DHL Express Glasgow - Glasgow

Introduction to DHL Express Glasgow

For individuals and businesses operating within and around Glasgow, Scotland, DHL Express Glasgow represents a reliable and efficient solution for courier services, comprehensive logistics, and seamless shipping and mailing operations. Located at 41 Colliery Rd, Glasgow G32 8SL, United Kingdom, this strategically positioned facility offers a wide array of services designed to meet diverse needs, from small package delivery to large-scale international shipments. This document provides a detailed examination of DHL Express Glasgow, outlining its location, contact information, specialties, accessibility features, and customer feedback.

Location and Contact Information

The DHL Express Glasgow depot is situated at 41 Colliery Rd, Glasgow G32 8SL. This address ensures convenient access for clients and facilitates efficient distribution within the Greater Glasgow area and beyond. For immediate assistance or to schedule a shipment, clients can contact the facility directly via telephone: 8442480844. Furthermore, the company’s dedicated website, locations.uk.express.dhl.com, offers a wealth of information, including tracking capabilities, service details, and frequently asked questions. This online portal is a valuable resource for anyone seeking to understand and utilize DHL Express Glasgow’s services effectively.

Specialties and Services Offered

DHL Express Glasgow specializes in a broad spectrum of shipping and logistics solutions. Key areas of expertise include:

• Courier Service: The company provides rapid and secure delivery of packages, documents, and valuables, utilizing a network of dedicated couriers and sophisticated tracking systems.
• Logistics Service: DHL Express Glasgow offers end-to-end logistics management, encompassing warehousing, transportation, customs clearance, and distribution.
• Shipping and Mailing Service: This includes domestic and international shipping options, as well as specialized mailing services for letters, postcards, and promotional materials.
• Shipping Service: They handle a diverse range of shipments, from small parcels to oversized freight, catering to both individual consumers and corporate clients.
• International Shipping: DHL excels in facilitating seamless international shipping, navigating complex customs regulations and ensuring timely delivery to destinations worldwide.

Points of Interest and Accessibility

DHL Express Glasgow is committed to providing a comfortable and accessible environment for all clients. The facility boasts several key features, including:

• Onsite Services: Clients can access various services directly at the depot, such as package drop-off, pick-up, and address verification.
• Wheelchair Accessible Entrance: The entrance to the facility is fully accessible, adhering to accessibility standards and ensuring ease of entry for individuals with mobility limitations.
• Wheelchair Accessible Parking Lot: Designated parking spaces are available for wheelchair users, providing convenient access to the facility.

Customer Reviews and Reputation

DHL Express Glasgow maintains an active presence on Google My Business, where it has garnered 162 reviews. The average customer rating stands at 3.7 out of 5, reflecting a generally positive customer experience. While there are occasional negative reviews citing issues such as delivery delays or communication challenges, the majority of feedback highlights the company’s reliability, professionalism, and efficient service. It’s recommended that potential clients review these reviews to gain a comprehensive understanding of the services offered and the experiences of other customers. locations.uk.express.dhl.com provides access to the full review collection.

Recommendations for Utilizing DHL Express Glasgow

When seeking shipping or logistics solutions in the Glasgow area, DHL Express Glasgow offers a compelling combination of speed, reliability, and comprehensive service. Here are some key recommendations:

• Plan Ahead: For international shipments, allow ample time for customs clearance and potential delays.
• Accurate Information: Provide complete and accurate shipping details, including recipient address, contact information, and package contents.
• Tracking: Utilize the online tracking system to monitor the progress of your shipment.
• Contact Support: Reach out to DHL Express Glasgow’s customer support team if you have any questions or require assistance.

In conclusion, DHL Express Glasgow represents a dependable partner for individuals and businesses needing efficient and professional shipping and logistics services within Scotland. Its strategic location, accessible facilities, and commitment to customer satisfaction make it a worthwhile choice for a variety of shipping needs.

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👍 Reviews of DHL Express Glasgow

Yana O.

1/5

I will never use DHL again, what a nightmare. I went here in December to pick up my parcel and before i got it I paid tax, but it has been never allocated to my invoice so now, after 2 months I am still wasting my time trying to contact someone who can finally see that it has been paid. Sending screenshots from my card, from DHL link, saying that it has been paid. Getting letters from some control account with 'if you don't pay in 7 days, further actions will be taken' WHAT A JOKE!!!!!

Paul R.

1/5

Horrendous service, nonsensical policy of hand checking every item is stupid. Customer service representatives attitude shocking. Don’t ever come here

Rod C.

5/5

Staff incredibly helpful, even when you turn up with multiple boxes, awkward sizes, and most annoyingly, packaging peanuts.
Extra mention to front desk staff on Friday afternoon who were fantastic and friendly.

Sharon H.

5/5

Always a fast efficient friendly experience always great service

Cathy D.

1/5

I phoned DHL to cancel delivery and was told to reject the parcel when it arrived and that an email had been sent to the depot saying return to sender on Monday 21/10/24 I've just came home and it has been redelivered to my neighbour today Thursday 24/10/24 the courier has told me he will come and collect tomorrow but I want to know why it was redelivered when I had already refused it and phoned about it and was assured an email had been sent regarding this?

The package has now been uplifted on 25/10/24 and the courier phoned the Glasgow depot and spoke to someone called Molly who assured him she'd call me shortly with all the information I need as I wanted to know how I could track the package to see when it was returned to the sender. It's now 28/10/24 and I'm still waiting for the call. I will not be phoning the depot as it cost me £5 the first time I phoned and being a pensioner l could really do without the expense and the stress and anxiety. I am now trying to arrange transport to travel to the depot which is 40 miles away because I feel I'm banging my head off a brick wall. This could've all been avoided if it had've been returned to sender when I rejected delivery as instructed on the phone call when I first phoned the depot. Communication absolutely atrocious!

Gordon C.

1/5

Told by DHL Express Sales on the phone that if I rushed up to DHL Glasgow from Prestwick with my important documents that I needed to get to Cyprus and got there before 7.30pm, my documents would go tonight! I dropped everything and rushed up to get to DHL Glasgow and arrived at 6.50pm to be told that 1. The DHL lorries left at 6pm and can’t help or do anything tonight! 2. They can’t take my document envelope for tomorrow because the system won’t allow that to happen. The staff here suggested that I can come back tomorrow (a 2 hour round trip) or call them back tomorrow to get someone to pick it up, with no idea of when! DHL said not their fault as it was customer service who gave the wrong information - not good enough DHL! Poor show, poor processes that don’t allow a parcel to be processed after 6pm when you are open to 7.30pm, ‘it was them’ attitude and not taking any responsibility or providing any solution was just fuel on the fire for me!

william T.

5/5

Fantastic and very helpfull service from Stephen Linden. A credit to your company.

Sarah G.

5/5

Really helpful person working on the service desk, really went above and beyond.
Also FYI, drop off time for parcels is 18:00, not 19:30