DHL eCommerce Depot Wellingborough - Wellingborough

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For individuals and businesses requiring efficient and reliable shipping solutions, DHL eCommerce Depot Wellingborough presents a significant logistical hub. Located at Unit 21, DHL eCommerce Depot Wellingborough, 27 Stewarts Rd, Wellingborough NN8 4RJ, United Kingdom, this facility plays a crucial role in DHL’s extensive European network. Contacting the depot is facilitated through their dedicated telephone line: Phone: 2476937770. Furthermore, prospective clients can access detailed information and operational updates via the official website: Website: send.dhlparcel.co.uk.

About DHL eCommerce Depot Wellingborough

The DHL eCommerce Depot Wellingborough is a vital component of DHL’s broader logistics capabilities. It functions primarily as a distribution center, meticulously managing the sorting, processing, and onward transportation of parcels and packages. Its strategic location within Wellingborough, Northamptonshire, provides excellent connectivity to major road networks, contributing to rapid and dependable delivery times. The depot specializes in handling a wide range of shipments, encompassing e-commerce deliveries, retail returns, and international mail services. Essentially, it’s a cornerstone of DHL’s commitment to providing seamless courier services across the UK and beyond.

Key Features and Specialties

DHL eCommerce Depot Wellingborough boasts several key features and specializations that distinguish it within the industry:

• Courier Service: The depot’s core function is to facilitate the swift and secure delivery of parcels.
• Logistics Service: It offers comprehensive logistics solutions, encompassing warehousing, order fulfillment, and transportation management.
• Shipping Service: The depot is a central point for both domestic and international shipping operations.
• Warehouse: The facility operates as a significant warehouse, holding a substantial volume of parcels awaiting shipment.
• Advanced Technology: DHL consistently invests in advanced automation and technology to optimize its operations, ensuring accuracy and efficiency.

Location and Accessibility

The depot’s address, Unit 21, DHL eCommerce Depot Wellingborough, 27 Stewarts Rd, Wellingborough NN8 4RJ, United Kingdom, places it in a strategically advantageous location. Wellingborough itself is a market town with excellent transport links, contributing to the depot’s operational effectiveness. Notably, the depot prioritizes accessibility for all visitors and customers. Wheelchair-accessible car parks and a wheelchair-accessible entrance are available, demonstrating a commitment to inclusivity. This ensures that individuals with mobility challenges can readily access the facility.

Customer Feedback and Reputation

Currently, the DHL eCommerce Depot Wellingborough has garnered 184 reviews on Google My Business, offering a valuable insight into customer experiences. However, the average opinion currently stands at 2.2 out of 5. While the overall rating reflects areas for potential improvement, it’s important to acknowledge the diverse range of perspectives. Some customers have praised the depot’s efficiency and professionalism, while others have expressed dissatisfaction with delivery times or communication. It is advisable to review individual reviews to gain a nuanced understanding of recent experiences. DHL consistently monitors customer feedback and strives to address any concerns raised, demonstrating a commitment to continuous improvement. The depot’s responsiveness to customer queries and complaints is a critical factor in shaping its reputation.

Recommended Information for Users

When engaging with DHL eCommerce Depot Wellingborough, several pieces of information are particularly useful:

• Tracking Information: Customers should utilize the tracking number provided upon shipment to monitor the progress of their parcel.
• Delivery Estimates: DHL provides estimated delivery dates, which are subject to change based on various factors.
• Contact Details: The telephone number Phone: 2476937770 offers a direct line for inquiries and assistance.
• Website Resources: The Website: send.dhlparcel.co.uk provides access to detailed information, including service specifications and operational hours.
• Operational Hours: It’s advisable to verify the depot’s operational hours prior to visiting, as these may vary.

In conclusion, DHL eCommerce Depot Wellingborough represents a vital hub within DHL’s expansive transport network. Its strategic location, specialized services, and commitment to accessibility make it a valuable resource for both individuals and businesses requiring efficient and reliable parcel delivery services. While customer feedback indicates areas for enhancement, DHL’s dedication to continuous improvement and operational efficiency positions the depot as a key player in the UK’s logistics landscape.

Keywords: Shipping, Logistics, Courier, Warehouse, Parcels

Word Count: 972

Quality Score: 8

Has HTML Tags: true

Language Used: en

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👍 Reviews of DHL eCommerce Depot Wellingborough

Kie J.

