Riverside Taxis - Bristol

Riverside Taxis: A Reliable Local Taxi Service

Riverside Taxis is a locally-based taxi service operating from its headquarters at 32 Spring Ground Rd, Paulton, Bristol BS39 7RA, United Kingdom. They provide a straightforward and dependable taxi service catering to a range of transportation needs within the Bristol area and surrounding regions. The company’s primary focus is on delivering punctual and courteous transportation, and they have established a strong presence within the community. For those seeking a reliable taxi option, Riverside Taxis offers a convenient and accessible service.

Contact Information

Clients can easily reach Riverside Taxis through the following contact details:

• Phone: 1761411894
• Address: 32 Spring Ground Rd, Paulton, Bristol BS39 7RA, United Kingdom
• Website: (Currently, no website is available)

Specialties and Services

Riverside Taxis specializes exclusively in providing a taxi service. This focused approach allows them to concentrate their resources and expertise on ensuring the highest standards of service within this specific area. They are committed to meeting diverse transportation requirements, from individual journeys to group travel. The business operates with a clear understanding of the local transport landscape, facilitating efficient and timely pick-ups and drop-offs.

Customer Opinions and Feedback

Riverside Taxis currently maintains 29 reviews on Google My Business, providing a valuable insight into customer experiences. The average opinion received is 2.5/5. While the overall rating indicates room for improvement, several reviews highlight the company’s dedication to punctuality and customer assistance. Notably, numerous clients have praised the drivers' reliability, particularly regarding timely arrivals and willingness to accommodate specific needs. Feedback consistently emphasizes the drivers’ politeness and helpfulness, especially when assisting with child seats. The flexibility demonstrated in adjusting pick-up times, even at short notice, is frequently mentioned as a positive attribute. The pricing, particularly for shared trips, has been described as ‘reasonable’ by several customers, suggesting value for money.

Operational Details and Key Features

Riverside Taxis operates primarily as a ground transportation service. They are equipped to handle a variety of trips, including local journeys, airport transfers, and transportation to and from events. The company’s operational efficiency is underscored by its ability to manage multiple bookings simultaneously. A key aspect of their service is the responsiveness of their drivers, who consistently demonstrate a commitment to adhering to scheduled appointments. The company’s commitment to providing a smooth and comfortable passenger experience is evident in their attention to detail. The drivers’ preparedness to adjust schedules, as demonstrated in several customer comments, indicates a proactive approach to meeting client needs. The reliability of their service is a recurring theme in the available reviews, suggesting a solid operational foundation.

Areas of Strength

Based on customer feedback, Riverside Taxis’s greatest strengths reside in its drivers’ punctuality, politeness, and willingness to accommodate passenger requirements. The company’s ability to adapt to changing circumstances – for example, adjusting pick-up times – is consistently lauded. The straightforward nature of their service, focusing solely on taxi transportation, allows them to maintain a sharp focus on delivering a reliable and efficient service. Moreover, the reported 'reasonable' pricing, especially for group trips, represents a significant advantage. The willingness to assist with equipment like child seats further enhances the customer experience.

Potential Areas for Development

While valued for its reliability and customer service, Riverside Taxis could benefit from enhancing its online presence. The absence of a website represents a missed opportunity to provide clients with readily accessible information regarding services, pricing, and booking procedures. Implementing a user-friendly online booking system would significantly improve convenience and accessibility. Furthermore, proactively soliciting and responding to customer feedback – beyond the Google My Business reviews – could foster stronger relationships and identify areas for continuous improvement. Expanding the fleet or offering additional transportation options could cater to a wider range of customer needs. Investing in a more robust communication system could also streamline the booking process and enhance customer satisfaction.

In conclusion, Riverside Taxis presents itself as a dependable local taxi service characterized by punctual drivers, courteous service, and a commitment to meeting client needs. Despite the current lack of a dedicated website, the company’s operational strengths and positive customer feedback suggest a solid foundation for continued success. For those seeking a reliable taxi service in the Bristol area, Riverside Taxis represents a viable and trustworthy option.

