AFS Security - London

Muhammed M.

Really bad service. They are incompetent and poor installers of door locks. Had to come back 4 times for the same door lock. Sent an incompetent person who was still learning. Messed the front garden up whilst scattering screws and spiky items all over my lawn.

Neil B.

What a great team. My phone enquiries were answered professionally &
my request for a locksmith was actioned very quickly.
The locks were changed and tested by an operative who clearly knew what he was doing.
All in all a great job, thank you for job well done.

shaun D.

The guy cut a me a key that was obviously much thicker than the one I gave him, had I checked at the time i would have realised. when I tried it didn't even fit inside my lock! Then when I had to go all the way back to get it changed he didn't even have the courtesy to apologise! which was very inconveniencing..Then on top of that the new key he gave me was actually cheaper than the one I had previously bought...but no surprise I was not given a refund of the difference. Bad customer service.

J N.

Terrible customer service. I had given them a key to cut only for them to cut it wrong so I had to go all the way back to get it recut and they lacked decency to offer the key cut at a discounted price. the key they cut was not even similar to the one given. Just go to your local timpson and save yourself the trouble.

Siraj A.

Had to visit 3 times to fit a lock and mechanism in correctly. Very low level of skill. Wasted my time. Rather than apologising they covered their faults by moaning and groaning that I missed an appointment. They are very unprofessional and require at least 3 attempts to fit a lock and mechanism. I’d be happy if I don’t ever have to argue or speak to this company ever again regarding my lock for which I paid £288 labour + material. Looks unlikely as I can’t remember them ever apologising for wasting my time having to send them videos and Wats’s app demonstrations of how and what they have done wrong even though I don’t live there and it’s a HMO property let out. I went in total 5 times and my brother once to show them and demonstrate as they won’t take my work for it. REALLY REALLY DISSAPOINTED. They think that they are the only ones who’s time is valuable I would understand that if they provided high quality first time completion professional workmanship. But they are cowboys unable to deliver fully require at least 3 attempts for a basic lock. To be honest I’d be happy if i didn’t have to speak to them again regarding this lock.

C T.

We contacted them via email to book an appointment.

They replied very fast and booked us in which gave us peace of mind beforehand.

They then showed up early on the day and were very professional and got us in and locks changed within 15 minutes.

Would recommend highly.

Trevor B.

Absolute classic Iocksmith. Give them a problem and they have a number of solutions! Really helped me out when I popped in with photos of a broken lock - let me take my time deciding what to do. Wish I lived locally so I could give them more business - will recommend with no hesitation on Google maps instead!

Hassan

Stupid opening hours: Mon-Fri 9am to 5pm. So basically one can only come to this shop if unemployed and on benefits. Perhaps right for the local community but not right for me!