Halifax - Wiltshire

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 29 High St, Wiltshire SP1 2NN, United Kingdom.
Phone: 3457203040.
Website: branches.halifax.co.uk
Specialties: Bank, ATM.
Other points of interest: Onsite services, Wheelchair accessible entrance, LGBTQ+ friendly.
Opinions: This company has 25 reviews on Google My Business.
Average opinion: 2.7/5.

📌 Location of Halifax

Halifax 29 High St, Wiltshire SP1 2NN, United Kingdom

☎️3457203040

⏰ Open Hours of Halifax

Monday: 9 AM–3 PM
Tuesday: 9 AM–3 PM
Wednesday: 9 AM–3 PM
Thursday: Closed
Friday: 9 AM–3 PM
Saturday: 9 AM–1 PM
Sunday: Closed

Halifax at 29 High St, United Kingdom: A Comprehensive Guide

Main Services

Banking Services: Halifax offers a wide range of banking services, including bank accounts, credit cards, and mortgages. Customers can choose from various account types, such as current accounts, savings accounts, and current accounts with overdraft facilities.
Car Finance and Insurance: Halifax provides car finance options, including personal contracts, hire purchase, and leasing. Additionally, customers can purchase car insurance policies to protect their vehicles against accidents, theft, and damage.
Mortgages and Home Insurance: Halifax offers mortgages for both first-time buyers and existing homeowners. The bank provides a range of mortgage options, including fixed-rate and variable-rate mortgages, as well as lifetime mortgages. Home insurance policies are also available to protect customers' homes against various risks.
Investing and Pensions: Halifax provides a range of investing options, including stocks and shares ISAs, SIPP, and lifetime ISAs. The bank also offers pension plans, including personal pensions and stakeholder pensions.
Wealth Management: Halifax's wealth management team provides personalized financial planning and investment advice to help customers achieve their long-term financial goals.

Location and Access

Halifax's branch at 29 High St is located in the heart of Salisbury, Wiltshire. The branch is easily accessible by public transportation, with several bus routes passing nearby. The nearest train station is Salisbury Railway Station, which is approximately a 10-15 minute walk from the branch.

The branch itself is wheelchair accessible, with a ramp entrance and accessible toilets. Halifax has also made efforts to create a welcoming environment for LGBTQ+ customers, with a sign indicating that the branch is LGBTQ+ friendly.

Address:
29 High St
Wiltshire SP1 2NN
United Kingdom

Phone:
3457203040

Website:
branches.halifax.co.uk

Featured Characteristics

* Onsite Services: Halifax offers a range of services within its branch, including banking, car finance, and insurance.
* Wheelchair Accessible Entrance: The branch has a ramp entrance, making it accessible for customers with mobility impairments.
* LGBTQ+ Friendly: Halifax has made efforts to create a welcoming environment for LGBTQ+ customers, with a sign indicating that the branch is LGBTQ+ friendly.
* Online Banking: Halifax provides online banking services, allowing customers to manage their accounts and conduct transactions from the comfort of their own homes.

Practical Information

* Opening Hours: The branch is open Monday to Friday from 9:30am to 5:00pm, and Saturday from 9:30am to 12:30pm.
* ATM Availability: There is an ATM available at the branch, allowing customers to withdraw cash and conduct other transactions.
* Parking Options: There is limited parking available outside the branch, with several other car parks nearby.
* Public Transportation: Several bus routes pass nearby, making it easy for customers to access the branch using public transportation.

Reviews and Opinions

Halifax has 25 reviews on Google My Business, with an average rating of 2.7/5. While some customers have expressed satisfaction with the branch's services and staff, others have reported issues with wait times and customer service.

Some positive aspects mentioned in reviews include:

* Helpful Staff: Several customers have praised the staff at the branch for being friendly and helpful.
* Convenient Location: Customers have appreciated the branch's location in the heart of Salisbury, making it easy to access.
* Range of Services: Many customers have praised the branch's range of services, including banking, car finance, and insurance.

