Huboo - Bristol

Nectar S.

Huboo is Engaging in Unethical Practices!

We do not sell stock to distributors, yet we’ve discovered other sellers offering our products. I am entirely convinced that Huboo is exploiting sellers by misappropriating their inventory and reselling it for their own profit.

Details of Our Experience:

Recurring Losses: This marks yet another instance where Huboo has "lost" a significant portion of our stock, repeatedly blaming the couriers they work with.
Stock Transfer Incident: Recently, we requested a stock transfer between their own warehouses. Shockingly, over £3,000 worth of goods went missing. Their response? A paltry refund offer of £100.
Repeated Failures: For over a month, we’ve been trying to extract our inventory from Huboo to mitigate further losses. To protect our assets, we began sending stock to a new 3PL in smaller shipments. However, every shipment they send contains fewer items than requested, with Huboo again shifting blame to their couriers.
Conclusion:
Huboo’s handling of inventory is deeply concerning. Sellers need to exercise extreme caution, as these practices indicate a pattern of mismanagement—or worse.

Matas J.

Avoid Huboo if you are a small business. Were quite disappointing in their early days with overcharges, incorrect parcel sizes being applied, but most of those issues were resolved (while it required a lot of manual work to check for mistakes for each order). It seems that most Huboo credits were also not automatically applied to the invoices (but that's if you are not on Direct Debit I would assume, so check your situation).

One star is for recently introduced minimum monthly fee of 600 GBP/EUR, only received one email with a short notice. Once you request to leave Huboo, they will additionally charge you over 600 EUR offboarding fees even though most of the inventory was cleared before that and charges were already paid for shipping most of that inventory to Amazon FBA. So 600 EUR extra for clicking few buttons and deleting your account, please 🙂 Avoid.

Micro E. S.

I don't write negative reviews as I feel we all make mistakes but finally i am compelled to write one with my honest opinion in hope that this helps someone.

I've been with Huboo since June 2021. They will ask for a top notch google rating right after the onboarding process, why? Because they know they will get honest and poor feedback after one uses their services.

When we were looking for a 3PL service, we were assured that they are and will be our longterm partners with fixed and transparent pricing. We then increased our inventory trusting on them which turned out to be a nightmare for us. We felt trapped with so much inventory with them and incorrect information, poor customer services, billing faults, missing inventory, late deliveries and dissatisfied customers.

Consistent Price increases with Poor Services:
Over my tenure with them, there have been multiple price increases. However, in October 2024, they proposed a sudden price hike to £650 + VAT per month. Our business, once thriving, has experienced a sharp decline due to numerous errors by Huboo. Paying £650 would not have been an issue if they had not mishandled our products to the extent that we had to cease selling multiple items through them. While we strive to keep the business afloat, this sudden increase in price is highly demotivating. When we raised this issue, Donavan from customer service suggested contacting an alternative 3PL service named HUSTL. Upon contacting HUSTL, I discovered they are not a fulfilment service but merely an app that connects multiple marketplaces. This incident highlights a significant lack of knowledge and training among the staff in handling sensitive queries that impact our business. THEY DONT CARE ABOUT THEIR CUSTOMERS.

Fake commitments with courier charges: They make every attempt to charge higher than committed. We confirmed the shipping price with them for a high selling product and included the same in our final price of the product. After 6 months we noticed loss on the product and guess what, they had doubled the shipping charge even after we confirmed the charge with them before deciding the final pricing of the product. When escalated to them, I had to send multiple requests to them to which they finally said our product weighed as a small parcel, BUT at the time of shipping the weight increased due to the extra packaging which was not even needed on the products as they came pre-packed. It was frustrating that even after checking charges with them I was charged double because no one at Huboo knew the importance of correct pricing. Eventually we had to stop selling and remove the stock because double shipping charges made the pricing uncompetitive and we could not bear the losses anymore.

You pay for their mistakes: I stored a high-value product with them for over a year. Recently, when I sent another unit of the same dimensions, they informed me that they could no longer keep the item as it exceeded their weight limits. They forced a charge of £100 per week to store these two units temporarily (Sounded like a ransom). I explained that I had previously stored the same dimension product with them for over a year, to which they responded that it was "probably" a mistake. I confronted them, stating that I should have been informed of any changes to their dimension rules, especially since the product was booked on the Huboo portal weeks before its delivery. They could have refused the delivery if it did not comply with their rules. They stated that their manager was unavailable on the day and that the previous product was kept by mistake. Given the value of the items, my priority was to remove the product from their facility as they clearly stated they held no responsibility for it. Throughout this ordeal, they charged me over £200, and additionally, because I raised a case with them, they imposed a late payment fee of £25.

This is only half of what I've gone through and would take hours to write about it all but a sincere request to everyone "Please be VERY CAREFUL & CAUTIOUS" in choosing Huboo!!

Pete R.

Have used for five years. Used to be good. Have got worse and worse. They call themselves a technology company but their software is bad. Customer service is very poor (Apart from Donovan.)

R E.

We have been processing thousands of orders per month with Huboo and they have been an extremely valuable partner.

Speed of Dispatch - They are extremely swift and efficient when it comes to dispatching

Error Rates - We've seen extremely low error rates and whenever we see a peak or two of slightly higher errors, they have been very quick to resolve it.

Customer Service - We really feel as though we have a team behind us and they are very much there when needed.

We look forward to continuing our partnership.
Andrew - Better Co

Stephen B. (. W. K.

I have been using Huboo for some months now and my business continues to grow. Most importantly I can now devote more time to product development and marketing whilst they attend to our fulfilment. The service is efficient and the website is nice and clear. The staff are very friendly and helpful, and they do come up with good ideas to help me impress be my growth. The technical support team are polite and promptly responsive and I always feel valued. I have nothing negative to say about team Huboo. Well done everyone!

vikas Y.

We are associated with Huboo from past 2 years and the level of service they provide are extraordinary.
Max is our account Manager. He is very nice person ,knowledgeable and always supportive. He understands customer's business challenges and is always proactive to take efforts and resolve these problems quickly.

Jack H.

I’ve never used a fulfilment service before, despite sorely needing one (!), because they’ve always seemed byzantine and not really worth the effort for a relatively-small seller. Huboo is great because everything is really transparent & easy to understand. And you get one-on-one time with a real human account manager & warehouse contact who can help solve any questions you might have along the way. My account manager Oliver was particularly helpful: proactively looking for issues ahead of time & raising them with me. The switch to using Huboo has saved me money and a heck of a lot of effort.