Air Menzies International - Manchester

Iryna B.

If I could, I wouldn’t even give a star. Luggage was not put on a national flight, of 1 hour, with 20 people on it.
Have been waiting for 3 days and 9 flights, and still nothing, they are not even able to tell me what is happening. Keep referring me to Aberdeen airport, even though the luggage actually needs to be put on a flight to Aberdeen before they can do anything about it.

glyn W.

I had a pallet to deliver, I was told to go to the reception.
I rang the bell once as instructed on a note at the desk, I stood there for 10 minutes with 3 people showing their back to me.
I ended up walking out before I lost my temper.
Unbelievable ignorance and disrespect.

__

Can’t check in my bag through to the second booking, both on BA. BA can do it. Swissport can do it. BA explained Menzies don’t train their staff how.

Christopher H.

What a disappointment!

Wouldn't trust this company making a cup of tea in time.

Stairs late, bussing late, baggage delivery late.

Always excuses, but never any better service.

HWS62

¨Lost" baggage sitting at Manchester Airport for 6 days now. Trying to call. Have been waiting over 30 mins for call to be answered and been subjected to Hungry Eyes by Eric Carmen on an endless loop. A cruel form of torture on top of my delayed baggage. Could Menzies be any worse?

GSA1200 W.

Last night we had a 2 hour delayed flight then following a 1.5 hour flight from Geneva we were forced to wait for our luggage for an additional 2 hours. We were informed Menzies Aviation whom manage the baggage off loading for EasyJet had a total of three staff to unload a number of planes. Menzies management should be sacked for poor organisation letting down hundreds of people whom have ongoing connections and travel arrangements disturbed. At 2.30 am in the morning I was somewhat irate. Nobody bothered to explain the delay. Menzies phone numbers just rang out and to top it off, try putting a complaint through the online form - impossible. Probably because they know it would be pages of complaints to deal with. MAnchester Airport should be reviewing the sub contractors. I am beyond annoyed with the shambles created in what should be a top airport.
Rant over.

Regan H.

Shockingly bad service at Manchester 1 hour 20 minutes and counting for the bags. The complaint office in the hall say it is like this every summer with Menzes they have called them three times to find out what is the delay! With no reply.
Sack Menzes and find a new handler would be my solution. Manchester deserves better. sort out your business Menzes you are underperforming badly .

Gareth E.

Over 2 hours to collect luggage
No rep on site is this the way to run a company?