Royal Mail Belfast - Tomb Street - Belfast

Ellen F.

Got a parcel with track and trace but somehow went to a p.o box at 5.11 in the morning suspicious (thieving staff) still waiting 3 weeks later royal mail have been kind enough to offer me £46 for my missing parcel that cost me £650. Would advise to use other services everyone I know have packages go missing royal mail don't care

craig B.

Rubbish service. My package was delivered to the wrong address. Photo to show 'proof of delivery' was a closeup of the box! Ive lost £103 as ive no idea who this package was gave to! (Someone POS has had the brass neck to sign for and take my parcel too). I wonder if the postie was even looking where he was. 40 mins to talk to customer service who told me to ring back in the morning! Pathetic.

john M.

I got message to say my parcel delivery was being delivered today Sunday 6th July I sat in all day (and lost a day's work) and it did not arrived. Why sent me a message to say the parcel was getting delivered and it did not arrive!!

Ursula M.

Waiting on card from England both posted last Monday. 1 came 9 days later and other still not arrived really bad service

Jonathan G.

Rubbish service staff here will steal your packages and royal mail won't help at all don't expect anything else from Belfast people . And another parcel of mine stolen that is 4 parcels in 4 weeks royal mail don't care they know they have thieves working for them the girl on the phone said we know parcels go missing and nothing can be done about it

Courtney S.

One of the employees here is incredibly rude, condescending, and should not be employed by Royal Mail at all, loves to withhold parcels if you come with the notice cards and ID claiming he "doesn't know where they are" and accuses you of not being home for deliveries.

Of course, Royal Mail's own complaints department won't handle this type of thing at all and is content to employ individuals who neither knock nor ring bells (I stood in my window and watched one of the BT7 postmen go down the street not knocking on anyone's door, immediately had a slip in hand) and who accuse customers of things that their own incompetent employees do. An embarrassment to Belfast.

P

Avoid where possible always late and things just vanish into things air

Tristan

no queue last time I went, but have been when there's a large queue. there's now official parking outside (maybe 6 -8 cars, which is enough if people are just dashing in and out). main gripe is the opening hours - check before leaving, don't assume they are open!