Burton Latimer Medical Centre - Kettering

Burton Latimer Medical Centre: A Comprehensive Overview

The Burton Latimer Medical Centre, located at Address: Burton Latimer, Kettering NN15 5GL, United Kingdom, is a vital public medical center serving the local community. With a dedicated phone line at Phone: 1536723566 and a user-friendly website at Website: burtonlatimermedicalcentre.co.uk, it offers a range of services designed to meet the healthcare needs of residents. The centre's commitment to accessibility is evident through its wheelchair-accessible car park, wheelchair-accessible entrance, and wheelchair-accessible toilet, ensuring that individuals with mobility limitations can easily access its facilities.

Location and Accessibility

Situated in Burton Latimer, a suburb of Kettering, the medical centre benefits from a convenient location within Northamptonshire. The address, NN15 5GL, makes it readily identifiable for local residents. Its strategic positioning allows for efficient access for patients traveling from surrounding areas. The centre’s commitment to inclusivity extends beyond physical accessibility; the availability of appointments is strongly recommended, reflecting a proactive approach to managing patient flow and ensuring optimal service delivery. The presence of a dedicated toilet facility further enhances the overall user experience, demonstrating a considered approach to patient comfort and convenience.

Services and Specialties

As a public medical center, Burton Latimer Medical Centre primarily focuses on providing general medical services to the community. While specific specialized services may vary, the centre typically offers routine consultations, chronic disease management, and preventative healthcare services. The staff demonstrates a commitment to prompt advice and guidance, frequently collaborating with specialist teams like Paediatrics when necessary, as highlighted by positive feedback regarding consultations with Dr Raja. The centre’s operations are geared towards delivering comprehensive care within the framework of a publicly funded healthcare system. The emphasis is on providing accessible and timely support to patients requiring a wide range of medical attention.

Patient Feedback and Reputation

The Burton Latimer Medical Centre currently holds 121 reviews on Google My Business, offering a valuable insight into patient experiences. The average opinion is 2.2/5, indicating a need for focused improvement efforts. However, a significant number of reviews commend the thoroughness and efficiency of the medical staff, particularly Dr Raja. Several patients have specifically praised the doctor’s attentive approach and promptness in seeking expert advice when required. These testimonials suggest a strong foundation of dedicated healthcare professionals. The centre’s responsiveness to patient needs, combined with accessible facilities, appears to be a key factor in shaping patient perceptions. It’s clear that while improvements are needed to address overall satisfaction scores, individual patient experiences demonstrate a commitment to quality care.

Key Features and Facilities

• Wheelchair Accessibility: Fully equipped to accommodate individuals with mobility challenges, ensuring a comfortable and inclusive environment.
• Appointments Recommended: Patients are encouraged to schedule appointments in advance to optimize service delivery and minimize waiting times.
• Accessible Toilet Facilities: Providing convenient access for all patients.
• Dedicated Car Park: A convenient parking space for patients requiring wheelchair access.
• Online Booking (Potentially): While not explicitly stated, the website suggests a potential for online appointment scheduling in the future.

The centre’s focus on accessibility, combined with the dedication of its staff and the availability of appointments, positions it as a valuable resource for the Burton Latimer community. The ongoing collection of patient feedback – currently reflected in the Google My Business reviews – provides a crucial mechanism for identifying areas for improvement and ensuring that the centre continues to meet the evolving needs of its patients. Further investment in patient communication and potentially enhanced online services could significantly contribute to a more positive overall experience. The medical centre’s commitment to collaboration with specialist teams further reinforces its position as a comprehensive healthcare provider, capable of addressing a diverse range of medical concerns.

👍 Reviews of Burton Latimer Medical Centre

Martina R.

5/5

A big thank you to Dr Raja for being so thorough and efficient. I’ve seen her a few times recently with my 7-week baby boy and she has been so helpful, seeking prompt advice and guidance from Paediatrics and following up with us. With all the time pressures on GPs, she provides excellent care and I’m very grateful.

Mark

4/5

I don't know what people are moaning about, yes you have to wait a while for the centre to answer the phone and maybe an appointment but that's because Burton has grown a lot and there are way more people than there used to be that need help. The powers that be decided to build lots of houses but have not provided adequate services. The doctors at Burton Medical Centre spotted a serious ailment i had and dealt with it really well, I'm still alive because of their help.

Lee P.

1/5

Not going to fault the people on the front line but it's extremely difficult to get an appointment at this MC. All appointments were gone by 08:15 and told to call back tomorrow. A very archaic way of operating!

Jess C.

1/5

For a month straight I have called this place at 8am sharp to be told that there are no appointments left, no appointments. In a month. Absolute disgrace of a surgery, I'm in desperate need of a fit note and have told them this multiple times and still, no appointments. The only two times that I did get to speak to someone and they told me that a fit note would be issued they did not issue it. AVOID THIS TERRIBLE PLACE AT ALL COSTS

Martin G.

1/5

Computer says no approach to accessibility. No option to make an appointment beyond 8am calls - no use if you work or commute at that time. Ridiculous system

z_96th

1/5

Hands down the most ridiculous and pointless booking system known to man. I call at 8:01 in the morning to book an appointment. I had to wait 40 minutes in a queue and once I got through at 08:45 I was told there isn't any appointments and to call tomorrow. How on gods green earth is there no appointment's for future dates and why did I have to wait 40 minutes to be told this. I then asked how do I get an appointment and was told to call back tomorrow at 8 oclock. Well if there isn't any appointments for the next 2 weeks at 8am today, how will there be any tomorrow! Waste of time.

Lauren H.

1/5

Appalling customer service skills from the miserable receptionist with a horrendous attitude. She insisted I do not need an appointment and to ‘just go to the chemist’. I assured her I needed an appointment which she finally reluctantly gave me. In my appointment I was prescribed with medication that I cannot get over the counter and have also been sent for blood tests for further investigation.

Dan F. L. L.

1/5

I am absolutely appalled by the service at this doctor’s surgery. Trying to book an appointment is nothing short of a nightmare. No matter when I call, I'm either put on hold indefinitely or told there are no available appointments and to phone tomorrowat 8. It's beyond frustrating. To make matters worse, the reception staff are incredibly rude and dismissive. They lack any semblance of care or compassion, treating patients as if they are nothing more than an inconvenience. It's shocking that a healthcare facility can operate like this. I would strongly advise anyone to steer clear of this place. The service is disgraceful!