DX Freight Glasgow Depot - Motherwell

Alexis M.

The driver said he couldn't find my address. He could find Magiscroft Fishery. my house is the next gate, clearly signposted, Magiscroft View. I ended up collecting the parcels, from the depot.

Tom S.

Worst delivery company ever and I thought Evri was bad. Said they attempted delivery, but didn't, then cancelled next day now keep trying to deliver when we're closed. Customer service is as useful as a chocolate teapot.

Mark M.

Absolutely usless! Its as simple as that!

Parcel "out for delivery"

4 hours later "parcel booked into storage and rescheduled"

Yes for 48 hours after it was supposed to be delivered in the first place!

Plus the drivers from this depots are mostly space cadets who take drugs!

Shambles of a company

Mr S.

Poor service, delivery has all necessary details for address but I get an email the day it is supposed to be delivered saying they need additional details. Tried calling four times over two days and every time, after putting in the delivery number and postcode, I go to an automated response stating all their call handlers are busy and that i need to email them, rather than allowing me the option of going into a call waiting queue. As a result I need to wait for them to get my email then reply before I can give them whatever details they need, adding an extra two days (minimum) onto the delivery time. Very frustrating.
Only previous experience was them delivering a wood burning stove which weighed ~50kg in a truck with no tail lift and one driver, so no safe way for him to unload. I wouldn't use them by choice in future.

CK I.

if i could give them no stars i would. JOKE!!! how they have a service i don't know, I am waiting 45 days for a parcel, no help what so ever,
A parcel was posted from England to Northern Ireland and they have said they don't deliver to northern Ireland. they say that they have given it to a 3rd party but no info or tracking, and they eventully come back with it was given to Eire Delivery, which doesn't exist. can't be contacted on phone, have to go through chat and pretend to want to post something,
i have never seen a worse operation in my life. and i hope people will never use these guys as they have obv no care when dealing with customers that have a problem

robert W.

Only gave 1 star as could not give them no star.first delivery had nothing in box as box was damaged had the cheek to leave it probably thinking I would accept it.had to phone company I had originally got parcel from to explain what happened. company sent replacement, but today guess what parcel once again damaged open one end open, what was the driver's reply I'm in a hurry, and nothing to do with me. obviously delivery company quite happy to take delivery money but will not take care of your parcels. shocking way to treat people

Lisa F.

Awful service both my husband and daughters passports were sent by passport office using this company my husband got text saying they had attempted but no access I got the same text following day (today) regarding my daughter's passport it's a load of rubbish they didn't even attempt we were in all day no one rang buzzer and no van outside. Not going to trust being redelivered so will now need to go to depot. Tried calling depot apparently open until 12 today but when I called at 11.20 automated message saying office closed call Monday.

Pat M.

DX courier service is seemingly unable to deliver any item whatsoever. You will stay home for time slot (10 hours) but they will not come. Customer service can only be contacted through email and you will receive the shortest, most vague answer to any query. The only way to receive your item is to go to the depot and only then if they are open, staffed and they can find your item - None of these are guaranteed.
I recommend never using them ever.