B&Q Luton - Luton

Address: Laporte Retail Park, Dallow Rd, Luton LU1 1HJ, United Kingdom.
Phone: 1582402300.
Website: diy.com
Specialties: Home improvement store, Bathroom supply store, Christmas store, Do-it-yourself shop, Hardware store, Kitchen furniture store, Lighting store, Paint store, Plumbing supply store, Radiator shop.
Other points of interest: Delivery, In-store pickup, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Batteries, Credit cards, Debit cards, NFC mobile payments, Free parking lot.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 3.9/5.

📌 Location of B&Q Luton

B&Q Luton Laporte Retail Park, Dallow Rd, Luton LU1 1HJ, United Kingdom

⏰ Open Hours of B&Q Luton

  • Monday: 7 AM–8 PM
  • Tuesday: 7 AM–8 PM
  • Wednesday: 7 AM–8 PM
  • Thursday: 7 AM–8 PM
  • Friday: 7 AM–8 PM
  • Saturday: 7 AM–8 PM
  • Sunday: 10 AM–4 PM

B&Q Luton is a home improvement store located at Laporte Retail Park, Dallow Rd, Luton LU1 1HJ, United Kingdom. The store can be reached at 1582402300 and their website is diy.com.

B&Q Luton specializes in home improvement, bathroom supply, Christmas supplies, do-it-yourself shop, hardware, kitchen furniture, lighting, paint, plumbing supply, and radiator supply. They offer a variety of services including delivery, in-store pickup, onsite services, wheelchair accessible entrance, wheelchair accessible parking lot, batteries, credit cards, debit cards, NFC mobile payments, and free parking lot.

This company has received 2428 reviews on Google My Business with an average opinion of 3.9/5. Customers have praised the store for its wide selection of products, knowledgeable staff, and convenient services.

When visiting B&Q Luton, customers can expect to find a wide variety of home improvement products and supplies. The store's knowledgeable staff can help customers with any questions or concerns they may have, and the store's convenient services make it easy for customers to get what they need.

In addition to its wide selection of products and convenient services, B&Q Luton is also wheelchair accessible and offers free parking. The store accepts credit cards, debit cards, and NFC mobile payments, making it easy for customers to make purchases.

Overall, B&Q Luton is a great option for those in need of home improvement products and supplies. With its wide selection of products, knowledgeable staff, and convenient services, the store is sure to meet the needs of its customers. Those interested in learning more about B&Q Luton are encouraged to visit the store's website at diy.com.

👍 Reviews of B&Q Luton

B&Q Luton - Luton
committeeofsa committeeofsa
2/5

We didn’t feel very supported by the staff we tried to speak to, we were trying to buy a toilet seat and was told they didn’t have any knowledge on how the screws inside the box worked, and because of the way the seats were packed (in sealed plastic) we couldn’t access the assembly manual or the screws. The staff member then said we could find a video tutorial online. Overall we felt like we were being an inconvenience. However the staff member who greeted us at the entry / security desk was lovely.

B&Q Luton - Luton
Google User
1/5

I had the misfortune of speaking to the manager of this store Helen to provide feedback on a poor customer experience and was taken completely aback by how unprofessional she was. I wasn’t able to get through a single sentence without her interrupting me with patronising comments interspersed with jargon like “you’re obviously not familiar with our CRM system”. Instead of taking my feedback on board her manner was short, extremely dismissive and rude. She should not be allowed to interact with customers as she clearly has zero Customer Relationship Management or listening skills. If her treatment of me is representative of how B&Q values its customers I will think twice before I purchase anything from them again!

B&Q Luton - Luton
Asia Nowak
1/5

The worst shop I have ever been. Products on the floor, staff walks by not even intend to pick it up. Prices' labels incorrect. When I complained about it staff said "prices may not match ". May? No, may not!!! Customer requires exact information about the product. In this store no respect for clients and money we spend! It was my first and last visit there. Everything I can by on Amazon!

B&Q Luton - Luton
S R
5/5

I had a fantastic experience working with Samina in the bathroom/kitchen design department. She was incredibly friendly, patient, and thorough, addressing all of my questions and concerns. Despite my picky nature, Samina exceeded my expectations and I would highly recommend her for any home projects. Great customer service!

B&Q Luton - Luton
Hgh Traders
1/5

Worst company ever to deal with. I was given a time slot for Delivery between 1-3pm. I had been waiting till 6pm for delivery and no sign of the driver. I then contacted the headoffice and apparently they can't trace which driver is it. Paid the builders to be on site and great disappointment. No communication from the driver or store whatsoever. Should have been ZERO star if I could

B&Q Luton - Luton
Phoebe Tan
5/5

Super helpful staff, I went in to return paint I bought in the wrong colour - ended up buying a bunch of stuff to redecorate a room with. Highly recommend this store, it's got most of everything. Light fitting selection is also very good , though not the cheapest.
Their forte is still in DIY stuff (e.g. paint, wallpaper, brushes).

B&Q Luton - Luton
Venessa Afonja (VA Bella Beauty)
5/5

I received absolutely OUTSTANDING customer service from a lovely gentleman called Will this afternoon. Will could not do enough to help me, going out of his way to help me find some great end of summer bargains and even went as far as helping me load and arrange them in my car.

He was really cheerful, polite and really helpful....made shopping in the store a pleasure not to mention the bargains picked up!

Thank you Will...you are a credit to B&Q Luton🤩💯

B&Q Luton - Luton
Oceana Malika
1/5

Found the member of staff at the paint department desk very rude. She helped a customer then stood there idly facing her back to me. She didn't care to acknowledge me dashing off to talk to her colleague. I was put off shopping here due to this terrible experience and staff lacking essential communication and customer service skills. Better to do click and collect orders than than meeting people with 0 people skills

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