Freightliner Ltd - Southampton

Introduction to Freightliner Ltd

Freightliner Ltd stands as a notable entity within the logistics and freight forwarding sector, operating prominently from Southampton, United Kingdom. With a strategic base located at Western Ave, Southampton SO15 1DA, the company leverages its position within the UK's key transportation hub to offer comprehensive freight forwarding services. Accessibility is a conscious consideration, evidenced by the provision of a wheelchair-accessible car park, making their facilities welcoming for all clients and visitors. Their operational efficiency is further highlighted by their proactive approach in requiring appointments for certain interactions, ensuring a smoother client experience.

Core Services and Focus

At the heart of Freightliner Ltd's operations lies their expertise in freight forwarding service. This specialization means they act as intermediaries facilitating the movement of goods across various routes, potentially domestic and international, managing documentation, transportation arrangements, and customs clearance. Their services are tailored to meet the specific needs of businesses engaged in import and export activities, providing a vital link in the supply chain. Anecdotal evidence from reviews suggests they are particularly focused on efficiency, with commendable turnaround time. While praising these efficiencies, some feedback, like one review from Southampton docks, points out a limitation between 5 am and 6:15 am due to shift changes, which results in no movement during that window. Despite this, the overall feedback is highly positive.

Client Experiences and Reputation

The reception of Freightliner Ltd by its clientele is overwhelmingly positive. An analysis of their 39 Google My Business reviews yields an impressive average opinion score of 4.2/5. Clients frequently commend their professionalism and efficiency. One review explicitly states the service is "Very good turn around time," indicating a key strength. The limited operating hours between 5 am and 6:15 am on certain days are acknowledged as a minor drawback, primarily due to shift transitions, but this does not detract significantly from the high praise. Another review highlights the efficient nature of their operations, acknowledging potential waiting times during busy periods, but confirming that these delays are managed effectively. The "Very efficient" sentiment is echoed by multiple sources, suggesting a consistent standard of operational performance.

Key Strengths and Operational Approach

Several factors contribute to the favourable opinions received by Freightliner Ltd. Their workforce is frequently praised as "helpful and friendly," fostering positive client relationships. This friendly demeanor seems to permeate their operational approach. A review even mentions "What can I say (I work here) there great at what they do," providing an insider perspective on their competence. Furthermore, there are indications of a collaborative spirit, with one review stating "I have enjoyed working with the stores and have made several lifetime friends." This suggests not just transactional service, but a potentially supportive and community-oriented work environment. They are clearly positioned as a "UK core of freight forwarding services," suggesting a strong national focus and capability, which is a significant asset for businesses relying on dependable freight solutions within the UK and potentially beyond.

Location and Practical Information

Strategically situated at Western Avenue, Southampton SO15 1DA, Freightliner Ltd benefits from Southampton's status as a major port city and transportation centre. This location is advantageous for logistics operations, facilitating access to both national and international markets. The dedicated phone number provided, 3330169220, offers a direct line for inquiries, quotations, and scheduling appointments. The company's website, accessible at freightliner.co.uk, serves as a central hub for detailed service information, company policies, and potentially online resources or contact forms. The recommendation for appointments underscores the importance of planning, likely ensuring smoother service and minimizing potential waiting times, especially during peak periods.

Accessibility and Customer Support

The commitment to accessibility is demonstrated not only by the wheelchair-accessible car park but also by their overall customer service focus. Efficient operations coupled with helpful staff contribute to a positive client journey. The need for appointments, while a standard practice, is communicated clearly, indicating a proactive approach to client management. This combination of operational efficiency, friendly service, and logistical advantages positions Freightliner Ltd as a reliable partner for businesses requiring prompt and effective freight forwarding solutions. The high volume of positive reviews (39) and the strong average rating further solidify their reputation as a trustworthy service provider within their niche.

Conclusion for Potential Clients

For individuals or businesses inquiring about freight forwarding services, Freightliner Ltd presents a viable and well-regarded option, particularly for operations centred around the Southampton area or requiring UK-based logistics support. Their online presence, accessible via their dedicated website, offers preliminary information, but it is advisable to contact them directly using their phone number or schedule an appointment to discuss specific requirements and obtain tailored quotes. The emphasis on efficiency, combined with consistently positive client feedback regarding their service quality and helpful nature, suggests that Freightliner Ltd can be an effective partner for managing freight needs. Their location and focus on core freight forwarding services position them as a competent and accessible resource within the competitive logistics industry.

👍 Reviews of Freightliner Ltd

Cameron J.

5/5

Very good turn around time...only set back is between 5am and 6.15am no movement as shift change occurs...but overall 5 stars which for Southampton docks is very good ..would like to drop all emptys here ..😁😁

Alan L.

5/5

Very efficient. They are busy, you sometimes have to wait, they do get through it

Nicholas W. (.

5/5

What can I say ( I work here) there great at what they do

Matthew B.

5/5

I have enjoyed working with the stores and have made several lifetime friends

PAT H.

1/5

Ignored by everyone so just left without do my job

Norval S.

1/5

Phone number given on web site incorrect

Stephen S.

4/5

Very helpful and friendly

shuhel A.

5/5

UK core of freight forwarding services