DPD Ireland Antrim Depot 79 - Mallusk

Bordea M.

Today 11th of July at 10:00 had a delivery scheduled with DPD, but I wasn’t sure what time the driver would arrive. I called the local depot for more information, and I was truly impressed by the level of service I received.

The gentleman I spoke with was incredibly kind, helpful, and professional. He went out of his way to assist me – he even contacted the driver directly to check the estimated delivery time for me.

This kind of customer care is rare nowadays, and I genuinely appreciated the extra effort. It made the entire delivery experience smooth and stress-free.

A big thank you to the staff at the depot – especially the person who took my call. Excellent service like this deserves to be recognized and praised! I will use again DPD for sure!

Neill W.

A total nightmare, they tried to deliver the parcel on the day and they must have knocked the door with a feather. Was told it would be 2 days for redelivery. The day arrived with no parcel at 5pm called the depot and was told it was there so I called up. I was then told the driver didn't scan it out a wasted journey. Parcel was delivered approx 6pm .

Warren C.

Not the most friendly place i have been, guy basically grumped on what I'd to do. Had so much bother returning a parcel as there's nowhere to drop them into apart from Mr friendly depot. Definitely not recommended.

Barbara B.

I was waiting for phone to be delivered and was at home most of the day. I went out but my partner was at home. When I came back a card through the door to say I'd missed the delivery!!! My partner was unaware of the door even knocking. Can't get onto the app to redirect and I used the chat. When I went through the link it said my delivery card details were incorrect and there was no such depot.....Mallusk!! No idea when I'll get my phone as they're only open from 9-10.30 on a Sat!! Ridiculous service!

Dave A.

I have been hung up on twice while trying to get my delivery. First I received a card with a reference and card number which the website did not register as anything so called to see about a redelivery only to be hung up on twice. I would like the number for complaints please.

Danie J.

Sometimes I wonder if these delivery drivers lack sense or are just utter lazy. I live in an apartment block. It’s beyond me why delivery drivers continue to leave deliveries at the communal area front door. In full view and accessible by the public. No attempts to even buzz my apartment, too lazy to take the lift to leave the parcel at my door which is in fact the actual address on my parcel. So because of this, the new iPhone I purchased for my daughter has been stolen. This isn’t the first time my parcels have gone missing from this courier. I’ve since contacted DPE who have said it should never have been left there and will take six working days for an investigation once the vendor contacts them. I just feel all this could be prevented if delivery drivers actually delivered properly like they’re paid to do!

Stevenwable

Awful, as per most of the reviews, unfortunately you may be stuck with them if a company you've used already uses them as a courier, but if you are thinking of using them avoid like the plague. I've now cancelled a subscription with a company just because they use DPD. Sat all night Thursday waiting on their delivery, they text to say they tried and I wasn't in, which is a lie, they weren't near my home. Said they left a card, again untrue. They did the exact same thing on Friday, again lying. I'm standing 6 feet away from my front door when they text to say they tried again and we weren't in. You look on the app and you can see where they supposedly "carded" nowhere near my home, I assume it's the drivers address who just didn't bother trying to deliver. Customer services impossible to speak to. Frozen food that will now be useless when/if it turns up and will just have to be binned. They won't care about an individual like me complaining, id suggest cancelling subscriptions with the big businesses who use them, when they ask why, tell them it's because of the courier they have chosen to use.

Isobel T.

Took the day of work was in all day only to be told they tried to deliver and no one was home at 2:10pm I checked the ring doorbell at that time and no one called. Tried ringing for over 2 hours no one answered