DHL eCommerce Depot - Eastleigh

Address: Unit B3, DHL eCommerce Depot, OMEGA ENTERPRISE PARK, Electron Way, Chandler's Ford, Eastleigh SO53 4SE, United Kingdom.
Phone: 2476937770.
Website: track.dhlparcel.co.uk.
Specialties: Warehouse, Courier service, Logistics service, Shipping service.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 68 reviews on Google My Business.
Average opinion: 2.8/5.

Location of DHL eCommerce Depot

2476937770

DHL eCommerce Depot, located at Address: Unit B3, DHL eCommerce Depot, OMEGA ENTERPRISE PARK, Electron Way, Chandler's Ford, Eastleigh SO53 4SE, United Kingdom. is a renowned company that specializes in providing warehouse, courier, logistics, and shipping services. With a customer-centric approach, the depot has made a significant impact in the industry by offering reliable and efficient solutions to both individuals and businesses.

One of the key features of DHL eCommerce Depot is its convenient location. Situated in Chandler's Ford, Eastleigh, the depot is easily accessible and serves as a hub for various shipping and logistics services. The depot's proximity to major roads and transportation networks ensures that packages and shipments are delivered on time and in excellent condition.

The depot's website, track.dhlparcel.co.uk, provides valuable information about the company's services, including tracking options, shipping rates, and package pick-up and drop-off locations. The website is user-friendly and allows customers to easily access the information they need.

DHL eCommerce Depot also prides itself on its accessibility. The depot has a wheelchair accessible entrance and parking lot, making it easy for customers with mobility limitations to access the facility. This commitment to accessibility highlights the company's dedication to providing excellent customer service to all.

In terms of customer reviews, DHL eCommerce Depot has received 68 reviews on Google My Business. The average opinion rating is 2.8/5, indicating that there is room for improvement in certain areas. However, it is important to note that every business has areas where they can improve, and the company's commitment to customer satisfaction is evident in their efforts to address any concerns or issues that arise.

Reviews of DHL eCommerce Depot

Samuel Parish

1/5

The absolute worst delivery company I've ever had the displeasure of working with. My body shivers when I order something and see that the seller has sent the item with DHL e-commerce. Well over half of the items I've waited for haven't turned up and been sent back to sender. Even when I've had to interrupt my work day to be home at the timeslot they give they don't even arrive. An absolute shambles of a company who waste people time over and over again.

Contacted the customer service many times and don't even get a reply. A disgusting way to run a business.

Alan Overton

1/5

Absolutely shocking service, my parcel was rescheduled for delivery on the 10th October, unable to speak to anyone in customer service, have been on the phone holding on for over an hour, our customer service manager hasnt answered our emails and my customer hasnt received his order. was going to try ringing portsmouth depot, but guess what no telephone number direct to them, just going round in circles with an unanswered customer service number. appalling service all round.

lee kenchenten

1/5

Did it attempt delivery, did not ring bell as was home.stated could not enter building but left a card, where the card was left I don't know as I can't find it and they said they could not enter building. Tried calling but no actual human being, emailed and they may get back within 3days. A complete joke.
I'm amazed I get a generic reply on here , but no actual reply to my email to the company. All the replies are the same for every review. Still a joke

Buongusto Primo

1/5

Totally useless!
DHL driver couldn't deliver the parcels. The location according to their driver was supposed to be in a completely different area and post code. While the address specified by the sender was correct and accurate.
Eventually I had to go and collect the parcel at the depot by myself. One of the box containing delicate device was open.... god knows how they treat boxes.
Furthermore the service at the desk was poor as per the rest.
Avoid excuses

OLI SMITHIES

1/5

Took a day off to receive parcel. No delivery was attempted yet received a notification that delivery driver could not access the address. No attempt was made , doorbell not used or no calling card left .

Alex Z

1/5

It's the worst service ever! They attempted to deliver the parcel already twice to the back garden gate at the wrong street! On the photos, you can see clearly that there is no house, no doorbell, so how someone would know they are there! They keep leaving cards there, that no one was at home! No one lives in the garden! I have already sent a few emails after the first and second attempt asking to go to the front door like normal people do! No reply at all.

Wayne McNeill

5/5

Collected my parcel from the depot, helpful and very friendly staff.
Much recommended!

Luke Fry

1/5

How is this company still going, I’d rather us airChina to send my mail. I can trust them more also