B&Q Ilford - Ilford

B&Q Ilford: A Comprehensive Guide

B&Q Ilford, located at 2 Springfield Dr, Ilford IG2 6QG, United Kingdom, is a well-established and popular home improvement and DIY store catering to a wide range of customer needs. With a dedicated phone number at 2085546653 and a comprehensive online presence via diy.com, it serves as a convenient resource for both seasoned DIY enthusiasts and those embarking on their first home improvement projects. The store’s reputation is built on a commitment to providing quality products, expert advice, and a positive customer experience.

Specialties and Product Range

B&Q Ilford specializes in a vast array of products essential for home improvement, decorating, and DIY tasks. Its offerings span several key categories, including:

• Home Improvement Store: A broad selection of materials and tools for structural projects, renovations, and general maintenance.
• Christmas Store: A dedicated section offering a wide variety of festive decorations and gifts during the holiday season.
• Do-it-yourself Shop: A core focus, providing tools, materials, and guidance to empower customers to undertake projects themselves.
• Kitchen Furniture Store: A curated collection of kitchen cabinets, worktops, appliances, and accessories to help customers create their dream kitchen.
• Lighting Store: A diverse range of lighting fixtures, bulbs, and electrical accessories to enhance any room.
• Paint Store: A comprehensive selection of paints, varnishes, and related products in various colours and finishes.
• Plumbing Supply Store: Essential plumbing fittings, pipes, and accessories for repairs and installations.
• Radiator Shop: A selection of radiators and related components for efficient heating solutions.

Beyond these core categories, B&Q Ilford consistently stocks a variety of batteries, and accepts major credit and debit cards, including NFC mobile payments, streamlining the purchasing process. Customers also have the option of convenient delivery services and in-store pick-up for added flexibility.

Location and Accessibility

The store’s location at 2 Springfield Dr, Ilford IG2 6QG, offers excellent accessibility within the Ilford area. It benefits from wheelchair-accessible car parks and wheelchair-accessible entrances, ensuring that individuals with mobility challenges can easily access the store. A quick visit is facilitated by its central location, and the store is equipped with ample parking.

Services and Amenities

B&Q Ilford goes beyond simply selling products; it provides a range of valuable services to enhance the customer experience. On-site services are available, offering assistance with project planning, product selection, and installation advice. Furthermore, the store maintains a safe and welcoming environment with features such as a wheelchair-accessible car park and wheelchair-accessible entrance contributing to its inclusive nature. The staff are known for their friendliness and helpfulness, often going above and beyond to assist customers. Recent feedback suggests a particularly helpful and attentive individual named Pete, who provided excellent service during a customer’s initial plant purchase – a testament to the commitment to positive customer interactions. The store’s layout is designed for efficient navigation, making it easy for customers to find what they need. A significant number of customers frequent the store regularly, suggesting broad satisfaction with the overall offering.

Customer Feedback and Reputation

B&Q Ilford has garnered a positive reputation based on a substantial number of customer reviews. Currently, the store boasts 1588 reviews on Google My Business, reflecting the high level of customer engagement. The average opinion is a commendable 3.9/5, indicating a generally positive experience. While individual reviews may vary, the overall sentiment points toward a reliable and customer-focused retailer. The store consistently receives praise for its knowledgeable staff, competitive pricing, and wide product selection. The detailed reviews often highlight the helpfulness of the team and the quality of the products available. It's clear that B&Q Ilford prioritizes customer satisfaction and strives to provide a valuable shopping experience. The store's commitment to providing a pleasant atmosphere and readily available assistance contributes significantly to its positive standing within the community.

Contact Information

Address: 2 Springfield Dr, Ilford IG2 6QG, United Kingdom.

Phone: 2085546653.

Website: diy.com.

👍 Reviews of B&Q Ilford

Fauzia H.

5/5

Pete was an absolute star last week on my 1st plant haul. Left with a trolly full of half price indoor plants! Great service with a smile

Adriana B.

5/5

Thank You for the Beautiful Kitchen & Bathroom Designs!

Hi André …I just wanted to take a moment to express how thrilled I am with the designs for the kitchen and bathrooms! Your creativity, attention to detail, and ability to bring my vision to life have truly exceeded …..Your expertise and professionalism made the entire process smooth and enjoyable.

Thank you for your hard work, patience, and for creating spaces that I’ll love for years to come. I’m so grateful for your talent and dedication!

Warm regards,
Adriana

Aguida F.

1/5

I had one of the most humiliating experiences of my life at B&Q Newbury Park (Ilford).

A staff member named Prima loudly and wrongly accused me in front of other customers of not paying for an item I had purchased the day before — even though I had the receipt in my hand.

She was sarcastic, aggressive, and never spoke to me privately. The store manager, Mohamed, also initially sided with her without checking the facts. It was only after they reviewed the CCTV footage that they admitted I had paid for everything.

No one apologised. I was treated with complete disrespect and public humiliation. Another customer present also complained about Prima’s rude behaviour.

I have submitted a formal complaint through B&Q’s official website and I truly hope they take action.

This was absolutely unacceptable.

Edward R.

2/5

Poor service, badly trained staff especially the management. Shop assistance have little knowledge in the products they are selling and have very limited knowledge of DIY.
Overall very poor customer service compared to other stores
Seems to be a very lazy culture and very poor customer satisfaction.

777

1/5

If i could give 0 stars I would! rude and immature staff, they have no clue what they are doing. Asked someone for help to find a certain type of paint, instead he gave me several sarcastic responses, which were completely irrelevant to the situation. The man who served me was definitely racist, from now on i will be sticking to b&q romford.

Payal P.

1/5

Very bad service, bad product as well ,
I have spend couple of thousands pounds few months ago , bought washing /dryer , hub , and oven , after that hub and Machine dryer got damaged , my builders charge all of them to replace , call B&Q and ask for other products , they always doesn’t have a product available , I needed to wait for the whole refund C spend other money to buy new appliances, struggling for money , waited huge time to get refund , now it’s need 6 weeks to get the new dryer, as my brand new which was only bought before 6 months ago , it’s burning from inside , hotpoint product which is expensive, people working in b&q they dosnt understand simple English at all , have to call 3/4 times to explain same query since 3/4 weeks ,

No one try to resolve my problem , try to refund my money again 2nd time refund , After have to hang up for getting 550 back , and then need to buy other one , Now it’s really very frustrating also have 5 washing pending to do , do not drive at all and need to go to far for washing, also spending £8 for each small laundry, Such a useless . I’m not going to spend and buy any single product from B&Q. , after all this I believe Amazon is much better then this brand .

irene S.

1/5

The guy a desk on 10/01 around 7pm mistakenly got the wrong wall color. I had requested 5L of “North Driftwood,” but since it was unavailable ( I suppose) , the young staff member at the desk provided “Driftwood,” claiming it was the same color under a different name. Does it seem the same colour ? I had the 2 rooms painted in the same colour and I needed extra. I am left for the weekend with an undone Job and the paint is not refundable.

Han T.

5/5

Thanking Mamun and Prima for their top service. They went above and beyond. ⭐️