Yodel Truro - Truro

Steve M.

Giving 1 * as there's no facility to give less. Just the worst carrier ever. Every time they are involved there's a problem. No idea why businesses use them. The vast majority of reviews are awful. Imagine owning or working for a firm with that rep. Scenario this time: good sent to me. Silence until I happened to check the tracking. "We need more info about your address- please char with us." So I did. Spent half an hour back and forward, even uploading a Google maps location. I live on a main road and they couldn't find me! I said, can this info be sent to the driver or have them call me? They say, sorry we are not in direct touch with drivers. What is the point of this chat then, if I give you information and assistance and you can't pass it to the necessary employee? The response I got was an automated piece of text saying they try to deliver three times before returning to sender. I'm assuming the idiot chat person just lost interest. Meantime, no goods. No prospect of goods. Be wise. Avoid these clowns. You know it makes sense.

Helen D.

Awful service. Told parcel would be delivered on 17th- no delivery, then 18th, no delivery. Called web chat on 19th to be told it was with driver and would definitely be delivered today. No delivery.
Called on 20th told the same. Told customer service advisor I had been told the same ring previously and was fed up with being fobbed off and she just got defensive and said she had been ‘nothing but honest with me from what she could see on the system’. Pointed out that was the problem. No tracking updates for 2 days but they couldn’t look at it further than what I could already see. Total waste of time calling their customer services.

Chris R.

Rubbish! Avoid! My parcel got lost in the system after a simple Dropbox to Dropbox delivery now three weeks later still fighting f9r the £20 compensation, still no human contact, they don't answer the phones. A disgrace to the postal service.

Gary B.

I have requested on what I believe to be 7 separate occasions for my parcels too be left in my parcel box and still my parcel are being delivered to my neighbours I can't speak to anyone about it! They have what they like to call live chat? but keep closing the link before I can finish writing about the problem I am having it's an absolute shambles of a service. The site asks when tracking where I would like my parcel left? On 7 separate occasions I have said in my parcel box! Every time I get sent a photo of my neighbours house? Which has a completely different property name,to mine, with the statement that it has been left at my address in a safe place! It's dropped outside of My neighbours back door? Appalling service

Imogen R.

Would not give a star at all if that was an option. Delivery expected 4th December. Nothing. Then e-mail tells me between 14.05 and 16.05 on 5th December. It is now 18.05 and no package has been delivered or left. Terrible, terrible service.

Allan V.

I was supposed to receive a parcel on Saturday the 13th of July. I waited in all day for my parcel and the delivery driver never came to my door at any point. I have a proof of delivery photo of a random plant pot that doesn't belong to me and a message saying my parcel has been left in my safe place behind the pot. I have never provided safe place instructions to Yodel and I don't have a plant pot outside my door. I contacted Yodel Customer Services and informed them I haven't received my parcel and was told to wait 24 hours for a response. The response I received told me to look behind the pot. At this point I am extremely sick of explaining to Yodel that I don't have a plant pot and that the proof of delivery photo isn't my address. I have contacted Yodel Customer Services again today in relation to my missing parcel and I will absolutely lose my mind if they respond by telling me to look behind the pot. I DON'T OWN A POT. Throughout the customer services experience I have been left feeling like I am being unreasonable in expecting my parcel to be delivered to the actual address on the parcel. I have explained multiple times that I haven't assigned a safe place and I don't want my parcels left with neighbours. I have mental health issues and keep myself to myself, so I don't know my neighbours, but they have continued to try to bully me into assigning a neighbour. I don't go out at all when I'm expecting a parcel, so there is no excuse for them to leave my parcels with anyone. Yodel are the only courier service that will not allow me to add directions on how to locate my flat. They tell me I can leave instructions on the app, but the app won't allow me to leave instructions, it all feels like an attempt to force me into assigning a neighbour, so that the delivery drivers can avoid accountability when they screw up. I can no longer purchase online from shops that use Yodel, it's not worth the risk of triggering me to a point where I need to contact my Cpn.

Josh W.

Just had a Yodel delivery driver (short, grey hair male) attempt to open my front door when delivering a parcel, luckily I was in the hallway taking stuff in and out of my car. Gods forbid that my pet or child ran out, or were there instead of me!

When I confronted him, he bumbled and had weird replies that didn't make sense or were jot relevant, didn't seem to think he was doing wrong, more shocked that I was there to confront him.

Very, very strange behaviour indeed. Makes me wonder if his intention was more sinister than delivering parcels. There's enough people round who try doors to get in to steal, so delivery driver would be a good cover.

If you're in Cornwall, I'd be wary of him and ensure your doors are locked.

Benny T.

Waited in all afternoon for a £300 item. Was following the drivers location on the map. Once he was about 30 mins away I sat by my front room window with a cup of tea waiting for him. Suddenly I get a notification from yodel "sorry we missed you". The lazy driver couldn't even be bothered to attempt delivery. This has happened twice now in a few weeks and is infuriating to say the least. Probably the same lazy ignorant driver.

I made a complaint via live chat. The yodel rep refused to show me any proof that he had filed my complaint despite saying he had filed my complaint and then he cut me off from live chat.

Appaling service. I will no longer order goods from sites that use yodel and I will never use their service for parcels.