Village Taxis Luton -

Mohamed Kamal

This company in Luton is not committed to appointments, is not honest with prices, and does not respect customers. When you call on the phone, they tell you a price, and when the driver arrives, he tells you a more price. They want you to pay in cash, and their payment device does not work all the time. I do not recommend calling them, and the manager is drunk all the time and does not help in solving the problem.

Peter Uzor

I wish I could add 0 stars but I can’t.

I called to order a cab for just myself with a lot of suitcases late at night about 10pm just to go down the road about 7 miles and I was told for an XL car was £30 and I didn’t mind. Fast forward 40mins of waiting the driver showed up and said he cannot do it that it’s going to be £50 and when I refused, he said and that he is a taxi driver not a removal company so I asked him to go and he just drove off angrily like it’s my fault.

License plate: SN61BNK
Driver ID: 32

Now I see that the status has been updated with “Trip was cancelled because he couldn’t find you” what lies.

I called the reception and they couldn’t help me after wasting my time.

I will definitely not recommend them especially the driver who is a money grabbing cheat trying to swindle me for an extra £20.

Mitul Gohil

Will never use again! Had to speak to them multiple times about booking for 6 people, which they did not seem to understand. Left us waiting at the airport for 30 mins and ended up booking an Uber.

Initially, turned up 15 mins late for the pick up for the airport, which was stressful and then could not send us an already confirmed car on the return. Confirmed multiple times of the landing time, but first driver drove off as he did not want to wait. They could not understand the difference in a landing time and the time it would take to get out of the airport.

Please stay away if you can, and don’t get roped into the cheaper prices!!

Adrian

The first driver was excellent - professional, helpful and polite. I would highly recommend.

The second driver of the Toyota Prius was shocking. He drove whilst on his phone, regularly cornered on the wrong side of the road as he wasn’t concentrating. His attitude was rude, when we asked to open the windows he did and then closed them again instantly - subsequently did not like being questioned on the matter. We asked if he took card and he just loudly stated ‘cash’ and hardly responded after that. Overall I would not recommend this driver at all!!

Heather Gilbert

EXCELLENT, well deserved 5 stars. Will definitely use Village Taxis again. On making the booking our call was answered promptly and we received a confirmation text. On the morning of our journey to Luton airport the taxi arrived promptly at our house at the booked time of 4am. The driver was friendly, he drove carefully and we arrived at the airport in perfect time. The taxi was spotlessly clean and lovely and warm (it was -2C that morning). Sorry I cannot remember our driver's name - he gave me his business card with his name on but I cannot now find the card (he had recently started with the company). Our flight ended up being cancelled by EasyJet whilst we were at the airport so we rang Village Taxis to pick us up and take us back home . Again we had excellent service - the taxi arrived very quickly at the designated pick up point, the driver was friendly and drove carefully in a spotlessly clean car, we got home in good time. I asked the return taxi driver to cancel our booking for our original return date, which was a few days later and the company had already thought ahead and done that - very well organised. We were also impressed with the texts letting you know your taxi was on its way or had arrived and confirming the vehicle that was waiting for you.

G

Not great. The call receptionist got my pick up and drop off address wrong, when I called to change them he said it was fine the other addresses aren’t on the maps (which is incorrect). The driver was 15minuets late, due to all of this I was late for my appointment, all too stressful.

Jade Curl

Had a little car crash yesterday, and the driver was clearly in shock but no one checked on us..there passengers. And not even when we arrived at our stop after having to wait nearly 25 minutes for another taxi whilst waiting on the A1! Was not spoken about, as if nothing had happened. It was only a really minor one, but still it did shake us both up. Don’t like the way it was handled at all.

Ian Hutchinson

I Pre booked a taxi using your app at 15.35hrs, the booking was for a taxi at 23.00 hours at Biggleswade Train Station to Shefford providing you with 7.5hrs notice.

The booking was accepted and confirmed which it shouldn't have been if you were unable to provide the service I booked, which you didn't.

I was at Biggleswade train station prior to 23.00hrs and you didn't show up. I then called and was told it would be 15 minutes, I explained I had pre booked and I was told "Yeah like I said we're busy" (no apology) to which I explained yes that is why I pre booked my taxi to which I got another arrogant and sarcastic response.

The taxi then arrived around 23.15hrs, we got in and the taxi absolutely stank of cannabis, I'm not talking a tinge in the air, I'm talking it absolutely stank, it made our clothes smell! The driver explained it was nothing to do with him but the previous clients in the taxi.

In the interest of fairness I emailed my concerns and requested a response within 24th a before posting my review, they ignored my email.

Would NOT use again and would NOT recommend.