SimplyPro Removal & Storage Ltd - Bristol

Dan H.

Only reason these guys get 3 stars is because the 3 guys doing the job were immense (each one was a star themselves). Worked their backsides off to make sure our move went as smoothly as possible. I would give 5 stars, however there was a massive cock up with the booking as we had booked 3 vans, where only 1 was provided. Shame really, as had all 3 vans arrived it would have been 5 stars. I'd recommend the 3 removal men for sure, but would I recommend the company based on this? Probably not. I doubt I'll see any form of money back for the 2 missing vans and undue stress. We only booked a removal company because of recent heart related health issues.
Hopefully these guys get the tools and communication they deserve to make this business more professional. It looked like 3 blokes in a rusty smashed up van, so glad they turned out to be friendly and genuine people. Please give them a decent van, enough vehicles to do the job and better lifting equipment!

ERIKA B.

The lads who came were nice. However, they damaged furniture, left furniture at our old house, damaged paint in the new house, and were consistently late throughout the day (e.g. late to arrive at the old house, late to arrive to the new house, and late back from the second trip). I tried emailing, but they downplayed the concerns, asked for evidence of the damage, then stopped replying once this was sent.

The only saving grace was that they were all friendly when booking and on the day. However, they were not the cheapest and we did not receive the service we paid for. Then when trying to sort this with them privately they stopped responding - hence this negative review. It has been almost a month and still no resolution. So therefore, I would strongly not reccomend.

**Edit due to thier reply**
The company absolutely did damage furniture etc, we have proof of this. We have tried to contact many times and have essentially been ghosted despite what they say regarding trying to come to a resolution with customers with complaints. Absolutely would not reccomend if you value your time, money, and furniture.

James H.

The gentlemen with SimplyPro removal Ltd and Transportation were an absolute delight. They well embodied the term 'prompt'. They were on time, efficient, and especially fast, while taking every precaution to transport my furniture with the utmost care. I highly recommend their service!

Nicola G.

Thank you so much for a super efficient move for us. The guys were great, worked so hard and all with a fantastic attitude. Excellent value for money. Highly recommended!!

Mitchel

I hired SimplyPro removal Ltd to transfer some of my belongings. But they are not good at anything and their behavior is very bad. They look at my wife in a bad light. They are involved in women scams. So everyone should consider their services carefully.

Siobhan M.

Used these guys for my parents apartment move and they were great! Turned up on time and did the job in just a few hours, worked quickly, friendly fellas and very efficient 🙂 and they put together my dads recliner chair and made sure it was working before they left- Would use again - thanks guys!

Mark

Absolutely the BEST moving experience. These guys are cool, calm, and collected from start to finish. Always efficient, on time, and careful.

HIGHLY RECOMMEND!

Rich D.

The price was good, however on the day they were several hours late. I was sent stationery boxes to put goods into. They dropped one guy off and then another turned up 2 1/2 later.

After a few phone calls to the owner who lives in Spain (was told by one of the removal guys) the owner threatened to cancel my move if I called again. Luckily the last guy turned up. The removal guys are great they really earned the fee. But the owner he needs a lesson in dealing with customers. If you are late let the customer know, don’t lie and threaten to cancel the move. Gave 2 stars as the lads who did the job were very good, and even told me to use a different person due to the lack of organisation.

Edit update July 2025. After 5 years, they finally respond to this review. I stand by my comments and the review. The fact it has taken you 5 years to reply clearly shows your lack of responsiveness and customer service. You did threaten to cancel my move on the day if I were to call back.