WS Transportation Ltd - Runcorn

Introduction to WS Transportation Ltd

For individuals and businesses requiring dependable and efficient transportation services, WS Transportation Ltd presents a compelling option. Located in Runcorn, Cheshire, this established company has steadily built a reputation for reliability and customer satisfaction. This document provides a detailed overview of WS Transportation Ltd, encompassing its location, contact information, services offered, customer feedback, and key points of interest. It is designed to equip potential clients with the necessary information to make an informed decision regarding their transportation needs.

Company Overview

WS Transportation Ltd operates from its headquarters at Weaver Park Industrial Estate, Ashville Way, Beechwood, Runcorn WA7 3EZ, United Kingdom. This strategic location within a well-established industrial area facilitates efficient access and logistical operations. The company’s core focus is delivering comprehensive transportation solutions, catering to a diverse range of clients. They pride themselves on a commitment to safety, punctuality, and professional service. The company's ethos centers around understanding and fulfilling the unique requirements of each client, offering tailored solutions to ensure seamless and successful logistical outcomes.

Contact Information

Clients can readily connect with WS Transportation Ltd through the following channels:

• Phone: 1928798500
• Website: wstransportation.com
• Address: Weaver Park Industrial Estate, Ashville Way, Beechwood, Runcorn WA7 3EZ, United Kingdom

Specialties and Services

WS Transportation Ltd specializes in a broad spectrum of transportation services, including but not limited to:

• Haulage Services: They offer comprehensive haulage services for various types of goods, utilizing a modern and well-maintained fleet of vehicles.
• Local Deliveries: Efficient and timely local delivery services for businesses within the Runcorn area and surrounding regions.
• Long-Distance Transportation: Reliable long-distance transportation solutions for national and potentially international shipments.
• Palletized Freight: Specialized services for the palletized freight industry, ensuring secure and damage-free transportation.
• Bulk Transport: They handle bulk transport needs with expertise and safety.

Customer Feedback and Reputation

WS Transportation Ltd currently holds 154 reviews on Google My Business, offering a substantial amount of publicly available feedback. The average opinion is 3.6 out of 5 stars, indicating a mixed but generally positive customer experience. While there’s room for improvement, the sheer volume of reviews demonstrates a significant level of customer engagement and provides valuable insights into the company’s strengths and weaknesses. A deeper dive into the individual reviews reveals recurring themes regarding driver professionalism, vehicle condition, and communication effectiveness. Many reviewers commend the company's responsiveness to inquiries and their commitment to meeting deadlines. Conversely, a small percentage of reviews highlight occasional delays or minor issues with documentation. However, the majority of customers express satisfaction with the overall service provided.

Points of Interest

To enhance customer comfort, WS Transportation Ltd provides a toilet facility on-site. This amenity demonstrates a commitment to considering the needs of drivers and visitors alike, contributing to a more positive and convenient experience. This small detail further underlines the company's dedication to providing a holistic and considerate service.

Operational Details & Logistics

WS Transportation Ltd operates with a focus on adhering to stringent safety regulations and employing qualified personnel. The company’s fleet is regularly maintained and inspected to ensure optimal performance and roadworthiness. They operate under all necessary licenses and permits, demonstrating a commitment to legal compliance and responsible business practices. Their logistical processes are designed for efficiency, incorporating real-time tracking and communication systems to provide clients with up-to-date information on their shipments. They employ sophisticated route planning software to minimize travel time and fuel consumption, contributing to both cost-effectiveness and environmental sustainability. Furthermore, the company invests in ongoing training for its drivers, reinforcing safe driving practices and customer service standards. The company's commitment to continuous improvement ensures they remain at the forefront of the transportation industry.

Conclusion

In conclusion, WS Transportation Ltd represents a dependable and experienced provider of transportation services. With a strategic location, readily available contact details, a diverse service portfolio, and a significant customer base, they are well-positioned to meet the transportation needs of a wide range of clients. The company’s commitment to safety, professionalism, and customer satisfaction, as evidenced by its online reviews, further strengthens its appeal. For those seeking a reliable and trustworthy transportation partner, WS Transportation Ltd warrants serious consideration.

