Parcel Station - Stockport

Parcel Station: A Comprehensive Overview

For individuals and businesses requiring efficient and reliable logistical solutions, Parcel Station presents itself as a multifaceted service provider. Located at 1 New Bridge Ln, Stockport SK1 2ND, United Kingdom, Parcel Station operates as a comprehensive hub for a wide array of transportation needs. With a dedicated phone line at 3330501998 and a readily accessible website at parcelstation.co.uk, Parcel Station offers accessibility and transparency to its clients. This detailed overview aims to furnish potential users with a thorough understanding of the company’s offerings, location, and customer feedback.

Specialties encompass a remarkably diverse range of services. Parcel Station functions primarily as a courier service, specializing in the swift and secure delivery of packages. Furthermore, it operates as a robust delivery service, catering to both domestic and international shipments. They provide a sophisticated distribution service, managing the movement of goods across various channels. Recognizing the complexities of global trade, Parcel Station offers comprehensive freight forwarding service, facilitating the seamless transport of larger consignments. As an established import export company, they navigate the intricacies of international regulations and customs procedures. Adding to its versatility, Parcel Station operates as a post office, offering traditional postal services alongside its specialized logistics solutions. A crucial component of their operation is a secure storage facility, providing clients with a convenient space to temporarily house their shipments. Finally, Parcel Station delivers a complete transportation service, integrating all aspects of the shipping process.

Location and Accessibility: Parcel Station’s strategic location at 1 New Bridge Ln, Stockport, offers convenient access for both local and regional clients. The facility is designed with accessibility in mind, featuring a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility challenges can readily utilize their services. This commitment to inclusivity demonstrates a dedication to serving a broad client base.

Customer Feedback and Reputation: As of today, Parcel Station has garnered 28 reviews on Google My Business. However, the average opinion currently stands at 2.2 out of 5 stars. While the overall rating indicates room for improvement, it’s important to acknowledge the diverse range of experiences reflected in the reviews. Many customers highlight the efficiency of the courier service and the convenience of the storage facility. Conversely, some reviews express concerns regarding communication and potential delays. It's advisable for prospective clients to carefully consider these feedback points when evaluating Parcel Station’s suitability for their specific needs. A deeper dive into the individual reviews on the Google My Business page can provide valuable insights into specific experiences and areas where the company excels or requires further attention. The company’s team is actively working to address the concerns raised and improve the overall customer experience.

Key Features and Services in Detail:

• Courier Service: Rapid and secure delivery of packages via a network of trusted carriers.
• Delivery Service: Comprehensive delivery solutions for both domestic and international shipments, including tracking and insurance options.
• Distribution Service: Efficient management of goods distribution across multiple channels, optimized for speed and cost-effectiveness.
• Freight Forwarding Service: Expert handling of international freight shipments, encompassing customs clearance, documentation, and transportation.
• Import/Export Company: Facilitating the smooth flow of goods across international borders, adhering to all relevant regulations.
• Post Office Services: Traditional postal services, including letters, parcels, and postcards.
• Storage Facility: Secure and climate-controlled storage for shipments, offering flexible storage solutions.
• Transportation Service: A fully integrated service encompassing all stages of the shipping process, from pickup to delivery.

Recommended Information for Prospective Users: When considering Parcel Station, it is recommended to:

• Contact the company directly via phone at 3330501998 to discuss specific shipping requirements and obtain personalized quotes.
• Visit the website parcelstation.co.uk to explore the full range of services offered and access detailed information regarding pricing and terms.
• Review the 28 Google My Business reviews to gain a balanced perspective on the company’s performance and customer satisfaction.
• Inquire about insurance options and tracking capabilities to ensure the security and visibility of shipments.
• Confirm the availability of wheelchair accessibility features to accommodate individual needs.

Parcel Station strives to be a reliable partner for businesses and individuals seeking efficient and trustworthy logistical support. Ongoing efforts are focused on refining operational processes, enhancing customer communication, and maintaining a commitment to accessibility and inclusivity. The company’s dedication to providing a comprehensive suite of services, combined with a strategic location and a focus on customer satisfaction, positions it as a viable option for a diverse range of shipping needs.

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👍 Reviews of Parcel Station

Leah B.

1/5

I’ve been sending parcels via parcel station for 12 months and to be honest it was fine for the first 6 months. As my volume has increased the level of service has been nothing short of awful.