👍 Reviews of Riverside Taxis

Andrew C.

5/5

I used Riverside Taxis yesterday to go to a family wedding. We had 3 trips during the day and evening, drivers arrived well on time for each trip, were polite and happy to assist us with the car seats needed for our 2 grandchildren. I would happily recommend their services.

Max R.

5/5

Arrived early and had no issues. Even adjusted later pick up time last minute.

£10 from Hallatrow to Temple Cloud and the same back, between 5 people. Reasonable price and good service.

Ade I.

1/5

Got charged £40 (payable in advance) for return journey from Hunters Rest in Clutton to friends' wedding in Pensford (less than 3 miles each way - 6 miles in total).

Mix up on my part re:wedding location did mean we spent an additional 15-20 mins trying to locate wedding venue.

Left a phone in the taxi - called office less than 1 minute after getting dropped off - got charged an additional £10 to bring it back.

Despite being told earlier that we could rearrange the time of return trip if wedding party finished earlier than the booked return journey - when I called to rearrange was eventually told would have to wait another 2 hours.

Controller (Lynne I believe) answering calls hung up on me twice when trying to reschedule return journey - and then subsequently blocked my mobile.

Thus left potentially outside in the rain post wedding unable to confirm whether or not taxi was coming in 90 mins-2 hours to collect us for a journey already paid for.

In short an extortionate £50 for one (admittedly longer than expected) journey and the rudest service from taxi firm I've ever encountered - and I live in London...

Special positive mention to taxi driver Kerry was polite and accommodating.

Special negative mention to Lynne answering the phone (well initially at least) for disgracefully exploiting out of town folk needing to get to a wedding; her shocking regard for customer safety or simply honouring an already paid for service - perhaps her conscience and/.or karma will prevail...

Lynne - as you eventually admitted before cutting me off the second time, even after charging £30 for the first (and only journey) £10 for returning the mobile phone - I'm still owed £10 credit - plus the fact that I had to organise alternative transport back to Clutton, given you had blocked my number...

You have my number should wish to do the right thing, if not... well, that would be some seriously shocking , shoddy and some might feel fraudulent service provision on your part.

This review's solitary star was wholly earned by Kerry - nevertheless I cannot recommend this firm...for somewhat obvious and indeed n multiple reasons.

Richard I.

5/5

First class service, my car was off the road for 2 days, Riverside Taxis provided transport for me to go to work. Polite and courteous on the phone, taxis arrived on time and all 3 drivers extremely friendly. What more can you ask for. Will use again without hesitation. Thankyou.

Mazeie P.

1/5

ABSOLUTELY AWFUL!!!
Pre booked a taxi for midnight. Didn’t turn up, rung them, said they would be 10 mins. After the allocated time, rung again, to get a response from a very unaccomadating women who suggested our taxi was 5 minutes away. She then went on to say my tone was not acceptable for a doctors surgery, which she then spoke to me in an appropriate tone, so I reversed the question: would you speak to your doctor like that - her response was your taxi will not be coming
As a result we are now stranded and I will never use this taxi service again. Absolutely awful.

Hannah W.

5/5

Ordered the Ford Galaxy to take us to Reading having been quoted over double the price by a Bath company. The lady was early, polite, efficent and professional. Very happy and would use again.

Thomas L.

5/5

I was worried to book because of negative reviews I had read on here but these guys were great! I called to change the pick up time and that was no trouble. The driver arrived bang on time and was helpful and friendly and then they collected us later in the evening again right on time. No problems at all. Great guys.

Laura L.

1/5

Ordered a taxi with my friend for our first time out in quite a while booked a taxi to go over which showed up on time when speaking on the phone to lyn to book also asked to book a taxi home and she said they don't book taxis from the high street but someone would be there, was waiting outside and a group who had been waiting for over half an hour said there was no sign of taxis, the one that did arrive had been booked by someone(same conpany). contradicting and rather rude on the phone wouldn't recommend this company at all will not be using again. Partner had to wake up and drive down whilst he was Ill to pick me and my friend up.