However, some negative aspects mentioned in reviews include:

* Long Wait Times: Some customers have reported waiting for extended periods of time to speak with a staff member.
* Limited Parking: Customers have complained about the limited parking available outside the branch.
* Customer Service Issues: Some customers have reported issues with customer service, including difficulties with account management and transactions.

👍 Reviews of Halifax

Til

5/5

I have had to go to Halifax branch for my name to be changed on my bank accounts @ 9.28am on Wednesday the 9th of October 2024.
Unfortunately the lady Kelly who looked at me with pity from the start I walked through the doors of Halifax branch @ Salisbury dealt with me badly and sadly talking to me so arrogant it made me feel like I wasn’t a customer but rather someone who is barely accepted at Halifax Bank even though I have been using Halifax since 2016 I believe. She wasn’t helpful at all and she should receive a full customer service training. No wonder why this place got only 2.7 stars out of 5 stars.
I would like to give Kelly a 0stars for not even trying to help a customer of Halifax Bank.
Lucky for me Kelly has been sent in and a new lady appeared who was to be so helpful it turned things around! Joy was lovely and helpful and was joy to deal with to be honest. She was knowledgeable and helped me with every question I have had and helped me with my every request.
If it wasn’t for her I would be considering closing my bank accounts with Halifax, just because of Kelly and her attitude towards me the customer.
As mentioned 0 stars for Kelly and 5 Stars for Joy.

C J.

1/5

Had lost my phone and wallet. Meaning no online banking or card to use a atm. I went instore with my passport to prove my identity. Though they agreed that I'm the card holder they refused to allow me to get cash out or transfer any money. Told me I need to go without until I've got a new card. Luckily I have accounts with other banks otherwise my kids wouldn't be able to eat for the next 5 working business days it takes for my card to arrive

Johnnie P.

1/5

We drove all the way from Ringwood to find Salisbury's Halifax branch closed on Thursdays. Whereas their Web site says they're open!

Toncor12

5/5

I genuinely believe Halifax has improved substantially since many of the one star reviews were posted. The staff are attentive, caring and solved many problems regarding my power of attorney difficulties in an efficient and professional manner. They have a lady patrolling the banking hall asking if she can assist you which is a very nice touch. Well done to Manager and staff there. Tony

Williep

1/5

Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the “experts”. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: “leave it with me, I will investigate this further and contact your back” and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.

a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).

ming W.

1/5

I been with Halifax for more then 10years and been many branches including in Scotland and all staff are very friendly n helpful in all kind. But at Salisbury the staff are totally different between heaven n hell. Not willing to help, bad attitude, racist, not friendly and the worst is hopping customers not to came for any transactions. Even don't have any customer around still not willing to help when we needed. Hopefully management will look into this problem. Come to the worst if the branch is closed the staff will still blaming others and not looking into the service problem. Thx

RICHARD J.

2/5

Saturday morning and only 1 till counter open as usual plus a queue of 4 people at the Customer Service Desk in the public area part of the Halifax. Wanted to transfer some money from a current account to another and have done this at both the Till Counter and also on the I pad at Customer Services in the past. As the lady on the Till Counter was not occupied went over to her to ask to do this transaction. Was told not possible to do this at the Till Counter as there were enough Halifax staff out in the public area to deal with this transaction using I pads. So she was content to sit gazing out through her glass screen into the public area doing absolutely nothing watching yet enough person join the queue to wait for an I pad to become available. Very poor customer service especially on a busy Saturday morning.

Paul M.

1/5

After 17 years as a Halifax customer I was truly disappointed at the shocking attitude and poor customer. This branch used to be friendly and helpful but having not visited the branch for 6 months it would seem that the customer service training has stopped. It's a sad end to an otherwise satisfactory relationship. One moment of dreadful service and another customer leaves.