Lochaber Leisure Centre - Fort William

Maria F.

the majority of the staff were kind, helpful, and made me feel really welcome. The only awkward part was when I arrived a few minutes early (at 8:54) and the door was already open, so I stepped inside. I politely asked if I could just wait quietly inside until opening, but an older woman with a dark bob told me I had to leave. She then locked the door behind me, which felt a little harsh—especially since it was raining. The interaction was uncomfortable, and when I came back in a few minutes later, she acted like nothing had happened. It really ruined my experience. All the other staff were absolutely lovely. Only leaving the one star due to how awkward the interaction was.

Ruth M.

Mixed changing facilities. Not following updated equality law to provide single sex changing room. Disappointing as pool etc is good.

Joel S.

I can only comment on the gym as I haven’t used the other facilities. Very well equipped, especially for the location. 5 racks and plenty of sets of dumbbells so you’re never waiting around to start a set. Not the best machines and not much variety, but this is much better than most commercial gyms that have way too many machines and a tiny free weight area.

Reah M.

Clean. Water not too warm so others might find it cold too soon. No pool for children. Lots of parking available.

Michael F.

Facilities are quite good but the whole idea of needing an induction before using the gym when staff aren’t always available is awful. They also charge extra per person for the gym induction if you come with a visitor pass (which is ridiculous). Staff didn’t seem to know much about what was going on either.

If you come here as a traveller, prepare to have your time wasted.

Giuseppe M. C.

I had a fabulous morning spent here on the 21st February 2024
The 3 members of staff I met for the first time were amazing
As I’m not in aviemore often as I do private chef services here every now and then , for the first time in years I had this idea of joining this center before dig into my work
The entrance, changing rooms , shower, steam room and sauna and swimming pool were all spotless
Personnel very respectful
The blond young lady who received me was very helpful
Overall they will see me again
Thank you for making my day excellent

Jacquie F.

BEWARE - hours on the website can be inaccurate. Phone first if coming a long way as I did.
After travelling from Glencoe on my one day off a week to make the most of the advertised Wednesday 1pm to 2 pm 'happy hour' access to pool and steam, I was told the entire facility was closed as per their schedule. I pointed out that the schedule on their website was wrong and perhaps they should modify it to avoid inconveniencing anyone else. They insisted that it was my error until I pulled out my phone, got on their website and showed them. I was talked down to, a bit like an idiot, but after I pushed the point, one of the staff said she would pass it on - I think they were just trying to get rid of me. No apology.
I would have been a lot more forgiving of my lost day if it had been handled more professionally. Really unskilled and condescending customer service. Don't worry - won't be returning!

Edward H.

Took our toddler for a swim here during a family holiday to Glencoe. Lovely big warm pool, changing rooms nice and warm too. Facilities very clean. Staff adhering to covid protocols. Booking system was very thorough due to restrictions but communication was really good. Recommended!