Ocean and Air Logistics - Luton

funke kukoyi

This company has become fraudulent. I took a box in January, I didn't have the time to do the packing and not enough things to fill it up. I did on August. I contacted this company, I wasn't told the rate had changed until when I was sent an invoice of £235 from charging per box to charging per kg. I asked for the return of my items because I couldn't pay more than 200% increase for the item. I asked for update and I have been ignored instead I was sent a reminder to pay the £235. The conversation ?

[02/10/2023, 11:04] OK: Good morning
[02/10/2023, 11:04] OK: How much is a box and a drum now please?
[02/10/2023, 11:05] Ocean & Logistics: Good morning
[02/10/2023, 11:06] Ocean & Logistics: Our box is £90
[02/10/2023, 11:06] Ocean & Logistics: Drum is £140 to ship
[02/10/2023, 11:07] Ocean & Logistics: Drum is £50 to buy

[06/01, 18:14] Ocean & Logistics: Good evening madam
[06/01, 18:15] Ocean & Logistics: Can we drop the box this evening?

[06/08, 18:59] OK: Hi, when can you collect the box please?
[06/08, 19:08] Ocean & Logistics: Good evening
[06/08, 19:08] Ocean & Logistics: Friday should be ok

[12/08, 18:59] Ocean & Logistics: Madam, the invoice was sent from our accounts based on weight. It is very heavy. You are not a new customer to us, I would have thought you'll say this is what was sent to you that it's too much and propose what you want to pay so I can discuss with others involved, not that we should return your box.
[12/08, 19:02] Ocean & Logistics: You took the box in January or Feb , that was a long time

[12/08, 19:04] OK: It doesn't matter, I was delayed based on things to get. If you moved from box to to weighing from then you just need to inform me so that I can inform the other people whose items are there if it was alright with them.
[12/08, 19:06] Ocean & Logistics: When we delivered the box we told you we had a container going soon , this is 7 months later.
[12/08, 19:06] OK: You said you load every week or so. It's not for me alone please
[12/08, 19:07] OK: You charge according to box but this is showing weight
[12/08, 19:07] OK: Send it back please. Thanks
[12/08, 19:11] Ocean & Logistics: Ok if that is what you want
[12/08, 19:11] Ocean & Logistics: I'll inform the warehouse
[14/08, 16:17] OK: Good afternoon sir
Have you been able to contact your warehouse please? I am not paying a 250% increase on that box. I lost my uncle and his wife is traveling home before the end of this month and wants to help me carry some items please so I'll appreciate it if I can have it by at most by next week please. Thanks

OCEAN AND AIR LOGISTICS LTD
£235.00 GBP
Overdue - 12 Aug 2024
Invoice #: INV-OAA3747

Elizabeth Jawolusi

This logistic company is the best. Trust me. Very professional. Good customer service. Swift delivery

Olubunmi Olusola

Ocean and air is a company you shouldnt think twice to use to be honest. I had a party recently in London so I contacted them that I wanted my clothes delivered to me from Nigeria. Guess what Guys, I got my package the date they said I would get them. Clothes well packed and my party went well. Thanks so much to the management and staff of this esteemed coy. You are doing a great job✌️

Modupe Adeniran

This was first business with the company and I will definitely use them again and also refer them to others because my shipment arrived intact and on time.

Foluso Akindele

I placed an order with a UK outlet delivery to be made direct to Ocean and Air Logistics. I was particularly worried as the items were quite fragile. I informed Ocean and Air Logistics of my reservations. My goods were carefully wrapped and repacked by O&A. They all arrived intact and on time. I’m a very satisfied customer and will definitely continue to use their services.

A Okubanjo

I have been using Ocean and Air logistics since 2016. They are the best compared to other logistics company I’ve used. You can rely on them 100% for your door to door services both home and abroad.

They are prompt, efficient, professional, trustworthy and knowledgable. Their communication between pick up and drop off is superb.

I’ve introduced loads of customers to them and none has come back with a negative report.

Great company I recommend to all looking to freight especially between the UK and Nigeria.

Bose Ogazi

Ocean and Air logistics exceeded my expectations! They ensured my goods were couriered in an excellent condition, it was delivered promptly and swiftly, which I was also able to track whilst it was enroute.

Their customer service is impeccable! Thanks Mr Foresythe and your staff, you were all exceptional.

I would definitely be using your cargo services again, as well as recommending your company.

H K H G

Absolutely everything about the service has ticked every box, from initial enquiry to final delivery. I filled out an online enquiry form and I was contacted promptly. I was happy with the rates and payment methods- most shoppers say you have to do a bank transfer. Ocean And Air Logistics has an online card payment portal which is very convenient. They picked up my shipment from my house at a time that suited me. I received the invoice promptly and made the payment. The entire process took 5 days, door to door. Very prompt and reliable service. I am really really pleased and I will definitely be using this company again in the future for all my international shipping. Thank you Ocean and Air Logistics for an efficient and reliable service.