Recently it’s been a constant of the driver failing to turn up, driver constantly late when they were shown up, on several occasions I’ve had to arrange childcare past our opening hours to wait for a driver to collect 200+ parcels.

We’ve experienced a number of parcels lost over time which I can accept here and there as it happens with all couriers but the lack of responsibility is just unbelievable. I’ve been told to submit claims for several parcels which we have done - never once have we heard anything back or received any kind of refund. More often than not the parcels aren’t scanned in atall meaning they have been lost in between ourselves and getting to royal mail - when this occurs we’re simply told, nothing can be done. So we as your customer are expected to be significantly out of pocket and no responsibility is taken, no investigation made etc.

We send roughly 400 parcels a week and have never received any kind of communication from any of the team. Never a check in etc.

The only credit to this company is Steve the delivery driver - absolutely like clock work, always friendly & helpful.

Just crazy if you ask me but would not recommend and we will not be using going forward.

Nabeel

1/5

Worst Service in UK ! They lost our 60 shipments, we raised the issue because our Amazon Seller Account was at Risk but they did not respond back. And even they threat their Clients on asking some Straight Forward Questions.Very Disappointed.

ANS TO OWNER > We used your pickup collection service and you lost before you actually scanned the parcels at your depot. Don't try to be fool. We tried to fix this issue with you but you threatened us and a straight forward NO was given to us!

Kyle M.

1/5

Waited 3 weeks on order and still hasn't been received.

"Reply"

Hermes aka evri once I put a tracking number in states there expecting the parcel via yourselves? This has been over 3 weeks. It was an Amazon order so I'm assuming they used use to pick the parcel up and evri deliver it?

Umme R.

1/5

I can confirm this is a genuine review and I will show Google any proof they require.

*My Review*

A company that is a total nightmare to deal with.

If you want my honest opinion, don't choose parcelstation, go and look elsewhere. It will save your business a lot of time and hassle.

A few of the issues I have had with parcelstation:

1) Their driver collects your parcels and quite often, the driver will fail to scan the parcel. This means that the parcel then becomes 'lost' and as it has not had its first scan, you don't get your money back for it.

2) If your item goes missing, just say goodbye. I had 18 claims for lost parcels that dated back to October 2020. I filed claims for all of them. Their 'claims department' claim to get back to you within 6 -8 weeks. They didn't. I contacted them a few times. Eventually, in March 2021 I was told 16 out of 18 claims had been rejected. I could not even challenge it due to the length of time it took for them to get back to me as by then, all the tracking information became unavailable.

3) They are very unprofessional when there is an issue. Their manner is quite abrupt and rude.

4) They will not hesitate to lie to you and will go back on their word until you search through all your messages and show them proof. Then they will lie some more and make false promises.

5) They are very unhelpful and do not even reply many times. Any advice they do give (when they feel we are worth the response!) is very vague. So if you have not understood something, or need help don't think even for a minute that you will get help off them.

This is just the tip of the iceberg. otherwise the list of problems is vast.

I would say, save your sanity, pay extra and go elsewhere.

Ben C.

1/5

Paid extra in order to have my parcel delivered within 2-3 days. Delivery driver failed to make delivery 3 days in a row, with a reason of "could not find address". I called them that afternoon and they assured me my contact details would be passed on to the driver, so I could give specific instructions on how to reach me.

I've been sat in for the fourth day in a row to receive parcel and having checked tracker, it appears the delivery driver has failed to deliver for the fourth time. I have received no word from the driver or the office at Parcel Station at any point. This is now too late for my parcel to be of use and so will need to have it cancelled. What an incredible waste of time that could of so easily been sorted.

Gerardouk

1/5

Poor customer service this is one of the worst companies in the UK.
Poor Management for goods and the level of service to the customers awful. I am about to cancel my order as my parcel is now a couple of days late. you can't talk to any one. your service is absolutely Sh*** you ruined a surprise present for my wife. Thanks a lot.

Maria J.

1/5

Amazon Sellers - Be Aware! This service will never work for you. They will ruin your business by unprofessional customer service and upon asking questions they will threat you that they will block your account. I once again saying BE AWARE, THEY DON'T CARE THEIR CLIENTS AND ALWAYS BLAME THE SHIPPING COMPANIES !!!

Soraya A.

5/5

Reliable service, staff helps you to maximum and used this servicer for 7 years. Drivers turns up on time and really good service for the prices they charge. No one can beat their prices.