B&Q Luton - Luton

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We didn’t feel very supported by the staff we tried to speak to, we were trying to buy a toilet seat and was told they didn’t have any knowledge on how the screws inside the box worked, and because of the way the seats were packed (in sealed plastic) we couldn’t access the assembly manual or the screws. The staff member then said we could find a video tutorial online. Overall we felt like we were being an inconvenience. However the staff member who greeted us at the entry / security desk was lovely.

Google User

I had the misfortune of speaking to the manager of this store Helen to provide feedback on a poor customer experience and was taken completely aback by how unprofessional she was. I wasn’t able to get through a single sentence without her interrupting me with patronising comments interspersed with jargon like “you’re obviously not familiar with our CRM system”. Instead of taking my feedback on board her manner was short, extremely dismissive and rude. She should not be allowed to interact with customers as she clearly has zero Customer Relationship Management or listening skills. If her treatment of me is representative of how B&Q values its customers I will think twice before I purchase anything from them again!

Asia Nowak

The worst shop I have ever been. Products on the floor, staff walks by not even intend to pick it up. Prices' labels incorrect. When I complained about it staff said "prices may not match ". May? No, may not!!! Customer requires exact information about the product. In this store no respect for clients and money we spend! It was my first and last visit there. Everything I can by on Amazon!

S R

I had a fantastic experience working with Samina in the bathroom/kitchen design department. She was incredibly friendly, patient, and thorough, addressing all of my questions and concerns. Despite my picky nature, Samina exceeded my expectations and I would highly recommend her for any home projects. Great customer service!

Hgh Traders

Worst company ever to deal with. I was given a time slot for Delivery between 1-3pm. I had been waiting till 6pm for delivery and no sign of the driver. I then contacted the headoffice and apparently they can't trace which driver is it. Paid the builders to be on site and great disappointment. No communication from the driver or store whatsoever. Should have been ZERO star if I could

Phoebe Tan

Super helpful staff, I went in to return paint I bought in the wrong colour - ended up buying a bunch of stuff to redecorate a room with. Highly recommend this store, it's got most of everything. Light fitting selection is also very good , though not the cheapest.
Their forte is still in DIY stuff (e.g. paint, wallpaper, brushes).

Venessa Afonja (VA Bella Beauty)

I received absolutely OUTSTANDING customer service from a lovely gentleman called Will this afternoon. Will could not do enough to help me, going out of his way to help me find some great end of summer bargains and even went as far as helping me load and arrange them in my car.

He was really cheerful, polite and really helpful....made shopping in the store a pleasure not to mention the bargains picked up!

Thank you Will...you are a credit to B&Q Luton🤩💯

Oceana Malika

Found the member of staff at the paint department desk very rude. She helped a customer then stood there idly facing her back to me. She didn't care to acknowledge me dashing off to talk to her colleague. I was put off shopping here due to this terrible experience and staff lacking essential communication and customer service skills. Better to do click and collect orders than than meeting people with 0 people skills