European Moving (Removals) - UK Folkestone Depot - Folkestone

Jordan G.

I'll just add to the dumpster fire of reviews for this company.

My experience was a while ago, but still makes my blood boil. In 2019 i moved from London to Oslo and hired this company as they offered a dedicated van at a low(ish) cost.
All was arranged, complete with extra money for a tailgate on the van, and a payment for them to handle import costs with Norwegian customs.

The drivers showed up on the day, neither of them spoke a word of English, and there was no tailgate on the van. This was an issue as my motorbike was meant to go in the van. They fashioned a ramp from a metal plank that was part of the framework for the back of the van and push my bike up this, cracking the fairing underneath in the process. I did manage to get the money back i paid for the tail lift, but the damage was done to the bike.
Annoyed, but with all my items loaded they set off.

A couple of days later they arrived in Oslo, unloaded my things and disappeared. It transpired that they had not checked in with customs, meaning that i needed to pay customs fees and arrange an import inspection myself, costing me both money from my pocket, and lost earnings from time off of work for this.

I complained to them that they hadn't carried out what was agreed, and had damaged my bike. Fairings aren't easy to come by for my bike which is over 30 years old. I had lost money, had suffered a lot of stress at their hands and had a damaged bike that i now needed to fix.
I was offered £50 back in compensation. Laughable really. After arguing with them for days it was clear it would not get better, so i accepted the pittance. They asked me over and over again for my bank details, and stopped replying to me once i began chasing them for an ETA on this money. I eventually got the money, but it pails in comparison to the extra expenses caused by them, and the stress they gave me.

I hope people read this and other reviews and make the decision to spend a little more to deal with a real company. This was hands down the worst customer service experience i have had in my life.

Maira B. C.

Cheap and honest moving company

After shopping around for a company to handle our move from Central to Eastern Europe, we settled down with European Moving. Their price was good, much cheaper than anticipated, and they seemed very honest and clear about what the service entails.

The company is extremely responsive and very much willing to solve any doubts we had during the whole process. Their website is comprehensive and has loads and loads of information about how to handle the move from beginning to finish - which is important, as they provide only the transportation itself, and all the rest we must do ourselves.

On the moving day, the driver came a little bit later than expected, but European Moving was very helpful in trying to track the driver and provide an estimation on when he would be at our door. We booked the whole van, so our load arrived quickly in our destination. We had no trouble with the unloading of the van, everything was there and in good shape. We had a very comprehensive inventory list, but the driver was not paying too much attention to that. I imagine that it would have been useful in case we had any problems.

My only complaint is that the driver did not speak English, nor the language of the country we were in, so we had to be creative in communicating with him. Other than that, we had a great experience with European Moving. Recommended!

Patricia A.

PLEASE DO NOT USE THIS COMPANY

A MOVE FROM HELL

PART 1
In Décember 2020, I paid for the full service (£5000) proposed by European Moving: the packing and inventory of my belongings by a professional team, the dismantling of some furniture, the assistance of the drivers to move items from upstairs and on delivery, to take them to the basement and the transport from the UK to France. The packing team was due to arrive on Friday morning (11/12) to pack my two-bedroom house (incl. garage) and the movers early afternoon to load the vans. When the “packing team” finally arrived at 11.30 am, they admitted, via Google Translate, they were actually truck drivers assigned to do a packing job. They had never done this before, did not have the adequate packing materials and the tools to dismantle furniture. I immediately phoned European Moving but they did not want to confront the issue. Finally, someone talked to one of the men in Russian who confirmed they were inexperienced. Furthermore, the allocated drivers only accepted to pick the boxes handed from the door. One driver even left his truck unattended, with the back door open. I called many times the company, crying my eyes out to be told: “We contacted the packing department and are waiting for their reply”. Around 5.30 pm, two friends arrived to help me. One went upstairs to dismantle the furniture. My other friend and I packed the whole kitchen area. The boxes done by the “packing team” were overloaded, badly tapped and unlabelled. The men wrapped my furniture in a single layer of floating bubble-wrap. In the trucks, some items were crammed without protection and the unpacked items from the garage were left loose on the floor. NO INVENTORY WAS DONE!
In France, my family witnessed how badly the trucks had been packed. The drivers refused to unload the trucks. My family did EVERYTHING. In conclusion, I cannot put into words how appalled I am by the services provided by this company. They were supposed to organise and coordinate my move but it was a chaotic experience. They knew the full extent of the problem but did nothing. I tried to get some financial compensation from them but again, many promises broken. Now they are even blocking my calls.

