Wickes Birkenhead - Birkenhead

Address: Rock Retail Park Unit 1, Birkenhead CH41 9DF, United Kingdom.
Phone: 1516470922.
Website: wickes.co.uk.
Specialties: -.
Other points of interest: Delivery, In-store pickup, In-store shopping, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Credit cards, Debit cards, NFC mobile payments.
Opinions: This company has 567 reviews on Google My Business.
Average opinion: 4.1/5.

Location of Wickes Birkenhead

1516470922

Wickes Birkenhead is a popular home improvement store located in Rock Retail Park, Birkenhead. The store's address is Unit 1, Birkenhead CH41 9DF, United Kingdom. You can contact them by phone at 1516470922. For more information, you can visit their website at wickes.co.uk.

One of the key features of Wickes Birkenhead is the wide range of products and services they offer. From building materials and tools to kitchens and bathrooms, Wickes has everything you need to complete your home improvement projects. They specialize in providing high-quality products at affordable prices, making them a popular choice for both DIY enthusiasts and professional tradespeople.

In addition to their extensive product range, Wickes Birkenhead also offers a number of convenient services to make your shopping experience even easier. These include delivery, in-store pickup, and in-store shopping. They also have onsite services available, such as kitchen and bathroom design, as well as wheelchair accessible entrances and parking lots.

When it comes to payment options, Wickes Birkenhead accepts credit cards, debit cards, and NFC mobile payments. This makes it easy and convenient to make a purchase, no matter how you prefer to pay.

According to reviews on Google My Business, Wickes Birkenhead has an average rating of 4.1/5. Many customers have praised the store for its helpful staff, wide range of products, and convenient services. Some have noted that the store can be busy at times, but overall, the feedback is positive.

Reviews of Wickes Birkenhead

Patricia Carr

5/5

I’d like to commend your employee Janine. She took the time to help me out with my order. Nothing was too much trouble. She ended up saving me some money too!

Peter O'Hare

1/5

(Wick -Birkenhead) Yes we have lots of the product you want in the warehouse. But you can't have any today because we're counting the stock. Come back tomorrow!!!
Great customer service. No wonder you have so many poor reviews.

** Reply to Dylan @customer services. No thanks, I'd rather not. It took me over 10 minutes to get through to someone to cancel my order that was being held in order to get a refund.

Here's my order number for the order I tried to collect. I'm sure you can retrieve my contact details and get in touch if you really want to look into the poor service received at your Birkenhead store.

Order number: 669822563

Faye Roberts

1/5

Customer service awful. Asked lady on the till where the playsand is and she just managed to lift her head up from her phone to tell me it was the end aisle and then she returned back to her phone. Most shelves empty and I had to ask someone else where it was who kindly got it for me. I then returned to the till to the same lady and not even a smile, hello, please or thank you, I just got "round here at the end." As someone who works in retail myself I was very taken back by the lack of customer service I received tonight at 7pm and I am sure that's not how they've been trained to serve customers.

Michelle Quinn

2/5

Customer service is extremely poor. First time, visited a few weeks ago and every question I asked the guy looked blank, like he never had a clue what I was talking about. There was a shed in the entrance and I simply asked if there were anymore.

Visited again today the guy in-front of me in the queue asked the girl on the till a question which was ignored, not even a bye or thank you after his purchase, and then when I paid and stood there to see if the transaction has gone through, no words were even spoken she just walked off….. I just had to hazard a guess the payment worked

Manners are free, if people are spending money in the store, a thank you and bye should be minimum!! Will go B&Q in future

Graham Davis

5/5

Kitchen, office and shower room all look great. Wickes, Birkenhead. John, the designer made multiple changes, when our planning changed, Andy the manager sorted out any teething issues quickly and efficiently. Colin the installer for our kitchen and office has been great and all done on time and when scheduled.

Mike

1/5

I will never give wicks another penny again daylight robbery bought shower online but had to return only way is they send someone out to collect ot instead taking back to shop and yes they charge you £8 for that pick up and 14 days refund never again b&q from now on

swatnutz

5/5

Awsome staff and excellent range of what you need and not a shed full of things you don’t.
Manager is very helpful and staff always happy to help, having the trade card I get 10% off anything which is real money unlike other diy sheds , keep up the good work and I’ll see you soon ?

Daniel

5/5

Decent range, clean tidy shop, good parking.