FEDEX CROSS BORDER (UK) LIMITED (earlier P2P Mailing Ltd) - Basildon

Nego T.

How can this business run like this ? Had friends there that worked there and they where miserable. They treat employees like animals and they treat parcels like garbage throwing it around. Incompetent management and complete disregard of other peoples property (aka parcels). I really am surprised FEDEX is such a big company that turns a profit from this type of attitude, then again probably when you get that big you start not caring about people because you have so much money you can buy yourself out of any bad situation. I guarantee any other 5 star review is a payed service. I am never going to give business to this company, will go out of my way to force places i shop from to send me parcels with other curriers. The day i will see FedEx bankrupt and dissolved it will be the happiest day of my life.

Nancy Y.

the WORST customer service I've ever dealt with. Had an issue with an international package and turns out they changed the tracking number. I've asked for an updated tracking number for over a month and I have still not received any viable information to help me track my package. will beat around the bush until you're so frustrated that you just give up

Diego V.

WARNING. This service is disgusting, NEVER use it. They never update the tracking, they don't have a phone number, when you contact them via email they keep saying things like "we are not aware that there is any concerns with that lane but we have raised the investigation with this particular item"

That is a lie, they will keep telling you that and never give you a real answer of where is the parcel or what has happened to it. I was sent a parcel a month ago and still no news, it has been stuck while these useless people tell you that they are not aware of any concerns with that lane. DISGUSTING, DO YOUR JOB.

Eoin F.

I'm still expecting a parcel from the UK to come to Ireland, been told it would be 96 hours and it's been well over that. The customer service I spoke to a few days ago said I'd have it yesterday which clearly isn't true I've emailed them a few times with no response. I've tried the number a few times and they just hang up before even answering. Such a awful service!

Harry B.

Ordered via the internet in Liverpool on Tuesday evening, parcel on its way via P2P Mailing on Wednesday morning, arrived in the Netherlands and handed over to PostNL on Friday, here at home on Saturday afternoon.
And a daily update on TrakPak. Excellent work!

Hélène N.

Hello,

I am contacting you again regarding the tracking of the package MAD9080GB90247442501, shipped since December 17 by Mystic Moments.

According to the tracking, the package has been in French territory since 08/01/2021! It still hasn’t been delivered to me! I am tired of the lack of professionalism of your company. I have been contacting you for weeks by email but there is no change.

What are you waiting for to deliver me, that I die?

I’m leaving the country in two days and for a long time, if it doesn’t arrive by then no one will be able to get it back.

Since you’re not making any progress, I’m going to contact the owner of this delivery agency directly.
Tomorrow I’ll go to the police station to file a complaint

I would even make a video on my 76,000 subscribers to tell that story.

Cordially,
NKAMGNA MBETKWE Hélène

Amir B.

Great customer service and really helpful front desk staff. My documents reached quickly to its destination in Pakistan. Thank you!

Pole J.

If we could give this company 0 stars we would. We started a contract with P2P in August and took the decision after a month to cease doing business with them after endless problems. Between parcels getting lost, delayed and returned to sender it has caused unimaginable damage to our reputation as a small business. We are still waiting for refunds on lost items and parcels returned to P2P now months ago are still being held by them. The customer service was shocking, waiting weeks for responses promised within 24 hours. Many parcels send abroad only get one delivery attempt and customers weren't actually getting their tracking email so there was no way for them to know if their parcel was being delivered or the attempt failed.

We switched to P2P after being promised a more efficient and reliable service than using Royal Mail and myHermes for 18 months but the entire process was incredibly complicated from start to finish never mind the hours spent every day replying to emails from unhappy customers. We're now upgrading all our services with Royal Mail and DHL and hope we never have problems like this again. We swapped couriers to offer a better service for our customers but now we could probably write a book on all the problems we had. Think very carefully before starting something with this company!