N&C Builders Warehouse - Dagenham

Thomas G.

This is not a professional company! One of their drivers crashed in to my parked car as he was reversing out of my estate, and damaged the rear couple of panels quite obviously. The driver only stopped as there were witnesses and they flagged him down. Once I saw what was going on I went outside to speak to the driver, and he initially denied that he had caused the damage! I was assured by the witnesses that he had definitely caused the damage, so he reluctantly shared his managers details with me. I then spoke to Chris, who is the transport manager there and was initially very helpful, agreeing that if I got a quote to repair the damage then he saw no problem in the company paying for the repairs to be done. I received a quote for £300 plus VAT for the repairs to be done, and sent this across to Chris. He then informed me that he was having a meeting with his director to clear it. After the meeting, I was informed that the director did not want to pay for the £300 worth of repairs, and instead wanted me to go through their insurance, which would in turn cost me as my insurance premiums would be affected! Ironically this will also cost them more as their excess for an insurance claim is £1000!!

I have therefore been left with no options but to pay for the repairs myself. I am stunned that a company of this size cannot settle a small issue such as this. Judging on the way this has been handled, I cannot imagine the service that their customers receive is very good at all. I would not use this company.

Sybil J.

Very dissappointed I placed an order for over £500 paid £25:delivery for next day delivery they could not give an estimated time of delivery bearing in mind my address is less than 5 minutes away from store. I called the store in the morning to enquire a time of delivery, they said between 10am 1pm. I called again at 1.30pm to ask they said it would be before 5pm. I waited in all day for a delivery that I paid for which is within 5 minutes from my home.If I had known this I would have collected it

Vicki F.

The best tile showroom in the area. We were looking for tiles for my parents’ new bathroom and kitchen and were struggling to find nice designs, this place has a huge selection! The staff were great with both helping us to choose and work out the quantities needed. We had to take some back and change to a smaller tile and they were happy to exchange them for us. Special thanks to Georgina for being so helpful.... great service all round.

Charlotte K.

I am not one to write negative review- however this store in Chadwell Heath Freshwater RD has extremely poor customer service. Staff are lazy and will literally ignore you like you don’t exist. I think the whole team needs training as most staff don’t want to help or know nothing about their products. I will write to the ombudsman about staff behaviour and how they try to scam money off you. Absolutely disaster store! Please go elsewhere rather than feeling neglected at this store. I feel terrible the way they treated me, some are just blunt racist and they just don’t care.

Mubin V.

Parked up. All of a sudden security guard rushes out all aggressive saying this is a staff car park and I cant park here. Literally seconds later a customer comes out with his goods and gets in to the car parked next to me. I question the security guard and he says again I cant park here. Then storms off. I got back in my car and saw him peeking from around the corner next to the gate to see if I went. When i saw properly the staff car park is behind a gate? Not the 30 or so bays right outside the store... Sort your security out awful

Arabella G.

Came here for the first time last week to buy some tiles. Had no idea what to expect as I'd never been to an N&C store before. They have a really good selection of general tools and materials, but what struck me the most was the friendly, family-like atmosphere of the place. The employees were knowledgable, interested, super nice and helpful, not only with customers but with each other as well. They all came to one another's help, even if it wasn't in their section, and there was a lot of friendly and humorous banter going round. I left with the impression that this must be a really nice place to work for. The staff seemed genuinely happy to work there, which I can't say of any of the other well-known DIY stores where employees seem to hide from the customers until it's home time. This will become my first point of call for anything DIY from now on.

soundbombing

very odd experience. as soon as I step out of my car, a man in a high-vis jacket screams at me from across the car park and aggressively makes his way over to me accusing me of visiting the gym across the road. when I explain I'm doing no such thing he walks off without a word. won't be returning again

Andy G.

TOTAL WASTE OF TIME. Placed an order online for number of kitchens, bathrooms and sundries. No response for 5 days. Called in and obtained the CORRECT email address - the one on their website is not the right one, apparently (?). Repeated the order online. Waited another few days. Chased up on the day when my tender was supposed to be submitted to the Client. No response whatsoever. They DO NOT want to do business with you, don't get them to make you to think otherwise.