Shurgard Self Storage Bow - London

Lydia G.

I had a great experience using this storage facility. The unit was clean, secure, and easy to access. What really made the difference was the customer service. Khalid was incredibly helpful, friendly, and professional throughout the whole process.

I highly recommend this place, and especially appreciate the great support from Khalid. Thanks again!

Sopnil

Ryan was incredibly helpful! He went above and beyond to assist me and made the entire experience smooth and stress-free. His professionalism and willingness to help really stood out. Highly recommend working with him.

Sami X.

I visited Shurgard and was assisted by someone called Khalid, who was friendly, professional, and incredibly knowledgeable. He provided all the information I needed, ensuring I fully understood the products and services available. Khalid took the time to present different unit options and matched me with the perfect one based on my requirements. His excellent customer service made the entire process smooth and hassle-free. I highly recommend Shurgard—you won’t be disappointed with the outstanding support from Khalid!

Benedetta L.

I’ve had — and continue to have — such a great experience at Safestore thanks to Elizabeth. From the moment I walked in, she was incredibly friendly, welcoming, and always smiling, while staying professional and clear. She took the time to walk me through everything in a simple, reassuring way and helped me choose the best storage option for my needs.

I had never stored anything before, so even understanding the sizes and estimating how many boxes I’d need felt overwhelming — but Elizabeth made it all so easy.

Storage services can often feel cold or impersonal, but Elizabeth completely changed that. She made me feel at home and helped me see the whole process differently — more human, more supportive. Thanks to her, I now genuinely feel my things are safe and well looked after. Huge thank you, Elizabeth!

Jessica S.

This place is a complete rip-off. I used the storage for ONE NIGHT and got charged for TWO FULL MONTHS. Nobody told me I needed to give a 15-day notice before my billing date — not once. I only found out after they hit me with a second bill.

Even if you use it for just one day into the new month, they make you pay for the whole thing. Absolute scam. And the worst part? Their website lies, saying you “don’t have to rent for the whole month.” Total false advertising.

Shurgard Bow is shady, greedy, and completely dishonest. They’ll happily bleed you dry with fine print they never mention until it’s too late.

DO NOT trust them. DO NOT store anything here. RUN.

Carson

Disappointing reception staff, visited Sat 11 Jan 14:25. I’m going to vacate my unit after years of using Shurgard, and I don’t have a car since I’m not living in UK anymore. Politely asked the female staff at the desk what would other customers normally do when they don’t have a car only get answered she doesn’t know, and if there’s any recycling site and she replied no idea full stop (looking away). I mean she could at least suggest to look for waste/ recycling collection, I was expecting to hear if she had any recommendations but I don’t know is all I got with a care free attitude. Most coasting front desk staff I’ve seen yet in 2025

Epicula

Khaled at Bow Shurgard is amazing! He’s friendly, knowledgeable, and always goes out of his way to help. Whether you’re looking for advice or just need a quick solution, he makes every interaction feel personal and stress-free. His positivity and dedication truly stand out—visiting Bow Shurgard is always a great experience because of him. Highly recommend!

Ilaria S.

I had a great experience today with Ryan. He was very professional and took the time to answer all my questions. He showed me the storage space that had been allocated to me, and after speaking with him, I feel much more confident about storing my belongings here. Excellent service!