Port of Dover - Dover

Address: Harbour House, Marine Parade, Dover CT17 9BU, United Kingdom.
Phone: 1304240400.
Website: doverport.co.uk
Specialties: Seaport.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet.
Opinions: This company has 313 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of Port of Dover

☎️1304240400

Port of Dover, located at Harbour House, Marine Parade, Dover CT17 9BU, United Kingdom, is a renowned seaport with a rich history in maritime transportation. Established in the early 19th century, the port has grown to become one of the busiest and most essential ports in the United Kingdom, handling millions of passengers and tons of cargo each year. The port's strategic location at the southern tip of England makes it a crucial link between the UK and continental Europe.

Some of the key features and services offered by Port of Dover include:

A modern and well-equipped terminal for both passengers and cargo
On-site services to cater to the needs of travelers and businesses
Wheelchair-accessible facilities, including parking, entrance, and toilets

The port is home to a diverse range of vessels, from small passenger ferries to large cargo ships, serving numerous destinations across the English Channel. With its commitment to safety, efficiency, and customer satisfaction, Port of Dover has earned a strong reputation among travelers and businesses alike.

One of the standout features of Port of Dover is its dedication to providing a seamless experience for its visitors. The port offers a variety of amenities and services to ensure that passengers have a comfortable and stress-free journey. These include:

Shopping and dining options within the terminal
Information desks and assistance for travelers
Security and customs services to facilitate a smooth departure and arrival

Port of Dover has garnered a solid online presence, with 313 reviews on Google My Business, an average rating of 3.8 out of 5 stars. Many reviewers praise the port's efficiency, cleanliness, and helpful staff, while others appreciate the convenient location and range of services available.

For those seeking to learn more about the Port of Dover or require assistance with their travel plans, the port's official website doverport.co.uk is a valuable resource. Visitors can find information on current schedules, booking options, and the various services available at the port. Additionally, potential travelers can contact the port's customer service team at 1304240400 for further inquiries.

👍 Reviews of Port of Dover

Gary M.

1/5

Young inexperienced border staff clearly just there for a wage and no care for travellers. You pay for what you get ! After being told there was no toilets for travellers by one employee and being held in a queue of traffic for no apparent reason well not that we was told anyway ,my partner was in terrible discomfort and required the loo she was told to go behind a parked vehicle to the side of the queue of traffic in front of everyone! To next asking a female member of staff for a tad more sympathy who looked at my other half as if she was mad whilst pulling faces at her . My partner was clearly in distress and in a lot a pain . I can only hope that one day someone treats them as poorly.

padswift

2/5

I’ll say this as a foot passenger that was doing the Dover to Calais crossing with PO Ferries. Firstly, PO Ferries are the only ones doing foot passengers so you don’t have any choice of ferry company.

Secondly, the 90 minute arrival time at Eastern Docks isn’t as strict as the website suggests. You can arrive 20 minutes before the shuttle bus leaves and be fine.

Thirdly, what a faff it all is being a foot passenger. Get on the bus, drive, get off the bus, go through passport control. Then get on the bus, drive, get off again, this time with your luggage for it to be scanned with your belt, phone etc like it would be at an airport. Then get on the bus and then drive and get on the ferry.

Another thing I would add. It’s not clearly marked out where you need to walk to when you first arrive. That could be much better signposted. Also, the walk from either Dover Priory train station or Pencester Bus Station isn’t that far. It’s certainly walkable, but this depends on your fitness levels and how much luggage you have.

We went into the Club Lounge for the crossing. It’s around £30. It is more comfortable and there is plenty to eat and drink including a hot English breakfast which is all self service. You’ll not starve in there, though it does get very busy. One advantage of being a foot passenger is that you can get into the Club Lounge earlier than the car passengers. At least that was the case when we were crossing. Not sure I’d do the foot passenger thing again however.

World O. M.

4/5

It is port which connects UK and Europe. The English Channel separates apart the UK and Europe. You will reach France once cross English Channel by Ferry. It is almost 2 hours drive by Ferry. Ferries are comfortable with all the amenities in. From Hotel, toilets to good resting zone. You may enjoy the beautiful journey by looking at the English Channel. You can get your vehicle parked in the Ferry.

Steve W.

4/5

Driving into the port everything is well signposted. Border control can be a bit on the slow side. The staff on the ticket booths are usually friendly and helpful.
This is my port of choice when travelling abroad.

Stuart C.

1/5

Terrible organisation. Here at 21:00 and only just reached the ferry lane at 22:30. How many lanes of traffic into two lanes to check in. Then tiny unlit signs to sort traffic into the correct lanes for each operator. Nightmare and not a pleasant start to the holiday.

Iga L.

1/5

They keep truck drivers being awake for 30h waiting in line. Passenger cars are being let through and lorries have to wait for hours and hours. May 25th 2024 my driver drove 1 mile between 5pm and 4am the next day, where he started off in line at 2am. ONE FREAKING MILE. They deserve their sleep and rest while they’re AT WORK. This is completely unacceptable and against any human rights and dignity. This should be considered and something should be done about it. Segregation of passenger cars and lorries is unacceptable and in a long run this will lead to you not receiving any cargo from EU countries. DO BETTER!!!!!

Samuel C.

4/5

Good port great access to Calais and Europe

Simon

1/5

The system is fundamentally flawed during busy times it doesn't change much.
There was a free for all, cars like 30 behind us going through first, hardly surprising the drivers were getting angry.
Same reasons given "the ques are all moved in order" which absolutely was NOT the case.
No organisation as staff were not at the front of the ques organising fair order.
We missed our ferry. (Having arrived 2.5 hrs before our ferry time)
Customs were NOT the issue they were fast as they could be, usual checks no long delay.
I understand its busy, I know about staffing struggles, however the poor organisation happens every year.