FedEx Trade Networks Transport & Brokerage (UK) - Manchester

Nikolas Y.

I have made multiple attempts to seek help regarding the delayed customs payment notification letter sent by your company. Due to the delivery serious delayed, I was unable to make the payment on time and was consequently fined by Account Control.

BUT I called several of your customer service representatives assured me that I did not need to worry, that simply sending a letter to the invoice team would exempt me from the penalty. However, months have passed with no response from your side. As the penalty continued to accumulate, I was left with no choice but to pay it.

Even after this, your customer service team repeatedly assured me that I should not worry, escalating the issue several times and promising that someone would contact me within 24 hours. Despite more than ten such promises, I have still received no reply.

This lack of follow-up and accountability is unacceptable. I demand immediate action and a formal response.

Anal D.

Credit where credits due. Carlos the courier 🚚 went above and beyond to help me collect my package when I was unavailable for a signature. He liaised with the depot so I could collect the following day - Saturday am. And David in reception was very helpful and timely in locating said shipment upon my arrival. A+

Silver S.

Bit disappointed as I stayed in all day for an important delivery that had a huge delivery time window and through anxiously refreshing the tracker it appeared to be delayed and rescheduled for another delivery saying that I was not in. I wanted to add delivery instructions to call my mobile and tried well in advance before it was delivered, however their website is terrible and wouldn’t load this option properly. When it did, it would not let me submit these details. My intercom has broken, but I would’ve thought they’d try to call my mobile/let a neighbour accept it. I can’t easily find a contact number for this branch.

Stephen K.

Don’t use these if you want your parcels.
They lie and keep your parcels saying they have the incorrect address on them parcel.
Which I have clearly seen even the shipper has confirmed the address Twice and there still saying it has the wrong address on…
Absolute jokers!!!

Gowthamkrishna S.

One of the worst service in the world. We waited for 3 days and failed to deliver they didn’t called us or emailed. How can these guys run a business. So fed up by this fed ex. How can the staff handle important documents like this.

jim C.

must be the worst service in the world bar non they have set the bar that high that no one could compete with such a bad service. Hats off to them you could not be any worse if you just threw all packages in nearest trash bin after collection

Dan M.

Parking on site and helpful staff. Very straightforward for dropping off large items for shipping that standard FedEx ShipCentre shops can't take.

Panos K.

Avoid at all costs. Apparently, they tried to deliver my parcel, they never called me, they never emailed me, and the delivery options from their online tracking were unavailable. They ghost you and then they ship your parcel back.