Big Yellow Self Storage Ilford - Ilford

Big Yellow Self Storage Ilford

Located at 374 Eastern Ave, Gants Hill, Ilford IG2 6NW, United Kingdom, Big Yellow Self Storage Ilford is a top-rated self-storage facility. With a phone number of 2085184552, and a website at bigyellow.co.uk, they are easily accessible and transparent about their services. Their specialties include providing secure and convenient self-storage solutions for individuals and businesses.

Key Features and Services

• On-site services
• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Accepts Credit cards, Debit cards, NFC mobile payments

Big Yellow Self Storage Ilford has received overwhelmingly positive feedback from customers. With a 4.5 out of 5 stars rating on Google My Business based on 284 reviews, it's evident that their staff, facilities, and services have exceeded expectations. Many customers have praised the helpful and knowledgeable staff, such as Samantha and Allison, who went above and beyond to assist them in finding the best solutions for their storage needs.

Not only are they known for their exceptional customer service, but they are also appreciated for their understanding and flexibility during challenging circumstances. One customer highlighted how the team was extremely helpful when they fell behind on a payment, guiding them in the best possible way to get back on track.

Overall Impression

Big Yellow Self Storage Ilford stands out for its commitment to providing top-notch service and support. Their facilities are well-designed, offering convenience and accessibility for all customers. The combination of their knowledgeable staff, flexible solutions, and secure storage options makes them a top choice for anyone in need of self-storage services in the Ilford area.

👍 Reviews of Big Yellow Self Storage Ilford

Tanveer A.

5/5

Initially I was greeted by Samantha, who is an absolute legend! She was extremely helpful and knew her stuff. She helped us with the best options for us! And then also Allison who was also an absolute star! My experience here was outstanding! I fell behind on a payment and instead of getting upset like most people would, they were extremely helpful and guided us the best possible way until things were bought back on track! Thank you for the great service and experience

Aybz J.

5/5

After getting quotes from a few companies. I decided to go with Big Yellow Ilford. What swung it for me was how friendly and helpful Alison was. Not just at initial enquiries but with every query I had ( there were a few before moving in) and on the move in day itself. She was so helpful and reassuring in what was a stressful time for us (moving home). Nothing was too much trouble for her and she was knowledgeable and could answer all of my queries promptly. She explained services/products available but was never pushy to buy. Alison even gave advise on how to fit my belongings into a smaller space. All round a great experience. I would not hesitate to use them again or to recommend.

Fahad S.

5/5

I have been using Big Yellow for few years now. Have been to their branches in Barking and Dagenham. They were not bad but the customer service of Alison (manager) is exceptional from Big Yellow, Gants Hill. I have known her for few years and she is a great human being and an excellent manager. She is always very helpful and looks after as much as she can. I am really pleased with this branch and will continue to use their services.

Hannah S.

5/5

I recently used this storage facility and had a fantastic experience thanks to the outstanding customer service provided by Sam, Randy, and Alison. From the moment I walked in, they were welcoming, helpful, and made the whole process smooth and stress-free. They answered all my questions patiently, helped me choose the right unit for my needs, and made sure everything was ready when I arrived.

Mojisola A.

5/5

Awesome service. Randeep and Alison at the Ilfirs store were totally amazing.They gave very good advice and were super supportive. The weather was very hot and they gave me endless glasses of cold water that tasted like champagne to me. Such kind gestures from them. That is what I term “ Great Customer Service”. Lovely and friendly duo

Anna H.

5/5

I stored my belongings here for several years and couldn’t have asked for a better experience. Poppy and the rest of the team were always so kind, professional, and truly went out of their way to be helpful. They made the whole process easy and stress-free, and even helped me resolve an issue when I moved out, which I really appreciated. The facility was always clean, secure, and well taken care of. I’m so grateful for the great service and peace of mind over the years. Thank you so much, Poppy!

T R.

5/5

Great service. Alison was very helpful and she explained everything clearly and made the whole process smooth. Randy was also very supportive — much appreciated! Thanks to both 😊

Amit G.

5/5

Brilliant experience with BYSS! Sam was really helpful and got me sorted with all the right storage boxes and unit I needed! Thank you!