National Express - Luton

Address: Onward travel Centre, Terminal Bldg, Airport Way, Luton LU2 9LU, United Kingdom.

Website: nationalexpress.com
Specialties: Bus company, Transportation service.
Other points of interest: Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 13799 reviews on Google My Business.
Average opinion: 4.4/5.

📌 Location of National Express

National Express is a prominent bus company in the United Kingdom, known for its commitment to providing reliable and comfortable transportation services. Located at the convenient address of Onward Travel Centre, Terminal Bldg, Airport Way, Luton LU2 9LU, United Kingdom, this company has made a name for itself through its dedication to quality and exceptional customer service. Their website, nationalexpress.com, offers comprehensive information on their services and upcoming routes, making it easy for travelers to plan their journey.

Specialties

With a focus on efficient and affordable transportation, National Express has carved a niche for itself in the industry. Specializing in bus transportation services, this company ensures that passengers reach their destinations on time and in comfort. Additionally, they prioritize accessibility, offering wheelchair-friendly services and ample parking options for their clients.

Other Points of Interest

National Express goes above and beyond to cater to its diverse clientele. Onsite services and a welcoming wheelchair-accessible entrance make it easier for passengers with special needs to navigate the terminal. Furthermore, their wheelchair-accessible parking lot ensures that clients with disabilities have seamless access to their services.

Opinions and Feedback

With an impressive 4.4/5 average rating based on 13,799 reviews on Google My Business, it is evident that National Express takes pride in delivering a top-notch experience to its passengers. Customers have praised the company for its punctuality, comfortable seating, and convenient USB charger slots. Many have also appreciated the bus's ability to stop right in front of the airport's main entrance, making it easy for travelers to board and disembark.

Recommendation

If you're searching for a trustworthy and reliable transportation service, National Express is an excellent choice. With a strong reputation for affordability, punctuality, and accessibility, they have garnered a loyal following of satisfied customers. So, for your next journey, consider contacting National Express by visiting their user-friendly website at nationalexpress.com and start planning your trip with ease.

👍 Reviews of National Express

Stancu M.

1/5

2 hours wasted in waiting time so that others can cut the line an go in. A verry bad payed experience! Again 2h hours que time for terminal tilets bought on terminal amd 0 for others tht bought with schedule.

Cristian

5/5

Very good price, punctuality, comfortable. The have USB chargers slots so you can charge your phone while traveling. They stop right in front of the airport main entrance. Very strongly recommended.

SHARON M.

5/5

I have always had excellent service with this coach company and I book online as am disabled The coaches are very clean comfortable and the drivers are lovely.Always help me on and off the coach as I am disabled and the disability seat is very comfortable with plenty of leg room The coaches are always in time too.excelkent service far better than the train.

Daniel P.

1/5

One star is probably still too many. I bought an online ticket, my account got charged but the ticket didn't arrive. I was advised that this is a known problem with their system. As a result, I had to buy another ticket and wait for about 2h to get on a bus. The customer assistant was unable to help and was telling me about the issues with their system. In my opinion, as a customer I don't need to know that their ticket booking system is not working properly. In other words their system is not working properly, I am penalised as a customer and apparently it's fine.

The R. F. D. -. C. W.

5/5

I've been here for few years. Always you find informations well explained and in many places, so you can't miss it. Inside all areas are tidy and cleaned. You find a lots of shops and nice people. They look happy and that's a good vibe. Most of the security personnel they look ok and they pay attention to everyone and every detail.

All looks well in general and I didn't find anything to complain about.

Thank you

Tibor V.

1/5

LTN to Baker street. Absolute chaos. 2 hours in line, no info, buses come and go and people get shifted like cattle. If anyone cared to explain, we would never go through this and bought any other means of transport. Shame.

Natty

5/5

Enjoyed my journey listening to the Aunty Donna Podcast. Made the trip feel speedy and quick whilst also getting a good laugh and smiling all the way

Michelle E.

1/5

worst bus experience ever!!! i’ve travelled many times to different countries, this was my first time in the UK and thanks to this bus company, my first experience with UK was horrible. They over-booked the busses. I was waiting in the cold (2 degrees) for more than 1 hour and a half to get in one of the buses and worst part IT’S NOT EVEN CHEAP. It cost 14£ one way ticket to the center of London.
Please, do not fell into this trap. When you arrive to Luton Airport, this is the first machine you are gonna find. JUST KEEP WALKING! You gonna find,closest to the exit, more desks with different companies. Just go with another one 🙂