People Express - Rugby

Tahir N.

Excellent service. Needed a ride urgently in the morning. While other companies were not available for more than 90 min, the very helpful customer service rep sent one for us straight away. The driver was polite and very helpful. Many thanks.

Steve

Required a taxi from Barby Moorings to Rugby Railway Station. It arrived 10 minutes before booked time and waited. Pleasent driver. Recommended

Christina L.

Orders a taxi at 5:30pm came at 5:40pm got in the taxi the man was chatty also talking about my personal life and he said he knows who I go and visit when he drops me off he also said that you will be surprised about how much us taxi drivers know about people we pick up then to make
it even worse I get out the taxi at 5:59pm and he has the meater on rate 3 and has charged me £12.50. the taxi man said the meater changes at 6pm well it wasn't 6pm and it's not even Christmas eve so I called up the base and I have sent an email to the head office so hopefully something gets done as I have used this taxi company for 6 years I am not happy it's wrong

David B.

Tried to book a cab on Friday afternoon for Monday morning was told by the ignorant operator no fully booked before I had a chance to say what time I wanted it. I pointed this out to him then then told him what time I wanted it 9.15 to 20 past. I was told no fully booked. I don't think the company should be employing this ignorant person his people skills is nonexistent. I will not be using this company again.

eifion R.

I rugby for a taxi and it was automated the taxi arrived and couldn't have known where I was going and at to go 5 minutes down the road and he said OK but I also asked to be a return but he refused to bring me back because he said they didn't tell him from the office. Even tho I had the money I had to walk home in the rain. Definitely won't be using again.

John W.

Absolutely shocking service. The taxi did not turn up at the agreed location so after 45 minutes of waiting another taxi arrived after numerous phone calls.

The second driver then drove off when we asked if the fee would be the same despite being almost an hour late. I then phoned multiple times only to be hung up on by the receptionist. In the end we had to use another company and were an hour and a half late.

I will never use this company again and urge anyone else to do the same.

Jayakrishnan N.

Am based out of Rugby and after booking the cab with my own account with them which has been used for 3 hrs they are not ready to send the Cab and excuse is their booking service is down. Use some other cabs if you want to go some place on time without these lame excuses

Mike N.

Dreadful airport pick up last night, that had been pre booked and paid for. Not the drivers fault as he had been sent to a location he had no knowledge of ( the airport ! ) and needed sat nav to get back to Dunchurch. After 20 cold minutes standing in the pick up car park, constant calls to driver and office, we had to walk to Car Park 4. The driver was extremely apologetic, but in phone call to office this morning the blame is totally laid at his feet!! Unfair and unprofessional, it’s the responsibility of the office to ensure that a suitable driver is sent out. Have said we don’t want a refund on the basis that the driver loses his money , which is what they plan to do. Shocking treatment of both customers and driver.