Fort William Argos - Fort William

Tasha C.

Small, easy to access with car park and doors wide enough for wheelchair access. No computers to search for items by keyword, only the catalogues. Although we didn't speak to any of the staff apart from to collect our item, they seemed attentive and polite to other customers. Waiting time was extremely short and good customer service.

ALISON S.

Although I missed my pickup date the staff were most understanding and attentive. I love using Argos but I really wish Argos had the catalogue system, where you can sit at home and be surprised actually of the wide variety of goods they sell. To support Argos 's chosen charity I would gladly pay a nominal amount for a catalogue If not possible I have suggested to the manager that perhaps, a small seating area within Argos store would be most appreciated by customers, who, cannot stand for lengthy times searching the in-store catalogue! Thank you for your services.

Simon W.

Very, very hard to return faulty Apple iPhone product to Fort William branch of Argos.

It took 2 hours, 3 telephone calls and 2 visits to the store to return a faulty item.

Purchased iPhone SE 2nd Gen on Friday evening, by Saturday lunch time it was clear it had a repeated boot up fault, making it impossible to use.

Returned to Argos on Saturday afternoon in Fort William with copy of receipt.

Store manager stated:
Phone must be returned to Apple, not Argos.
Photo of receipt from my banking app was not acceptable.
Only the original physical paper receipt would be accepted.
As I had not chosen an email receipt at the point of sale no return was possible. At all.
Phones in general cannot be returned once they are opened.
Phones MUST be examined by the manufacture prior to returns and refunds.
As we had attempted to use the phone it might have our data and the date protection laws explicably prevent us from returning it to Argos.
The manager stated she had no choice or discretion; this was Argos's policy.

Given the amount of information of UK consumer law I was very surprised to hear all these unreasonable conditions. The store manager seemed to have no understanding if current consumer law and relied on volume and blanket denial rather than reading Argos own returns policy!

We spoke to Apple.

Apple told us on the phone that their products have a 15 day no quibble return, and Argos know this. Apple gave us a case number in case Argos did not honour their sales terms with Apple so that it could be escalated by Apple.

The returns process seems to involve a lot of extra checks, I was told ‘this is in case you are committing fraud’, not the most reconciliatory statement. Telephones calls to apple also needed to take place with lots of checking on screens with some very heavy-handed typing and paper shuffled, then rechecked with more information needed on the screen. Again, my personal email was deemed essential for a return. I declined to give my personal email.

George H.

It's a pretty standard Argos. My only criticism is that their stock of certain things seemed quite low. We were buying a few household items, and often the first one we went for had no stock. Managed to find suitable alternatives though, thankfully.

Elizabeth H.

Very lovely staff, helped an older woman find what she was looking for and were friendly when handing off my item, and fast hand-off. 🙂

David M.

It's a shop! Have gone in and ordered from it a few times, other times ordered online and collected at the store. Usually pretty good but sometimes the popular lines may be out of stock on the day. Can be ordered/reserved though.

Johnny G.

Chain catalog shop with self-serve terminals that save any of that awkward person-to-person interaction that can pure do yer banger in, especially after a night on the swally. And you Don't need to buy the extra batteries etc when offered, as you can probably get them cheaper elsewhere

Dugald M.

Bought a Toshiba smart tv was very satisfactory and because I threw a way the box they wouldn't let me take it back