Citizens Advice County Durham - Durham

Citizens Advice County Durham: A Beacon of Support

Citizens Advice County Durham stands as a vital community resource, dedicated to providing free, impartial, and confidential advice and assistance to individuals and families across County Durham. Located at 54A North Rd, Durham DH1 4SF, United Kingdom, the organization operates as a registered charity, profoundly impacting the lives of those seeking guidance on a wide range of issues. With a readily accessible phone number, Phone: 8082787821, and a comprehensive website, Website: citizensadvicecd.org.uk, Citizens Advice County Durham ensures its services are easily reachable and widely utilized.

### Core Services and Expertise

The organization’s core function revolves around empowering individuals to navigate complex situations. They offer support across numerous domains, including:

* Debt Advice: Providing expert guidance on budgeting, managing debt, and exploring debt relief options.
* Benefits Advice: Assisting clients in understanding and claiming entitlement to government benefits and support.
* Housing Advice: Offering support with housing issues, such as rent arrears, homelessness, and tenancy disputes.
* Employment Advice: Guiding individuals on job searching, employment rights, and workplace disputes.
* Consumer Advice: Helping clients understand their consumer rights and navigate issues related to contracts, services, and product safety.
* Legal Advice: Providing clear and accessible information on legal matters, often referring clients to specialist legal services where necessary.
* Care and Support: Offering advice and support to individuals caring for vulnerable dependents.

Citizens Advice County Durham’s advisors are trained to handle sensitive situations with empathy and professionalism, ensuring clients feel heard and understood. They meticulously investigate each case, offering tailored solutions based on individual circumstances.

### Accessibility and Facilities

Recognizing the importance of inclusivity, Citizens Advice County Durham boasts a wheelchair-accessible entrance, demonstrating a commitment to serving all members of the community. This accessibility feature, coupled with their readily available contact details, underscores their dedication to reaching individuals who may face barriers to accessing support. The office environment is designed to be welcoming and comfortable, further promoting a sense of trust and security for those seeking assistance.

### Positive Feedback and Reputation

The organization consistently receives positive feedback from clients, reflecting the dedication and effectiveness of its staff. Currently, Citizens Advice County Durham has 35 reviews on Google My Business, with an average opinion of 4/5. This high rating highlights the genuine impact they have on people’s lives. Clients frequently commend the advisors' helpfulness, patience, and ability to provide clear and practical advice. Many describe their experience as transformative, noting how the advice received empowered them to take control of their situation and make informed decisions. The consistent praise suggests a culture of strong client service and a genuine commitment to positive outcomes – a reflection of the charity’s ethos.

### Getting in Touch and Further Information

Individuals seeking support from Citizens Advice County Durham can contact them through the following channels:

* Phone: 8082787821
* Website: [http://citizensadvicecd.org.uk/](http://citizensadvicecd.org.uk/)
* Address: 54A North Rd, Durham DH1 4SF, United Kingdom

The website provides a wealth of information, including frequently asked questions, guides, and links to relevant external resources. It also outlines the types of issues they can assist with and the process for making an appointment. The organization actively promotes its services through community events and partnerships, ensuring awareness and accessibility for all residents of County Durham. Citizens Advice County Durham’s dedication to providing accessible, impartial, and effective advice makes it an invaluable asset to the region, offering a crucial lifeline to those in need. Their commitment to upholding the highest standards of service is evident in both their facilities and the overwhelmingly positive experiences shared by their clients, solidifying their position as a trusted advocate for vulnerable individuals and families.

👍 Reviews of Citizens Advice County Durham

brian T.

1/5

Travelled some 25 miles as advertised open Friday 10am-1pm. Arrived at 11-30 to find it had moved across the street. Went there and….. closed. National phone line said no one was available. Not happy.

Paul L.

1/5

Open three hours two days a week and when they're available you can't see an adviser. Useless.

ΕΛΕΝΗ ?.

5/5

Everybody in this CAB do their best to help!

Michael R.

5/5

Used them once a long time ago and they were excellent, helped me out when I needed it most.

Hayley _.

1/5

Awful wait times, waited for an hour and a half still hadn't seen anyone. Just had to up and go, beyond stupid. No warning of how long the time would be.

John R.

5/5

Very Helpful Service from Knowledgeable Staff. Very busy and popular venue. Appointments recommended.

ODAY A.

5/5

Excellent friendly and supportive staff. I am grateful to them.

Barry

5/5

Excellent team their a great help when you need help with anything