DOLPHIN GROUP - Waltham Cross

ahmet A.

Great customer service, and friendly staff

Dmytro S.

Awful service. Dolphin was one of four companies involved in shipping my car from Cyprus to London, which arrived damaged. Don't know why 4 companies are needed to ship a car, but anyway. All four (1st Move International, Dolphin Movers, Autoshippers and Cyprus Logistics) showed no care as to the damage and none took the responsibility.

Reported the damage when picking up, but obviously have been told that it already arrived like that - the usual story.

Anna M.

I want to say big thank you to Dolphin movers! I had to move some items from UK to Cyprus and I was so happy with the service I used them when I had to move done items back from Cyprus to UK. I have packed all my items myself. They came impeccable! You must understand that items go from van to storage to container on the ship. Some minimal damage is expected. I had none. I have moved my whole china dining set!

Asya E.

I have moved to northern Cyprus and used dolphin in the removal process. I paid for the best service they had to offer and ended up paying over £13k for the job. They assured me they had moved A listers and top end clients and my goods would be wrapped on site by professional staff who were extremely skilled and experienced. My goods were damaged, they did not use a single bubble wrap and wrapped my new 85inc TV with brown paper. They managed to crack my dryer in half! No office is taking responsibility, not London or northern Cyprus. These guys are not professional, I have tried to contact the MD and apparently his too busy to deal with such issues. Honestly I never write reviews because there are a lot of keyboard heroes who moan about everything but in this case I cannot believe the money I was charged and the service we received. They charged me for 2 containers and could have done the job in one. On top of that they placed other people’s cars into my container and charged me and them for the job! This is robbery. Absolutely have no words. There are other companies you could use, do not use Dolphin, I have them so many chances and my time to rectify the issues and they don’t even have the decency to answer calls or return calls, emails, etc.

Karen S.

A very professional, helpful and efficient company from start to finish. I had my belongings shipped from north cyprus to the UK with no issues what so ever. I was assisted throughout the whole process of getting all paperwork in order (on both sides) it was relieving knowing there was someone there to assist me at all times. All my belongings arrived intact. I am very happy with Dolphin movers and would recommend them without hesitation.

N N.

I am writing this review on behalf of my friend who moved from abroad to the UK. The original company they used was not Dolphin Movers but another company, it would seem that when it arrived in the UK it was passed to Dophin Movers to deliver.

They first turned up at the wrong property, luckily someone was home to tell them the correct address. They were updated with the correct address - after looking through the paperwork left by the delivery men, they had both addresses on the paperwork (it was only updated on one delivery slip/ check list and not the other - so miscommunication there...)

Secondly, they requested help to assemble a piece of furniture. You would think naturally that this would be at the point of delivery. However, Dolphin Movers decided to build it in the warehouse to "save time". It was unpacked in the warehouse (all protective packaging removed) and forced together (the instructions were not in English). The original plan was to tell them how to do it upon arrival. So at this point it was damaged from guesswork of how to put it together, next it was put back into the truck for delivery WITHOUT any packaging and of course further damage was incurred during the transit. It did not fit through the door (who would have thought!) so they had to take it apart in order to get it into the property (so much time saved!).

By this point you can understand how frustrated my friend was and raised this with the delivery guys and they just didn't want to know and leave as soon as possible, said they weren't involved in building it but just to deliver (that isn't the problem whether they were or not). Their attitude was to question us and asked for photographic evidence that it wasn't already scratched up and damaged in the first place.

This has been reported to the original company used and hopefully something can be done, but reading others reviews of this company it seems like reporting/ complaining directly to them won't get you anywhere so I'd recommend to STAY AWAY from them!

Jack H.

All the reviews here make me think that either :

A. They are lifted from a company brochure somewhere
B. It is a completely different Dolphin Removals in Ponders End
C. I have just read the reviews........ They DO sound too good to be real !

Where does one begin ?

Think very very carefully regarding your shipping needs. The company that you pick is shipping (in our case) an entire house that represents your life.
The singular most disastrous mistake we made with our relocation from the UK to the US was to use Dolphin Removals. Sincerely wish I could turn back the clock. I never haggled the cost or questioned their professionalism at any stage. And by the length of this comment, I am not a troll obviously. Just a very disgruntled customer.
I understand that everyone makes mistakes (myself included) but what is still occurring with the contents of my home boggles the mind. Dolphin Removals do not actually know where the contents of my home are right now, they 'think' that they are in transit. Think ?
I received a competitive quote, during the initial email exchanges with the specialist they said that this is a very busy period and need to get a date in (sound familiar?) booked for the pick up of our contents. The time estimated from pick up in South East England to the East Coast of the US delivery was 3-4 weeks due to the busy moving period of the Summer. My contents didn't warrant a single 40ft container due to the amount of furniture would only fill between a third and half of it so the specialist advised to save the extra £1000 as it is so busy I wouldn't wait too long for the shared container to be filled.
It has taken almost 8 weeks for my material to be loaded (they think) onto the ship.
I have heard every excuse that you can imagine regarding delays,organization, unexpected lull in the removal market at its busiest time etc etc etc.
So far my family has had 4 weeks in the UK with no furniture and 4 weeks in the US with no furniture. Airbeds and camping chairs are no fun.
Yesterday I was told that the date I expected the arrival of the contents of my home (after 3 weeks of waiting) was in fact the date that the contents had been loaded and left the UK. No reason, no excuse and certainly nothing to allay my fears. When I expressed calmly my frustration, I received a generic Cut and Paste email explaining how they are not liable for delays etc etc etc.
Shocking customer service, shocking. When I asked for possible compensation, well I haven't received a reply.
My home should be arriving in the US in 3 more weeks which brings it up to 13 weeks once it has cleared customs, if there is no delay.

A £2000 cost A 3-4 week estimate from a specialist became 13-14 week reality.

Think very very carefully about who you trust with the contents of your home.

Janet M.

Dolphin had been recommended to us by a couple who had moved out to Dalyan Turkey, so we where happy to go ahead. Well what a super team that arrived. They were efficient and very careful packing our worldly goods. They worked hard and we enjoyed their company. So thanks guys you all have been very professional and a pleasure to work with. Lets hope it is a easy the other end in Turkey. We will recommend you to any others that moving.