DHL Express Reading - Reading

Anti M. J.

Ryan at DHL Reading provided outstanding service. He was so kind, patient, and professional. He went above and beyond to ensure my parcel was sent without any issues. His friendly demeanor truly made the experience enjoyable. Thank you, Ryan, for your excellent help!”

Dave S.

Easy to get to.
Very polite and knowledgeable young lady on reception and very helpful.
Great service. Thanks.

Dan B.

I wrote this review on the wrong end of two hours of trying to work out what has happened to the delivery that 'DHL identified as being handed to me!' It was not!

The delivery notes showed my new mattress as being on the doorstep of an address with the note saying Handed to resident names as myself.
Eventually I managed to speak to someone at DHL to find from their GPS data it was at an address of the same door number some distance away. The address in the order was my own as that was my first thought too.
I was advised that I need to speak to Dunelm myself. That an email would be sent to the delivery office for Monday and it is basically my problem to sort out as politely as it may have been said.
Meanwhile Dunelm who I also cannot get hold of will think that they have provided what I paid for.
DHL:
Check address.
Don't mark as handed over when it is not.
Don't leave in the rain
Read instructions and if they say there is a porch and there is not then that is a clue
Have someone who can do something about a problem that you have generated.

Fez R.

@9:10 recieved an email stating "Your DHL Express shipment is scheduled for delivery TODAY between 15:05 and 17:05."

Thought it was ok to pop out, only to see that the driver arrived at my door (missed the ring doorbell notificatio) at 9:32!

Thought it was ok as the DHL tracker stated it was still out for delivery, so maybe he'll try again later.

Recieved another email at 11:37 stating "Our courier is just a few stops away and will deliver your DHL Express shipment shortly." So thought "great, he'll be back"

Tracked the vehicle and eventually he just stopped at their depot.

Recieved another email at 12:58 stating "We were unable to deliver your DHL Express shipment today because no one was home at the time of our attempted delivery." And the tracker now stated "Delivery attempted but no response at Consignee address : Saturday, September 28, 2024 at 12:45". I was at home and he didnt even come at that time!

Rang DHL and spoke to kirsty who said she couldn't get through to the depot but has logged a call back request on the drivers PDA. no call back, no update on the system, so tried calling kirsty at DHL and phone lines were now closed (Saturday at 14:00).

What's the point in notifying customers of time slots or having a tracker if the driver doesnt keep accurate data!

Deeh P.

Lauren was extremely helpful and super cool. Swift professional service and it was a pleasure of a transaction. Best service in a while, particularly speaking about the competition. Keep it up!

Michael R.

Went after finding the DHL website wasn't private customer friendly. We needed to post documents urgently and quickly overseas so Reading depot it was. We were seen very quickly, with a friendly service, chatty and warm staff greeted us, dealt with our concerns and skilfully guided us through the process. For a large depot it had a very nice personal service feel, we just felt comfortable and at ease posting something that was important to us. Within four days it had arrived 8000 miles away. Excellent if you ask me! Well done DHL Reading. That's a nice one from me. Recommended.

Glen H.

Very poor service. Paid a lot for next day delivery but they didn't deliver it. It said it arrived at the delivery depot at 6 am but they claimed it wasn't scanned and they didn't know where it was. They weren't helpful and didn't care about their very poor service. Many years ago this was a good company but now they are terrible and I wouldn't recommend them. I should have just stuck with Royal Mail First Class delivery which was much cheaper and probably had more chance of being delivered.

L R.

I usually don’t write reviews but Chloe Evans has delivered such poor service that I feel obliged to. Her communication was awful, she was was using terms that the average user wouldn’t understand and then didn’t communicate that my returns were actually being sent back to me… after 3 emails of me asking her exactly what she was after to avoid any errors. Genuinely awful, she doesn’t seem cut out for the job.