PART 2
More than 90 days after the scheduled move of my belongings from England back to France... Nobody is answering my calls or my emails. The customer service department is a joke and nobody can't confirm that they have received my letter to take them to small claim court.

SCAMMERS, THIEVES... I do not know how this company can still be in business...

PART 3
After a disaster experience with European Moving, I followed their procedures to file a official claim and request a refund but was completely ignored. My emails were never answered and my calls were systematically blocked.
I have escalated things and brought the case in front of the County court. European Company remained silent during the whole process, ignoring my letter and did not respond to the court.
It has now been ordered by the court to pay me some compensation. To be completely honest, I doubt they will ever do it as they are a bunch of scammers but I wanted to go to the end of this process as I do not want them to abuse and scam anyone else.

PART 4
After more than a year since my last review, I have been contacted by Trustpilot to provide more information to European Moving related to my review. Are you kidding me?
Just type my name into your database and you will find all the details you need about my case, the emails, the small claim court case etc....
You don't have any shame, do you?

Fintan K.

I would not recommend this company in my own experience.

Firstly they gave us a three day window in order to pick up our items. The three days passed with us sending emails and making phone calls and we were repetitively told that they would keep us updated.

The window passed and no one turned up.

After the three day window we had to arrange a moving van ourselves. They kept telling us they might be able to have someone come but to no prevail.

We then asked for a refund. They issued us a credit note that did not include the deposit which had to be clarified. Two weeks passed and we still haven't gotten out money back.

Save your time, money and patience!

Romain F.

I recently moved from London to Oslo and after a thorough search I settled for European Moving. They were already highly recommended and their service was definitely priced very fairly, considering they put a full truck at my disposal. The move was spotless – Driver arrived on time, loaded everything, drove straight to Oslo and arrived in 48h as planned, handling all the customs paperwork. One thing I need to highlight was how easy it has been to communicate with the team (thanks Kasia), as they were always there to answer all my questions and explaining the process. I would highly recommend the company's services.

kara H.

European moving are a disgrace.
They DO NOT insure your cargo, they damaged several items in transit, assured me I’d be compensated and then retracted that statement. They take no responsibility for items they leave behind, in my case they brought the wrong items and left the wrong items although this had all been discussed in advance. They had agreed that the 2 truck drivers would unload the contents on arrival however one truck arrived at 8 am and the other at 7pm that evening. I had to pay extra In cash to get the first driver (who was from a different company) to stay to help. The move was on 2/9/20 and I have been trying to get a response ever since. Today I received the mail below. Shocking.

I strongly advise you do not use these unprofessional movers ever. They are not a moving company they just book random drivers and then take no responsibility for their actions. I have a full email trail and photos to show everything I claim here is fact.

Hi
hope that you are well sorry for the long delay in getting back to you

We would like to thank you for bringing it to our attention the way your goods where received the company has decided not to use that transport company any more now regarding a Refund, I'm afraid that is not possible our contract express, we don't cover any damages resulting from the transit, for that reason we don't refund

all the best
Hossam Geali

Swaleha H.

This company is a complete joke. they took a fully refundable deposit off me and when the trip was cancelled almost a year ago they have failed to return funds to me after numerous chases. Their people sent me from pillar to post passing the buck from internal personal to avoid refunding me the moneys owed. I have sought legal advice on the matter, and as I was not tied into any contractual obligation to part with any funds, this is simply robbery by an incompetent unprofessional shocking cowboy company. The customer service is beyond a joke. save your money and peace of mind do not use this thieving joke of a company!

Sonia P. C.

I paid 50£ deposit and they stopped answering my calls and blocked my email and my number. This company runs a fraud scheme to take your money and they will not provide any services, all the positive reviews probably come from their employees or fake people! I booked my services in Feb and after 4 months I haven’t heard from them or received my deposit back. I guess we were lucky, since after reading other reviews I understood that people got scammed out of thousands of ££££
We ended up having to move our stuff with another service. This company used to be good a few years ago, when I used their services successfully, but something happened and now they are just running scams. Do not book with them !!!