Property Genius - Manchester

kazem M.

"I can't thank my letting agent enough for their exceptional service! From start to finish, they made the entire renting process smooth and stress-free. Their professionalism, attention to detail, and prompt communication truly set them apart. They go above and beyond to ensure everything runs smoothly and always make me feel valued as a tenant. I highly recommend them to anyone looking for a reliable, friendly, and dedicated team!"

Blessy A.

Gary was really approachable while viewing the flat at Rusholme Place. Thanks for your service, hoping to get into living in the viewed apartment soon.

Debbie G.

The Agent, Gary was very informative and gave me time to look around the property and answered my questions

Kshitiz B.

Best letting agency. Application process was really smooth, easy and fast. Throughout the application process Graeme was quick to reply to any question we faced. Again thank you so much Property Genius.

Kert D. R.

Cheers! to all the Staff of Property Genius they have a very straight forward system when it comes to renting a property very friendly staff specially Graeme! cheers to Sir thank you for taking care of our application back then more power to property genius!!

Josef M.

The smallest regard to tenant satisfaction & condescending customer service.

Rented with Property Genius for around 1 year and had numerous instances of condescending customer service skills from Vicki and the owner Graeme.

It was mainly just their mannerisms & wording, wasn't anything close to being warm or friendly but rather self centred and patronising. Charged us for an electrician being called out to the property to identify where the fusebox was IN THEIR OWN PROPERTY THAT THEY MANAGE - unbelievable, as a property management company should know this on file.

After plenty of kicking and screaming from them, they finally agreed to go halves on the cost which I do respect, but it should not take what it took for this to happen and really they should've paid it in full.

I am largely leaving this review since they charged me a whopping cleaning fee, with the extractor fan being apart of this fee. Literally was in the same condition upon moving in - I kinda found it to just be a money grab as a last laugh from them if anything.

Just quite a petty company altogether, but my landlady was lovely though, so that I can say 🙂

Katharine F.

Ella was the nicest estate agent we met as she didn't put pressure on us and was very friendly and professional. Graeme support us to sort out all our paperwork which was a bit intensive with all the checks but he helped to make the process as easy as possible. We also got a lovely welcome box when we moved in. We love our new flat, thank you!

James L.

While we were initially impressed with the process of signing up through property genius, having now been a tenant of one of their landlords for several months we are more aware of the quality of service Property Genius provide. It took a month to fix a problem with our heating (in February!), they've also been actively avoiding dealing with ventilation problems at the property, so much so we had to get the council involved. When it comes to dealing with the landlord they enable illegal behaviour (not providing enough heating in occupied rooms). I appreciate our landlord is not brilliant but as an intermediary it's their job to at least ensure minimum legal standards are met, we have children at the property but still they're not interested in tackling problems.

I have gone through Property Genius's complaints process, with no success. Our living room heater is still unable to heat the property when it's cold, this is illegal but PG have closed our repair request and are refusing to act further on it. Our shower is acting up, the shower is not suitable for the water pressure at the flat, it's been a month of on-and-off cold showers and no sign of a fix yet, and no communication at all from PG for two weeks. Fortunately I can recommend Trafford Council Environmental Health team who have been supportive in helping get items fixed.

It's also worth noting that our landlord is listed below having left a five star review.. to be clear, we have not been comfortable, our needs have not been addressed and we have not had a good experience letting the property.