Supplies for Industry - Auchentiber

Richard

Supplies For Industry provided excellent service with clear communication and fast delivery, exceeding expectations. The team ensured we were happy with our logo design before proceeding, and the quality of the items was outstanding. Highly recommend.

Patrick C.

22/6/23. I email an enquiry about a specific hat.
Quote; We can get the B654 Camper Cap and all of the colours. The cost of the cap is £3.45 + VAT. We would need to see what logo you would want on them before I could give a costing for that. If you email me over your logo then we can take it from there.
I subsequently got my logo drawn up and emailed it over. Paul sent me a real life embroidered proof (see logo on blue background) along with prices.

10/7/23 Quote; Attached is the embroidered version of the logo. This is the only size we could do especially for caps.
The price of each cap would be £5.45 + VAT
You can mix colours and quantities that is no problem.

11/7/23
Paul sends me an invoice with the totals. And I pay it the same day via bacs.

19/7/23
I email just to ask about a tracking number and when they are to be posted out, as I've had no update since paying.

I get a reply the same day.
Quote; Hi, All caps are getting done tomorrow including your order so will be going out for delivery on Friday.
We add in your email address so you get notified from Parcelforce. Just always best checking junk and spam.
Regards Paul

21/7/23
Paul Emails with bad news.
Quote; Hi Patrick
Some not so good news regarding your caps. We are having major problems with the software that changes say a front chest logo into cap format. We have done your caps but I would not send you them out as they are not to the standard that we do.
We are waiting to hear from the engineer for that particular machine that does caps. From past dealings with booking an engineer it can be weeks rather than days. I can only apologise and I will refund your account as I can’t give you a date of when we will have this issue sorted. Plus you have been waiting a while as it is.
Kind regards

I reply the same day saying that's fine, I know things go wrong etc. And I'm happy to take a refund at this point.
I hear nothing back.
I email again on the 24/7/23 with no reply.
I email again on the 31/7/23, Paul replies.
Quote; Hi Patrick
Been off for a few days. Back in this afternoon. If you provide me you account and sort code I will do a bank transfer. I reply with my details and await my refund.

2/8/23
I receive a phone call from a polite woman in the office. She had rang to update me on my order. She said I can see you are looking to have a refund, however the machine is currently being fixed and we can have the caps out to you within two weeks.

I say, I'm happy to wait as I do want the products and I know that machines break and can be a pain to fix. (as I run sewing machines myself) I ultimately give the go ahead to have them done and wait a few more days.

15/8/23
I hear nothing from the company until I receive an email from Parcelforce with a tracking notification.

16/8/23
I receive the parcel. I open the box. I am greeted with caps with the poorest quality embroidery I could imagine. Every hat is different, either skewed, off centred top/bottom, off centred left/right, sewn over the next panel, stitches not joined up, stitching is wobbly or non existent. I also have 4 blue caps (only ordered 3) and 3 tan with white stitching (which I never ordered) To say I'm not happy is an understatement.

I send an email the following day. Explaining how after waiting over a month for 12 Caps, that this finished quality is just not on. And I do not accept the products and want a full refund.

18/8/23. A reply from Michaela, stating that no other customer has complained about their embroidery. And that all the hats have passed QC. I'm also told in the future to pick a different cap and have a printed logo. I email again on the 18/8 & 21/8 stating that the goods are not fit for me and I am still rejecting them under the Sale Of Goods Act 1979. I want a full refund.

21/8/23. Michaela replies saying saying they will pass my email on to their boss.

Today 4/9/23. I still have no reply, no refund and a pile of awfully embroidered caps.
What a great way to do business. Take people money, do a pathetic job and then ignore the customer when there's a problem.

Jamie A.

One of the best experiences I've had with an embroidery company- I approved my design on Monday and my garments (2 jackets, 2 hoodies, 7 polos and 3 beanies) were ready to collect on Thursday. All amazingly great quality and a fantastic price. Will definitely be back, cheers!

joanne L.

Ordered some umbrellas which I wanted printed with our company logo along with some other items. Other items came, Umbrellas were delayed. Received the umbrellas a month later with no logo, I complained they said I have never asked for the order to have printing on them and they can't print on umberellas anyway. First problem! Asked to return and they said it's now outside there returns window. Further complaints to Michaela who has the worst customer service skills and she still refuses to accept return as the items weren't delivered to our address and went back to the sorting office and we weren't told. Parcel force confirmed all this but they don't care. Dreadful customer service. Would never use again

William C.

Had an incredible level of customer service on our latest order from Michaela!
Portwest have had some supply chain issues recently and we have just ordered a mask and some filters. Michaela was able to source us a suitable alternative within our prescribed timeframe to allow us to attend a site with particular PPE needs on time.
Michaela liaised with Portwest and myself to check that the specification and availability were to our liking and proceeded to order the alternative to arrive next day, along with a set of appropriate filters to match.
Fantastic service from Michaela and the team, thank you so much!
Will continue to use your services in the future 😁

Jenny M.

Any requirement we had for branded clothing we used Supplies for Industry. Always thought the service was great, other than the fact not a single order was sent to the right address. You can ignore that though if the service is good. Recently we ordered white banded t-shirts. when they arrived they were died red as we had also bought protective gloves, which were red and thrown in the same box as the t-shirts. These t-shirts were prizes for a competition we were running. We were told just to try wash them, see what that did. The gloves were also burst, at that point i was accused of lying.

Carole

We would like to give this company 5 stars for their excellent service that we received. We ordered some Fleece Bodywarmers from yourselves and within 48 hours we received our order. Very efficient. The fleeces are great, just what we wanted. Thank you very much. Carole

gary S.

Uneek workwear product purchased as I like their quality vs price point. Website easy to navigate, excellent communications from SFI over the phone, and easy tracking via UPS. Jacket arrived earlier than expected. Very pleased.