Anglia Freight - Eye

Michael B.

Not even sure where to begin. As a Dispatch Admin, i deal on a daily base with Anglia Freight. Customer support on the phone is top notch. Everybody is always cheerful,polite and helpful. They always go above and beyond to sort out all requests. They deal with any problems we encounter. If a driver is hold up they will keep us updated constantly. They even deal with changes last minute. Two thumbs up and keep up the amazing work.

tyler A.

Came across a Anglia Freight driver going up the M25 who was making hand signals and rude faces at me when I did not move lanes for him (I couldn’t as was not safe to pull into the fast lane) and then proceeded to speed down a 50 road. Not sure about their services but I wouldn’t want him delivering to me.

Joshua S.

I had a very poor experience with Anglia Freight. Would not recommend!
I provided evidence of the issue at hand but this was ignored with a vague answer provided in response. As a small business, I would not recommend due to the lack of understanding and care. Poor experience overall!

Dipak S.

Have worked with Anglia freight for many years,
Great Fantastic Transport Department & Drivers, Have been great especially with arranging collection around my required times 🙂

Have had poor experience with the New online booking system , and Daniella @ CS was very unhelpful to resolve issues with the new booking in systems and lied to me, resulting in cargo not being collected,rather then assisting to resolve what turned out to be very simple, which Ben resolved within minutes.

Highly recommend talk to senior staff @ Anglia Freight if you should require any assistance.

Duncan T.

Absolutely awful experience with this Company. The driver seemed intent on not delivering to us looking for every excuse to have to redeliver at additional costs. He spent the first 10 minutes arguing that he couldn’t deliver on a gravel driveway as his pump truck wouldn’t work. Simple resolve we offered to carry the 12 small boxes of tiles off the van , but that’s against company policy so wouldn’t allow us to help. Then he stated that he had run out of time, company policy he was to leave after 15 minutes waiting time. After lots of phone calls to the company he allowed us to carry the tiles. In total we had 9 people on site to help. Comically he lift the doors on his van to see a solitary small pile of boxes (enough tiles to do our shower) and nothing else in the van. 2 men working in the house jumped into the van and carried them off. What a complete waste of time, the young delivery driver was obstructive and clearly didn’t see any issue with driving off with the tiles that should of been delivered the day earlier. Unsure he has bought into the Company values that they state on their website. I personally would avoid this company at all costs as undue stress for everyone involved.

steve M.

10/10 for effort, driver was determined to get my parcel to me

Leyton J. (.

An Anglia Freight lorry driver (AP72 DVF 8/6/2023 17.20pm - 17.50pm) on the A14 east bound approaching road works between Beyton/Woolpit decided he wanted to block an open lane in order to force people to queue in lane 1 whilst lane 2 was clear, signs informing drivers to queue in both lanes were visible for over 2 miles to reduce tailbacks caused by drivers queuing in lane 1 until merging however your driver made sure these signs were irrelevant as he took the law into his own hands. It is a terrible advert for your business to have a professional driver using his vehicle to obstruct traffic, your driver also decided twice to swerve towards a car that attempted to go around them, using the lorry as a weapon on the road. Your driver's need to be trained to a standard where they understand the rules of the road and not to be so stupid to think they can close a lane because they do not understand the rules of the road. No chance they would have behaved in this way with police around which says it all. Train your driver's to an acceptable standard where they are not a danger on the road, especially as they are a full time moving advertisement of your business.

Ell H.

I made the mistake of not noticing the modestly proportioned stop sign outside the yard and pulled in ( no other outside haulers were in the yard and the yard was quiet )
A friendly forklift driver pointed out my error and directed me to the drivers reception to book in.
I was told to leave the yard by a supervisor who'd witnessed my error and stop at the stop sign and then book in. Once parked I went and booked in and was told I'd have to wait as the forklift driver was busy unloading someone on the ramp already.
The funny thing was I'd driven past the ( empty ) ramp and the forklift driver had waved at me and told me to go on the ( empty ) ramp.
After a short wait outside the yard at the stop sign I was called back in and directed to back on to the ramp.
All the forklift drivers were friendly and the one that unloaded my container was professional and did a cracking job.

The supervisor on duty obviously thought I should be taught a lesson even though I'd apologised.

Rules are rules!! but common sense in lower management is optional perhaps....

That said, I was in the wrong.......