Beckchoice Ltd - Tilbury

Gary F.

Brilliant service, the freight forwarding team are very flexible and reactive to your needs. Beckchoice provide a very personal service compared to other forwarders I have used.

Simon Mullins has been our account manager for over 4 years and in that time has worked closely with us, while we explored multiple new routes and helped us to navigate multiple challenging freight situations.

Would highly recommend to anyone

Wet W.

Wonderful experience with this company, they sorted the import on goods for us and they were friendly & professional. Particularly Isabelle and Tori. Highly recommend!

Rebecca R.

Fantastic service in what is currently very challenging times. Understands our business needs and always finds options to meet our demands where others have failed. The whole team from making bookings to delivering to the door has been fantastic. Highly recommend.

Nina Y.

BECKCHOICE is a very reliable partners, they are always highly effective and helpful to get our works done and put it into priority. They provide excellent service and great communications with us. I am very happy to work with them, great team.

Royal A.

Short version:

Damaged our cargo, and did not own up to it. Gave us misinformation about the shipment. Stay away.

Long version:

I don't usually write reviews. But the level of service from this company was so bad, i just had to make others aware. We ordered some material from China, the supplier used this company. We had issues with the material so decided to send it back. Now Paypal, who had authorised the return asked that the shipment be fully tracked (from door to door). We told Beckchoice this, and they agreed to proceed, but they told us the tracking would start from when the shipment was loaded onto the ship, which paypal agreed to, They later told us that the cargo would only be tracked on the ship, and not to the delivery address (so not fully tracked). Paypal refused the refund, and closed the case. Problem for us, we had been given miss information from this company that cost us the refund. Now paypal had advised us if we find another company that would ship the cargo fully tracked they could open the case again. So we asked Beckchoice to return the cargo to us. They told us that we would have to pay for the storage and transportation back to us from their warehouse. When we receive the cargo back, its not in the same condition we sent it, it has been repackaged. When we investigate further, we discover the cargo has been damaged. At this point we can not return it back to china as they will refuse the cargo. I contacted Beckchoice, who first, said that we did not inform them not to stack the pallets, then their warehouse team denied repackaging or damaging the cargo.

I would advise people to stay away, and ask your suppliers to use a different company for transport, or you could lose a lot of money like i did.

Help A.

Hi,
It was my first time importing & I found Beckchoice very professional & accomodating. They answered all my questions without any hesitation & walked me thorugh each step. Very impressed with all of the staff there. Thanks.

J W.

What a fiasco! I didn’t receive the extortionate invoice for “post landing costs” until the Friday before collection and paid it same day. The collection note I received on Saturday stated that collection would be available on Monday and the “rent starts” field was blank. I phoned the warehouse number provided first thing in the morning and they advised that all their collection slots were full for the day so booked me in for the next available slot at 12:30pm today (no mention of rent charges). Upon arrival they had no record of it and the whole afternoon was spent backwards and forwards trying to sort it out. The goods were finally loaded at around 3:15pm after I had to pay another extortionate charge for rent that was never quoted for. Avoid at all costs!

Gwyn R.

Poor service, don't take responsibility for delays (shipping to Asia not Europe) or damage and ensuing costs. Had multiple shipments, they pushed for payment before meeting management, we then got the brush off.

Absolute shower.