eurochange Swindon - The Brunel Shopping Centre - Swindon

Mani R.

We were hosted by Derina and Kyra who, with impeccable customer service, helped us overcome a major hurdle with our hotel’s payment mechanism. Down here in Swindon, these two were our saving angels!

Thank you very much for your patience and time.

Neil F.

Horrible! Horrible service! 0 Customer service skills. The lady was super rude. Having her lunch. I went around 2pm. No acknowledgement whatsoever. Avoided making any eye contact with me. Went on live chat, they said staff is allowed welfare break. Which is totally fine, but there is customer service, where customers need to be informed the return time. I was waiting for more than 30 mins. States on the door, that the return time from the break will be displayed. But nothing was displayed on the shutter or windows.

A delivery arrived and the delivery guy asked me, if they have acklowdged and i said no. So he went and came back. He then started knocking on the glass to get her attention. She looked and opened the shutter. The delivery driver was like, yup this is how to get their attention. The lady came collected and signed the parcel and quickly went back and pulled the shutters down before i could enter. Again 0 ACKNOWLEDGEMENT OF A CUSTOMER! I was on a break from work so i couldn't stay any longer. So i had request refund from live chat. Now I am short of money for my trip because the refund wont come back till 3-5 days! Horrible Horrible service. Please avoid! Least I ask for is to communicate with the customers.

Jignesh M.

I really had good experience of eurochange and had good exchange rate. Customer service executive Derina was too good. She gave me full understanding about card and address all my questions.

Thank you...

shahzad Z.

Had a wonderful experience with this lady called Kyra in Brunel shopping centre in Swindon.
She was a great help and a brilliant person to talk with.
Definitely a five stars personality 👍👍👍

Josh ?. H.

Great service by Kyra! She explained all about the deals Eurochange offered and I ended up getting the one that gives a good exchange rate when returning money back into pounds. 10/10 friendly staff and I would buy currency here again

Shaan W.

I was served by Kyra who was wonderful and an amazing asset to Eurochange. Kyra explained in full how to convert the money bought to the nearest pound. I will definitely visit again, thank you Kyra.

Leila H.

What a fab experience - we came in with £182 in coins that the children had saved over the year. Nemina (so sorry if I’ve spelt that wrong) didn’t hesitate to help and spent the next 45 minutes counting up the coins ready to transfer them into euros. Not once did she have an attitude or seemed annoyed with the task, and she was so friendly. I’d come all the way back to eurochange in Swindon just based on the amazing service

gauresh N.

Kyra was very helpful and professional.
Service was excellent and I would highly recommend this place.