DB Freelance Ltd - Cannock

Brendan G.

The delivery driver did not follow the delivery instructions I provided the company with, which meant he left the items on freshly cemented slabs. When I explained the situation to him he was rude and unapologetic about it - leaving me to move the delivery items by myself.
In contacting their offices, they've tried to put the error down to a "miscommunication" by me, not them. They have also called my insistence on getting them to acknowledge their failure as "an unnecessary argument" and have started to ignore my emails.

This company runs a poor service with rude, unprofessional staff. Avoid if you can!

EDIT: The reply from DB Freelance Ltd is emblematic of the issues found in dealing with this business. Zero acknowledgement or accountability for any error from them and seeking to wipe their hands of the situation by saying that I (the paying customer) am the issue.
They call my actions unacceptable, which I find more than a bit rich since I have never received worse customer service from any other business! Simply astonishing!

Mark F.

Excellent service. Delivery was put where I wanted. No fuss. Thankyou very much Mark

Laura D.

Such a great service, so friendly and helpful, both with their customer service and with the delivery, the driver was brilliantly helpful. So refreshing to be able to speak to helpful polite people, which is so lacking in most other companies. Great communication, and delivery on time. Highly recommend.

Bekki B.

DB Freelance were fantastic. They delivered a shed on 26th and despite the poor way it had been packaged by the company Rowlinsons, Mohammed managed to unload it bit by bit as it had arrived in 1000's of bits. He was fantastic, friendly and we were more than happy with his service. In the process though due to lack of space and him not been aware that I used a ramp to get wheelchair out the property it was put at the bottom of steps leading up to my back door. This wouldn't have been an issue had it been complete as we had someone who could build it that day. Again not his fault but the companies who then insisted on the slowest possible route of communication to try to get DBFreelance to re-collect it again or even slower method of ordering the parts to build it. Rowlinsons said they could only send emails and weren't willing to call DB Freelance or get the parts out quicker so my husband made that call to ask DBFreelance if they could collect, explaining that I was ill had already needed medical treatment in last few days and couldn't get out the property as I was unable to put my wheelchair ramp down because of where it had been left. DBFreelance pulled out all stops and attended that afternoon to collect despite us being told by Rowlinson this wouldn't be a possibility even if we did phone. I'd definitely recommend these as a courier. It's just a shame they have to deliver for companies such as Rowlinson who clearly don't care if a wheelchair bound person can exit their property, get to hospital etc.

Thanks to Mohammed who delivered and the other gentleman who collected both were fantastic. But also great thanks to the gentleman who organised the collection for us. We had lost all hope and had thought it may have to be forcefully moved by fire brigade if I had another seizure.

Thanks guys A++++++++ for all of you.

daisycakes G.

Very impressed with the service from this company. Communication was excellent prior to the delivery. Very friendly man who very kindly put the goods down the side of the house and gave me some really good advice to boot. Wouldn't hesitate to use the company again. Top quality service with a lovely personal touch, which is rare these days.

C T.

Great delivery service, driver arrived at delivery time and helped me get the new garden arch into the garage to store in the meantime.

D D.

Amazing service and fantastic communication through all forms. WhatsApp service was so quick and emails were always responded to promptly. A very good personal approach to business and took away so much stress.

TRISHA W.

Excellent communication on delivery time. Very helpful and pleasant delivery driver who put the item in my garage.