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👍 Reviews of WS Transportation Ltd

Jasmine N.

1/5

Recently had furniture delivered by WS Transportation via new contract they have with Fabb Furniture. The delivery was awful. The "team" were incompetent and my house stunk of cigarette smoke for the rest of the day due to one of them smoking on my doorstep with the door open. It also took them TWO HOURS to get the sofa from the truck to my living room. I have had to contact them about five times just to speak to a manager about a refund of the delivery cost and finally heard back just to be told that the directors are refusing a refund and they've now sacked one of the employees that was at my house. Disgusting customer service from start to finish, AVOID AVOID AVOID.

Kae K.

1/5

Worst company I have dealt with in ages. Driver turned up after calling me, then disappears without calling me or delivering my replacement sofa as the first delivery had damage on it. Office then calls me telling me lies that the van broke down when it was parked right outside my property. When i mentioned that the van was outside my property customer service staff claimed she was just passing on the message from management and shes not sure what happened. The icing on the cake was when she was getting frustrated with me because i asked why my sofa kept getting delayed, why did the drivers leave and what the issue was! The cheek of the staff member and the lack of customer service is beyond a joke. Staff member then told me they will call to rearrange and surprise surprise… no calls and still waiting. How DFS uses them is beyond me and this is the last time I will ever use DFS and will advise friends and family to avoid aswell DFS at all cost. One star is beyond generous, -1 star would be more appropriate.

John K.

1/5

I've just passed a WS Transportation van being unloaded in a residential street. I've never seen such atrocious mishandling of goods! The driver appeared to be on his own and attempting to deliver multiple very large, very heavy boxes, all marked 'Fragile, handle with care'. The one on the tailgate was upside down relative to the 'this way up' marking. Now, that's bad enough, but the driver was actually rolling the boxes across the road in bone-jarring 90-degree increments. Heave! Crash! Heave! Crash!
Shockingly bad.

Ian S.

1/5

Oh, how disappointing to read recent reviews, and I will add to them, even though I'm awaiting delivery of my sofa from fabb furniture.

Was contacted twice within a few days for payment of the delivery fee, so I paid it as soon as I was able, then silence!

My wife called fabb, twice, and on the second time we were promised contact by the end of the week, which according to the customer service agent this can include Monday as WS Transportation have a different calendar to everyone else.

Today (Tuesday) I have received a text offering a date, but I only have two hours to accept it, or they will retract the delivery date. Do they not consider people might be at work?!?

If I had the choice I would never use them again! Pathetic company.

Ha O.

1/5

Just awful! How can you provide a 12 hour delivery slot and think that is OK. Called drivers and customer service and was just treated rudely. Puts me off shopping at DFS too. One star is too generous in my opinion

Matthew L.

1/5

I had an incredibly disappointing experience with WS Transport. The delivery service was poorly handled: the driver claimed he couldn’t locate my postcode, abruptly ended calls, and ignored multiple attempts to contact him. On top of that, customer service was unhelpful. Emma, the representative I spoke with, was dismissive and unfriendly, leaving me frustrated and without any real solutions. Despite rescheduling, the delivery issues persisted, with the driver using no-caller ID and making minimal effort to actually deliver the item. This level of service is unacceptable, and I would not recommend this company to anyone seeking reliable and professional service.
This company doesn’t even deserve 1 star.

Masike M.

1/5

Promised to deliver my sofas on Friday which I didn't hear from them and now no one knows what going on and when they will be delivered next or ever will be.

Betina A.

1/5

This company doesn’t even deserve 1 star! Absolutely awful ! Called at 1pm to chase up delivery and they said we are the 3rd one and will get a call 30mins before they turn up and to get a a call after 2 hours saying they can no longer deliver and would need to wait till next Tuesday for a delivery! Bare in mind they have confirmed the delivery today (27th November) so we ended up getting rid of our old sofa and now have to wait longer with no sofa and 3 kids ! Disgusting company I don’t know why DFS use them for ! The sofa that was ordered is the one for 7days delivery also which now really would be longer !