CitySprint - London

Arel M. L.

I rarely write negative reviews, but my experience with this company has been disappointing and unprofessional. I booked a same-day courier service last week for a London-to-London delivery. When the collection time arrived, I received a call from a customer service agent, James, informing me that the pickup would be delayed by two hours. I had to cancel the booking.

This week, I decided to give them another chance, but the same situation occurred. James again called to say the collection would be two hours late, citing Christmas delays for the next five weeks. I asked to cancel the booking, and while he agreed, the driver still showed up late in the day, and my card was charged. I then had to call customer service to dispute and reverse the charges.

The lack of reliability, poor communication, and overall customer service were unacceptable. I would not recommend this company based on my experiences.

William H.

Placed an order for same day delivery on a Monday morning which was accepted. City sprint courier arrived at 5.41pm in a van too full to collect the delivery.
Would give 0 starts of I could.

Andy P.

Do not use this company.
Say they have tried to pick up items and couldn’t even though several others had no problem.
Then said they would return to pick up the items but I had to pay again. I did and then they were late and couldn’t collect. Said they will refund but put it down as collected and delivered within 2 minutes and didn’t refund.

Awful service, awful company do not use

Jo D.

Delivery smooth but customer care dreadful. They say they will give you a receipt then tell you they can't. Very unhelpful staff who can't be bothered to help you.

Ilona L.

The driver who came to deliver my items never bothered coming to my house. They gave me a phone call which I missed to say they are waiting on the street and to look for them. They drove off without ever coming to the house yet in their notes they put that no one was home. Wow, so bad!

Bianca T.

Horrific service from this company and I would highly advise that for anyone who requires a reliable service that they do not use City Sprint. Never have I written a review this negative on anything, this might even be my first but the service I experienced today was horrendous. They sent the wrong sized vehicle (a four door car for over 100kg worth of goods across 25 boxes) and couldn't remedy the issue in good time. The timings for collection when I called on multiple occasions was repeatedly incorrect, I got hung up on and the office team had to stay back to help me sort the issue so that we didn't incur fines. I'll be cancelling my account and won't be using them again.

Lorraine O.

The WORST customer service.

Firstly, a scheduled delivery for tiles was not made. The delivery driver says he rang the doorbell twice, yet the doorbell was NOT rung at all. This is already a bad sign.

So redelivery had to be scheduled AND paid for. This is already unacceptable.

Then they delivered the tiles, which are, of course, very heavy. A normal person can't move them. The delivery man refused (rudely so) to move them inside the flat. How can a delivery company fail to deliver to someone's property?

Now, someone else has to be paid to do this job as it's too heavy for one person to move inside.

Unacceptable. DO NOT use this company unless you have help willing to do all the heavy lifting at the other end, something that the company should provide if they're legitimate. Terrible customer service. Will not use again!

Peri J. L.

Absolute garbage this company never deliver the day they meant to agents are so rude when contact have reported to trading standards