Postage Supermarket - Dover

Gaynor E.

Not even worthy of one star!!! I have gone further with my complaint. They won’t be trading long!
A £200 parcel sent via Royal Mail to Spain.
No parcel. No contact. No reply’s. Lie after lie.
The BT no they offer does not belong to them either! Be afraid. Be very afraid!!!!!🤬🤬

Jack O.

Booked 2 parcels with Yodel through Postage Supermarket 05 May 2023.

Parcels ceased moving a few days after shipping, queried on 12 May 2023 and was told they would look into it.

Angela was very helpful to begin with although contradicting herself several times over the course of this issue. First I was told my 2 parcels were delivered despite no tracking update, signature or GPS.

I explained my parcels hadn't been received by the recipients and asked to keep querying, I was then told Yodel has confirmed the parcels x2 had been returned back to Postage Supermarket NOT ME.

Postage Supermarket said they hadn't but Yodel are adamant they have been delivered to them. So basically Yodel and Postage Supermarket are arguing about who has my parcels!

Months later "Hutch" replies after me being ignored for weeks, he oversees operations apparently (although Linkedin says he a Developer) again claiming they haven't got my parcels, told 16 days ago he had a call with Yodel that afternoon and would email me back that day with an update, SURPRISE HE DIDN'T and now no replies from him or Angela.

Please heed the many warnings on this site DO NOT USE THIS COMPANY

Guilherme C. C.

SCAM. Absolutely disgraceful company and customer service. I sent a package 10 months ago from London to Brazil and paid extra for protection. After 2 months of no tracking updates, it said it was in Customs in Brazil. Then the partner courrier said delivery was attempted but no one was in and a note was left. The apartment has 24/7 security, the delivery attempt was a lie and no note was left. I had no replies to my numerous emails and calls and last month I got an email saying the item is back in the UK and I have to pay 20 quid to release it! The company entered into a never ending email argument with me using different ridiculous points. First they said I did not provide a reference number with my query (I did), then they said the courier had entered the delivery attempt wrong and it was just held in customs and sent back because no one collected it despite a phone call (we never received a phone call), then they said my goods were prohibited (it wasn't) and finally they said the protection I paid for only covers lost goods, not goods held for ransom from a scam company. AVOID AVOID. Just go straight with someone like Royal Mail or TNT with decent customer service and tracking. What a disgrace and 70 quid i'll never get back.

Peter E.

Sent 6 boxes to Japan. The boxes arrived 6 days later. The whole process was made so easy. By far the most competitive quote I received. The service I received was Excellent! Highly recommended to anyone looking to post parcels abroad! I will definitely be using again in the future.

Trader R.

Avoid this company at all costs. Booked two parcels for collection. Both double card board boxed with black shrink wrap and two address labels on each. Have photos of parcels, signed collection receipts and CCTV footage of TNT driver collecting them. Despite all this they are lost?! Customer service are quick to tell you that you have no claim because of this term and condition or that. No apology, no refund, no help. Just the most awful company to deal with

Furkan ?.

I booked a DHL collection for my ecommerce sale. It should've next day collection. Nobody appeared on the next day. I have waited 1 more day. Nobody appeared. I called DHL and they do not have any clue about this firm nor my order! Then I cancelled the order and asked for refund. They said my will be refunded in 5 days. It has been 10 days today and there is still no money. Totally scam company.

Benott

Our company lost a £700K sale due to appallingly poor service from Postage Supermarket. We booked a 5 day service to Russia and a month a month later the packages still have not arrived.

Every time we called for an update we are told that someone would get back to us with some information but they never called us back.

Sara-Jane O.

Excellent service from start to finish responded very quickly to my queries, parcel arrived in Dubai in 10 days. Information was available throughout the journey. Would definitely use/recommend again. Many thanks to Angela for all her help