Dennis's Removals & Storage - Swindon

Brian A. T.

Wow, we have moved many times and never had an experience as good as this. The team is friendly and 100% professional and NOTHING is too much effort.
Always on time and go beyond the norm.
AND the speed at which you pack is astounding.
The TETRIS man of packing - you are AWESOME.
Your guys and AMAZING and thanks for everything. Highly recommended.
Jan & Brian Abbott

Jordan W.

Hired Dennis's to help with a large home move. Adam, Steve and Travis were all extremely helpful. They made the move extremely stress free and easy. Overall the three of them were amazing

Ady S.

Was supposed to come to my house for a survey and quote.

Never showed up, no commutation, no calls, text, or apology. Just a complete waste of my morning waiting for them.

Don't waste your time dealing with them

Marcy C.

Absolutely fantastic, can not thank them enough. Moved from my 2 bed house and had a lot of stuff they were very professional and got stuck in with loading and unloading the vans. I highly recommend Dennis's removals to any one who wants a very professional, reliable and communitive service. Stress free 😁 brilliant job well-done guys.

Antony H.

We used Dennis's to pack and move our house. I can't recommend them highly enough. Friendly and helpful staff and the job was done perfectly. Everything treated with respect, we had no damage to any items. Great experience from start to finish. Fully deserve the five star review.

Mike P.

Dennis & his team were really excellent. They arrived on time & very thorough. Had extra to do with a large wardrobe that needed stripping down & re building. Well worth the money.

Thomas P.

AVOID THIS FIRM

First impressions were really good. Matt seemed like a great, honest and reliable guy.

Unfortunately the move did not go smoothly.

Firstly, not enough was done the day before. We were told they would need to load most things the day before. This justified the higher cost and appealed to us as it would give us plenty of time to clean and make the moving day easier. However, they only sent one van and two men which didn’t even scratch the surface. Not a single room was cleared.

On the day of completion, the vehicles sent were too small to fit all our belongings into and there was insufficient man power provided.

At 1pm when we should have been handing over keys, the house was not empty, the shed was still full and items were still sat on the driveway. Our buyer was calling every 10 minutes chasing for access. We had no option but to load four cars belonging to us and our family ourselves with as much as possible. Various items from the home and the entire contents of our shed ended up having to be left. Luckily our buyer was understanding and Dennis’s were able to return later however this time they packed things that were not ours which I had to return myself the following day. We were also left to unload cars ourselves and they failed to notify us until gone 1pm (when we should have been vacating) that they couldn’t disconnect the washing machine, leaving me to do this.

After sales customer service was diabolical. When things go wrong this firm are horrific to deal with.

Having chased both before and after completion for the invoice, nothing arrived. Having been disappointed with the move, we decided to stop chasing. In our minds, if they wanted payment it was up to them to send the invoice.

After more than two months we had a call from Lesley telling us payment was overdue. I explained again that no invoice had been received. They agreed to send it again. Still nothing arrived.

We then went on holiday and returned to find a 7 day letter from a debt collection agency. This really annoyed us. At that point we decided we would complain and dispute the invoice based on the fact they had failed to move all of our belongings and failed to deliver the service on time.

Then followed a day of constant emails from Lesley who refused to investigate our complaint, refused to accept that they may not have delivered the service properly and accused us of lying by claiming we had not received their invoice and implying that we were fabricating a claim to avoid paying.

Lesley (one of the directors) was argumentative, could not care less about customer satisfaction, implied that we were dishonest and disingenuous and, instead of attempting to resolve our complaint, bullied us into submission by copying us in on an email to a collection agency instructing them to proceed with a claim against us.

I am a solicitor with my own successful firm. My wife is a chartered management accountant. Ability to pay was not an issue. I pride myself on the ability to act fairly and with honesty and integrity. We were hugely offended by the repeated implications that that we were liars.

I have experienced some fairly terrible customer service in my life but I have never suffered after service like this.

In the end we paid. We were only seeking a small reduction to compensate us for the inconvenience and stress caused by their breach of contract. Not worth me wasting a day in court for a few hundred quid (although I would have enjoyed it in this case)

Judge a firm based on how they handle things when they go wrong. This firm is the absolute worst I have ever encountered.

AVOID AT ALL COSTS

Catherine G.

We had the packing service as well as the removal and delivery and OMG it was worth every penny

We've not found anything in the boxes we've opened so far and though 'WHY'S THAT IN THERE?'.

Everything is packed well, the chaps were all lovely, fun, hardworking, respectful and what I loved best was not once did any of them suck in and declare 'we've got a problem'. Literally nothing was an issue.

I got ratty, sweary and sweaty just trying to flatten a box! They get on, have respect and work as a team. They're well recruited.

Massively recommend Dennis.' Take the packing service if you can.