Big Yellow Self Storage West Molesey - West Molesey

Big Yellow Self Storage West Molesey: A Comprehensive Overview

Big Yellow Self Storage West Molesey stands as a premier self-storage facility located at 36 Central Ave, Molesey, West Molesey KT8 2QZ, United Kingdom. This establishment offers a comprehensive range of storage solutions designed to cater to the diverse needs of individuals and businesses alike. The company’s commitment to customer satisfaction is evident not only in its modern facilities and convenient location but also in the consistently positive feedback received from its clientele. It’s a trusted name in the self-storage industry, known for its reliability and helpful staff.

Location and Accessibility

The strategic location of Big Yellow Self Storage West Molesey at 36 Central Ave contributes significantly to its popularity. Situated in Molesey, West Molesey, it provides easy access for residents in the surrounding areas of Surrey. The facility benefits from excellent transport links, making it convenient for customers to reach. Furthermore, the site boasts a wheelchair-accessible car park and an accessible entrance, demonstrating a strong commitment to inclusivity and ensuring that individuals with mobility challenges can readily utilize the services offered. This attention to detail in accessibility is a notable feature of the business.

Services and Features

Big Yellow Self Storage West Molesey specializes in providing a wide array of self-storage options to suit various storage requirements. Customers can choose from a selection of unit sizes, ranging from small lockers for temporary storage to larger units capable of accommodating significant amounts of belongings. The facility offers climate-controlled storage, guaranteeing the safety and preservation of sensitive items. Beyond the basic storage space, Big Yellow provides value-added services, including packing supplies, boxes, and moving assistance. Notably, the team at West Molesey is known for going above and beyond, even offering to build custom storage boxes for customers – a testament to their dedication to personalized service. The facility accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, further enhancing convenience for its customers.

Customer Experience and Reputation

The company’s reputation is largely built upon its exceptional customer service. Numerous reviews highlight the friendliness and knowledge of the staff, particularly individuals such as Kylie, Tina, Manny, and Lee. Customers consistently praise the team's willingness to assist with storage solutions and provide guidance throughout the process. One customer described an experience where the staff not only helped find the best storage option but also built custom boxes, illustrating the proactive and supportive nature of the team. The positive interactions, combined with the quality of the facilities, contribute significantly to the high level of customer satisfaction. The average opinion on Google My Business is a remarkable 4.7 out of 5 stars, reflecting the overwhelmingly positive experiences shared by customers. This high rating underscores the dedication to providing a seamless and enjoyable storage experience.

Additional Points of Interest

Beyond the core services, Big Yellow Self Storage West Molesey is designed to be a practical and convenient solution for storage needs. The facility is known for maintaining a clean and dry environment, crucial for protecting stored items. The location is considered well-located, making it easily accessible to residents of West Molesey and surrounding areas. The available parking, specifically the wheelchair-accessible car park, is a significant advantage for customers requiring assistance with transporting their belongings. The consistent positive feedback suggests a commitment to operational excellence and a focus on meeting customer expectations. The ease of payment options, encompassing credit cards, debit cards, and NFC mobile payments, further contributes to a hassle-free experience.

In essence, Big Yellow Self Storage West Molesey represents a dependable and customer-centric self-storage solution. Its convenient location, comprehensive services, and dedicated staff create a positive and reassuring experience for individuals seeking secure and accessible storage space.

👍 Reviews of Big Yellow Self Storage West Molesey

John-Claude H.

5/5

I went in to look for the best option of storing a few items due to a relocation. Kylie and Tina could not have been more helpful, knowledgeable and friendly.

Sincerely, people talk about customer experience in brands like Apple but I can tell you I’ve never left a consumer experience feeling more impressed and quite frankly happier than when I got there!

They even built my boxes for storage!

Highly recommend.

Efe E.

5/5

Have had a great experience with Kylie, Manny and Lee at this branch who have been flexible, friendly, and understanding of how stressful moving can be. Clean, dry and well located.

Sophie F.

5/5

Lee was very helpful when we came in to open a new unit. He was funny, kind, and patient when we had questions. Great service and glad we are moving from the Tolworth branch to Molesey. 🙂

Kristie E.

5/5

Fantastic staff, so friendly and helpful, especially Tina, and wonderful company, thank you for supporting our charity.

Larissa

5/5

I had really good costumer service. Very easy to do the contract with them and easy to cancel.

Josh

5/5

Great experience overall, with very knowledgeable and helpful staff. Also, very reasonable prices as well.

Sasha

5/5

I called up today to make an enquiry about storage, the lady on the phone was really helpful and knowledgeable.
Looking forward to dealing with them again.

Pete D.

5/5

Had a fantastic experience using the storage units here. The staff have always been friendly and gone the extra mile to help.

Particular shout out to Neil for his top notch customer service last weekend!