Russell RailRoad Ltd - Coatbridge

Russell RailRoad Ltd: A Reliable Transportation Service

Russell RailRoad Ltd is a dedicated transportation service provider strategically located at the Rail Terminal, 100 Gartsherrie Rd, Coatbridge ML5 2DR, United Kingdom. Accessible via telephone at 1236441005 and further detailed information is available on their website: johngrussell.co.uk. The company specializes in providing efficient and dependable logistical solutions, demonstrating a commitment to streamlined operations and customer satisfaction.

Company Overview and Specializations

Russell RailRoad Ltd operates primarily as a transportation service, focusing on facilitating the movement of goods via rail. Their core competency lies in managing the complexities of rail freight logistics, ensuring timely and secure delivery of cargo. The company’s operations are centered around optimizing the rail network, leveraging its extensive infrastructure to provide a robust and reliable transportation channel. They cater to a diverse range of clients, offering tailored solutions to meet specific transportation needs. The emphasis on efficient movement and careful handling has positioned them as a trusted partner within the logistics industry.

Location and Facilities

The company’s headquarters and operational hub are situated at the Rail Terminal in Coatbridge. This strategic location grants them excellent access to key rail lines and facilitates seamless integration into the broader transportation network. The facility itself is designed to support efficient cargo handling, encompassing dedicated areas for receiving, sorting, and dispatching freight. The Rail Terminal provides a critical point of contact and a central location for coordinating shipments.

Operational Details and Procedures

Based on observations and feedback, Russell RailRoad Ltd has undergone a significant transformation since its current management took over. Notably, concerns regarding potholes have been addressed, resulting in a well-maintained concrete yard offering ample space for lorry maneuvering. This improved infrastructure contributes to smoother operations and enhanced safety. The container control team emphasizes meticulous attention to detail, requiring clients to provide accurate information, including gross weight, seal numbers, flek/reference numbers, and box numbers. This rigorous process underscores their commitment to accurate tracking and efficient processing of shipments. The friendly staff consistently demonstrate a helpful and approachable demeanor, contributing to a positive experience for clients.

Client Feedback and Reputation

Russell RailRoad Ltd has garnered a substantial number of positive reviews on Google My Business, with a current average rating of 3.6 out of 5. These reviews collectively highlight several key aspects of the company’s operations. Customers frequently commend the improved infrastructure, noting the absence of significant potholes and the well-maintained yard. The staff’s helpfulness and friendliness are consistently praised, creating a welcoming environment. Furthermore, clients appreciate the streamlined processes and the efficient handling of their shipments. The overall sentiment expressed by customers indicates a high level of satisfaction with the services provided. The emphasis on clear communication and accurate information is also frequently mentioned.

Key Features and Benefits

• Reliable Transportation: Russell RailRoad Ltd provides dependable railway freight services.
• Strategic Location: Situated at a key Rail Terminal for optimal access.
• Efficient Operations: Focused on streamlining logistics and minimizing delays.
• Detailed Procedures: Rigorous processes for accurate shipment tracking and handling.
• Customer-Focused Service: A friendly and helpful team dedicated to client satisfaction.

Contact Information

To contact Russell RailRoad Ltd, clients can utilize the provided telephone number: 1236441005. Alternatively, detailed information and inquiries can be directed to their website: johngrussell.co.uk. The company welcomes client communication and is committed to addressing all inquiries promptly and effectively.

👍 Reviews of Russell RailRoad Ltd

Roman B.

5/5

Since Russell took it over it has changed dramatically to positive. No more huge potholes, amazing friendly and helpful staff, everything is done as it is supposed to. I really like coming here.

Craig S.

4/5

Apart from some very large & deep potholes, the yard is concreted & has plenty of lorry manoeuvring room.

Kerstin W.

5/5

Friendly staff in container control. Have the gross weight of your box and you seal number/s written down, as well as the flek/reference number and box number.

David W.

5/5

Got to say it's a great place because I work there 🤣

Robert B.

3/5

As it says you deliver containers to this place and depending on the weather, the mood of the office staff and or the mood of crane-op will depend on how long you are there. On a good day speed wise I would say just about average for time wasted however there are still times when it all goes your way and your in and out superfast

s M.

1/5

Sit and wait, 1 heavy lifter working. 7th in the queue and driver has only served 4 trucks in 2 1/4 hours. How is anyone supposed to make a living when your sat here. Office staff haven't got a clue what they are doing. When the VBS system starts here, god help them..

Mikey O.

5/5

This company is one i would like to say takes health and safety very seriously and also treating the visitors and staff with respect and gratitude, also in my time attending these sites one person In particular has made my experience safe and pleasant at the coatbridge depot Ronnie thanks your good at what you do .

denholm R.

5/5

Since the old guard from Freightliner have been removed its actually quite a nice experience going there now as Russells have put in there own staff.The ladies are always friendly and helpfull.