Core Fulfilment - Crewe

Penny Lane

5 STAR Exceptional Fulfilment Services by Paul Burns and team at Core Fulfilment

Review by Penny Lane, founder and CEO of The Perfect Cosmetics Company www.theperfectcosmetics.co
Navigating the competitive cosmetics industry requires partners who are not just capable, but exceptional. Paul Burns at Core Fulfilment stands out in this regard. Over our three-year collaboration, The Perfect Cosmetics Company has reaped the benefits of their unparalleled service. Core Fulfilment excels in speed, understanding, and offering fair pricing, ensuring seamless operations across our varied sales channels, including TV, retail partners, live TV shopping, Amazon, and other digital platforms. Their Amazon-approved service and dedication to customer satisfaction are remarkable, consistently going the extra mile to ensure our customers’ happiness. In a world where efficiency is key, Paul and his team have been indispensable allies, earning my highest recommendation for anyone in need of top-tier e-commerce fulfilment services.

Justyna Rodrigues

We've been clients of Core Fulfilment for several years now and our satisfaction with their services has consistently remained high. The outstanding support, especially from the Customer Service and IT teams, deserves special recognition – they have consistently been reliable and super responsive.
While no company is immune to occasional challenges, Core has impressively addressed any issues we've experienced. Their commitment to customer feedback is evident, as they've not only listened, but also implemented significant improvements to their services.
We appreciate the dedication and continuous efforts to provide us with the best experience possible. Thank you to the entire Core team for their exceptional service!

Josh Turner

Great team, reliable partner for over 7 years now.

Kimberley Mallen

ABSOLUTELY USELESS
We joined Core in Summer 2021 as our business was rapidly expanding and we couldn't keep up with the orders anymore. Unfortunately due to a number of factors which I will mention below, we decided to leave in February 2023.

I will mention the few positives first: The onboarding process was very smooth, and the IT team were always quick to reply. The inbound team have also always been very responsive.

Their main disadvantage as a fulfilment provider is that from what we have gathered, their business model relies almost solely on employing temporary workers, which is why their service can never be consistent.

The first 6 months of working with Core were great, the fulfilment of the retail orders was almost perfect, however they did not seem to have a very good understanding of large B2B orders and have always struggled with these.

The first problems started around September 2022, there was a point we had over 200 orders waiting to be shipped and it was taking at least a week to ship anything. We requested a meeting with the owner to find out why things had gone so wrong. The meeting took place in October 2022, the owner blamed “record-low unemployment” and said they were struggling to retain the agency workers. They did promise things would get better, and they did, for about 2 weeks after the meeting, then things started to slow down and the orders were building up again.
In early November 2022, we questioned again why fulfilment was taking so long, and their reason was one of their other clients had started Black Friday early and they were now running very behind, so clearly, they were not prepared for a commerce event that happens at the same point every year. We struggled our way through the whole of Black Friday and peak Christmas trading, constantly having to apologise to our customers for the late fulfilment times, and constantly having to battle with Core Fulfilment to get our orders out.
For the first two weeks of December 2022, we had to pack and ship almost 100 orders from our office, whilst still paying Core Fulfilment to do the exact same thing, all because they simply could not get the orders out the door. It was at this point we decided we did not want to work with this company anymore.

The whole point of hiring a 3PL company is to reduce the fulfilment workload so you can focus on other parts of the business. With Core Fulfilment, we were still doing the same work (if not more due to their mistakes) and paying them a premium at the same time.

I haven’t even mentioned the fact they also regularly lost our stock, sent out numerous orders with products missing, amended and even cancelled our orders without informing us, and even sent out other company’s products to our customers.
The customer service I’m sorry to say was abysmal, we had to repeatedly email them for a simple task to be actioned, and their stock management was almost non-existent.

They also do not ship all orders out on the same day, even orders with a next day shipping service, which is quite frankly appalling as this was one of the main reasons we chose them. So their “late cut off times” is simply a lie as it means nothing.

Overall, I do not recommend using Core Fulfilment, which is a real shame because having met them in person, they seemed like very friendly people, gave all the right answers and made us feel a lot more comfortable with having them as our fulfilment provider. However after everything I have mentioned, plus incompetent staff, lazy management and poor processes, this all makes for a terrible, terrible service. For your own sanity, AVOID AT ALL COSTS.

wayne rowley

"Simply amazing experience with Core Fulfilment! I cant believe how quickly and seamlessly they process and deliver my products to customers. The service from the initial consultation through rollout was fantastic - they helped customise solutions for my business's needs. The technology and warehousing capabilities enabled rapid fulfillment no matter the order volumes. I was so impressed with their detailed inventory tracking and real-time analytics tools as well. Prices are fair and deliveries fast across the country with hardly any hiccups or issues to resolve. Overall an outstanding, 5-star partner for streamlining fulfillment. I highly recommend!"

David Gittins

Dundeis Uk Ltd
We are a start up business focussing on Healthfood wholesaling with investment and support from experienced investors with substantial food industry success in the UK and Internationally.
The business has a truly omni channel approach,servicing customers on a national level in the independent healthfood and multiple grocery channel as well as a particular focus on E commerce and export trade.Our range is made up of 200 industry leading brands.
We selected Core Fulfilment as our 3PL provider on the following basis:
Activity based cost model
Space flexibility
Partnership approach by Core Fulfilment management team
Flexible IT solutions
Value added volume solutions in distribution
This agile approach has allowed Dundeis to create a presence in the market and to facilitate growth.

Renaldo Bothma

Stay far away from this company. They are cheats. Their fulfillment is great when you use them. But they have hidden costs and small print that was not discussed when setting up an account with them. After a certain amount of time they applied a MOQ on our account and you need to pay for that even though it was not discussed or mentioned in the onboarding.

Picking and packing costs also went up without informing us.

Stuck with a massive unnecessary bill for services we did not make use of.

So for a small business I would not recommend this company as they basically dont care about you as a small business.

Its a real shame how they have treated our business. As we were happy with their fulfillment. But the extra costs for services we didn’t use is ridiculous.

Carolyn Whitelry

Amazing team and support. Very good communication and great service. Highly recommend.