1/5

Probably the worst delivery service in England. Courier couldn’t be bothered to ring the Ring doorbell. Which in turn caused me to miss my delivery even though I was at home waiting for it… And couldn’t be bothered to leave parcel with a neighbour.
Funny thing is, I had a Dpd delivery 30minutes after DHL attempted and they actually rang the doorbell!!!

Ben G.

1/5

If I could give 0 stars I would, driver has lied about attempted delivery and a phone call today. I’ve managed to get through to a customer representative on the e-commerce side - which is more difficult than chewing rocks. They informed me that the driver couldn’t access the road, despite the road being completely clear. They then told me that it was issues with the van. So which is it? Pathetic, lying, attempt at ‘customer service’. I don’t know how they are still in business and why businesses choose to use their horrendous service - if you can find a different delivery option that would be my best advice!

Glenn S.

1/5

Where do I start? Pretty much the same as everyone else's review!
Paid extra for my parcel to be delivered over 24hrs. The parcel was delivered to a completely different address to mine, I had to post a message on my local village Facebook page to find out who's door was in the photo that the delivery driver sent to me. I then find out the owner of the property, told the driver it's not the right delivery address, so the driver then took the parcel back to the deport, where it sits now! I get a message to say it's going to be re-delivered on the Monday and then changed to the Tuesday and then it's again today (Which is Nov 26th) to Saturday the 23rd!!!!! I really can't believe how bad the service is. My parcel is worth about £3k, so my mental health is suffering really badly because of all this stress and I can't run my business with this item.

Emma P.

3/5

Can I bring a return parcel to the dhl wellingborough, stewarts road?

Matt O.

1/5

A delivery was stolen by the delivery driver - they lied about a delivery attempt being refused, then changed their story to the shipment being damaged, but the depot can't provide any photographic evidence of this. It is impossible to speak to a customer service agent, the phone line is fully automated. DHL eCommerce UK is awful and not fit to use the DHL name

Adrian F.

1/5

Only company incapable of finding my address on the planet. Inconvenienced and let down 5 separate times. Very poor and broken app that contradicts telephone support app. Incorrect out for delivery emails received when the item hadn't even been collected from the sender. No human interaction possible and technical fault on their collection point service. Very disappointing service or lack of. Will never use any company associated with DHL again

4PetesSake

1/5

Absolutely disgusting service, I would have given Zero stars if it was possible. Both women who I dealt with were complete jobsworths. My Daughter who lives 3 hours drive away had placed an online order, (my Birthday Present for tomorrow) and requested that it be delivered to our address. They tried to deliver it yesterday but we were not in so they left a card and I opted to collect it this morning and took the card they posted through our letterbox, my driving licence and a recent bank statement . However the company had not put my name on the package but rather my daughter's. The 2 jobsworths said that I would need to bring my daughters ID in order for them to release the parcel. I explained that she lived 3 hours drive away and that we didn't keep her ID documents at our house. They then asked for my daughter's Mobile number which I gave by memory and I also showed her my name and the phone number in the contacts on my phone. But they still refused to release the parcel. After 20 minutes of negotiation I had to leave without it as I had an urgent appointment elsewhere. I then rang their Customer Service Number in Coventry, the man there sighed deeply when I explained what had happened and was very sympathetic. He arranged for the Parcel to be released to my wife who was able to collect it just before they closed at Midday. If I ever get another missed parcel delivery from DHL I will never again go to their depot and will just ask for it to be redelivered another day, even if it means that it arrives later than I actually want it.

callum C.

1/5

So I got an email saying my parcel would be delivered between 3:45 & 4:45 and I was slot number 56. Got to half 6 and I saw the driver outside delivering slot 54 and then he drove off to deliver slot 55, ten minutes later I got the notification I was next on the list but waited until 8pm and nothing, rang the tracking to hear that he couldn't deliver my parcel... and then on the app says this "We're sorry but we haven’t been able to deliver as our driver was unable to gain access to the delivery address" yet he was literally over the road!!! And now it is sitting in the depot waiting. Absolutely disgusting service and lazy af drivers just wanting to ditch jobs for a quick finish. Not happy.