ArrowXL - Wigan

Mahmut Efe

They call at 6:00 AM to deliver your item, and if you don't answer the phone within one second, they won't deliver it. You'll then have to reschedule, and the earliest available date is usually around a week later. I strongly recommend that if you see your item is going to be delivered by this company, cancel it. It's better and safer.

Anna Janek

I ordered two items from Very and when I got the delivery confirmation, it gave ArrowXL as the courier that will be delivering it. As I have never used these I decided to check out the company and reviews and it made me a little worried when I’ve seen all the negative feedback given two items I ordered were of a certain value and they were quite big so needed to take care of. I’m glad none of my worries have come true and hence why I decided to leave a review. They have text and emailed me once they had my order to choose a delivery date suitable for me. They had Saturdays available at no extra cost which was fantastic as I work Monday to Friday and it’s always a pain trying to organise these things. I then received a text when the order was out for delivery and I was given a delivery slot of around 3 hours of when it will arrive. I also received a call about an hour before the delivery was due to check I’m in. The two men brought my items in where I asked them to and they were very nice. Overall a fantastic service from start to finish.

CAM

Shocking. First delivery arrives damaged, smashed inside and out.
Arrange a new delivery and the tracking shows them 20 miles away for hours. Then they claim they attempted delivery, but surprise surprise they didn't even get close. CCTV shows no one attempting delivery. If your drivers can't be bothered to do their job, get someone in who actually does. Can't contact them online because they have logged off early. Inside and out it's people who can't be bothered to do their job.
Look at all the complaints, surely any company would do something to correct this
Sheer incompetence

SHABBA TRON

Placed an order 2 weeks ago for a Saturday delivery 31st August. Had a text 3 hours ago advising delivery will be Tuesday! I work Mon-Friday so no one is home sigh. Tried to contact customer service online and by phone....phone doesn't work, then get another number on google and I am 50+ in the queue and then when I do get through I am hung up on. Send a message on the online chat at 2.02PM, still awaiting an agent over an hour later! I wouldn't mind errors take place etc when an order is placed same day for delivery Saturday, but I ordered this 2 weeks ago! Sort it out and get some correct processes in place, your google reviews are worse than 95% of other couriers!

Wigan Fan

Bought an American fridge freezer due to the old one dying, Very was the only place with one in my price range, when it was delivered the delivery men refused to bring it through the house so had to bring it in through the back, when they got in they started to leave, I asked what the crack was as I had ordered removal of the old unit and for the new one to be put in it's place, they argued they didn't have to do this until I showed them the order, they did not like this, they dragged the old unit out and while doing so ripped the lino twice taking a chunk completely out of the floor, I wasn't happy, they said to get onto customer service as they would sort it out, then they left without me signing anything, I have since had my claim for the damaged lino to be replaced denied as they claim we signed a damage waiver, which neither of us did, I have since sent several emails only to be ignored. Use this company at your peril

S D

AVOID..not even worth 1 star!!
First item couldn’t be delivered as they damaged it, i thought fair enough, at least they have been honest. They then they cancelled delivery last minute, next time they never turned up and now ive been given 3 different reasons why my delivery was cancelled on Wednesday (i tracked them and could see they sat parked at a restaurant for 2 hours)
1st reason- My item was never loaded as van full (tracking number says otherwise)
2nd - part of the order missing so they couldn’t complete(only one item expected)
3rd - they damaged it..again in the warehouse - again tracking active.
The girl on the phone was less than useless and i was not even offered an apology.
Why operate a business if you are incapable of fulfilling the duties?!
The bad reviews far outweigh the fake good ones yet your responses to reviews offer no explanation or rectification.
Absolutely disgusting excuse for a company. Worst of all you are damaging the reputation of the business paying you to complete a service.

J C

Arranged for a washing machine to be delivered to my flat which is 3rd floor and 2 delivery drivers came 2 hours late and then told me they couldn’t take it up 3 fights of stairs as in his words “ I would of taken it up 1 but it’s getting towards the end of my shift” before leaving the washing machine in the hallway blocking a fire door. Absolutely lazy and unhelpful service!!! Would not recommend

Dan Beynon

Wow, I feel like I won the lottery - or people don't review when they get good service.

XL have delivered twice to me (Berkshire so not sure which depot). Same guys both times, same impeccable service. Came adequately manned up for the delivery, handled it without fuss and nothing was too much effort for them.

Thanks for making it a great experience