Zelf Storage - Devizes

Charlotte A. M. M.

Very poor service. This company was chosen by a TV company I was working with to put my things into storage. They moved my items on the 30th October 2020 and when the filming was done they brought some boxes and furniture back as per the contract.
Once the show was over we took over paying for the storage on the 1st January 2021up until the 12th July 2021, we have emails and bank statements to prove this.
In the 11th July 2021,when we opened up our unit I was utterly horrified to see how our boxes were stored. Boxes marked 'Fragile' were put at the bottom of the pile leaving the boxes crushed and many of the contents inside damaged. I also had 4 collectors cases, also marked fragile, every single one had its glass smashed.
We only entered the unit once and that was under the supervision of Keith. The reason being, one of their came to our house a week on the 7th December, with an 18th Century screen of ours, for some inextricable reason, he was storing it in his house He said "Things were broken" and he was sacked. So I asked to view the unit because I was very concerned about my objects.Unfortunately because it was piled so high, I was not able to see the boxes piled behind, I so wish I had. These were valuable antiques belonging to my late mother. I was going through a traumatic time with her death and a difficult house move and this left me in tears.
When I told Keith this, there was no apology and he would not accept any responsibility, stating the contract was with the TV company and because it is self store it is not his problem.
When the TV company contacted them on my behalf, they told the TV company the contract was with us. They eventually offered me a laughable £5 compensation for one object, despite me sending many photos of the many damaged pieces, they said would fix the glass in the cabinets, but quite frankly I wouldn't trust them with a barge pole.
I was going to pursue this further with my lawyer, but unfortunately I don't have the energy or time.
When I said I was going to give it a poor review he threatened to sue me for defamation. My lawyer assures me, he does not have a leg to stand on with all my evidence.
If you care to see my reviews on Trustpilot they have replied with a pack of lies.
Attached photos of some of the damage.

Daisy W.

Do not use this company. They packed ALL my boxes to put into their storage. When they were returned, they had damaged five lampshades and broken seven glasses (£382) and - despite me telling them at the time of the delivery that there had been damage - they refused to reimburse me for these items, saying they could not be sure they were broken at the time of delivery. My husband was extremely unwell and in hospital at the time, which they also knew, so I did not manage to send the evidence of the breakages within 7 days, which I have been told I needed to do so they could verify they hadn't been broken since. I had told them both verbally and in writing that several lampshades and glasses had been damaged at the time, I just didn't send the photos. It amounts to £382, no an insignificant amount. Poor company.

Fiona M.

Website useless as it doesn't show any storage options, no measurements, no prices, nothing. Just a broken link. Called and the most unhelpful person who kept just going silent wouldn't tell me any sizes or prices but kept trying to decide for me what I might want to look at instead of answering my question of what sizes are available.

Paul B.

Very poor service.

We believed after meeting this company that every care and attention would take place with our precious belongings, together with a responsive customer service.

This was not the case. We were very unimpressed and would not recommend Zelf.

Elaine G.

Ban was really nice to drive. Only place opened on Saturday around me. Large stock of vehicles

Tony A.

Very well organised, friendly and helpful. New units being installed will give even greater choice of sizes etc.

Michael T.

Great team. Great service. Great value. Huff said.

phil M.